--- title: Giga Reviews meta\_title: 'Giga Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Giga works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 29 scale: '5' date\_modified: '2026-08-31' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Giga Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Giga but has limited features. Are you part of the Giga team? [Upgrade your plan](https://my.g2.com/giga/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! AI support agents for the largest B2C companies in the world * * * Seller [Giga](https://www.g2.com/sellers/giga) Discussions [Giga Community](https://www.g2.com/products/giga/discuss) Solution Type All-in-One (All-in-One products consolidate features across multiple business functions into a single unified platform, serving a broad range of workflows within one tool.) Overview by Jason Westerberg Show More ## Top-Rated Alternatives [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,185) ](https://www.g2.com/products/monday-com/reviews) [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,959) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,927) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/giga/competitors/alternatives) ## User Insights Average based on 29 real user reviews. [Log in to unlock pricing and user insights](/login) ## Giga Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. ![Subhashree S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhashree S.") SS Subhashree S. Developer Computer Software Enterprise (\> 1000 emp.) 8/15/2026 "Advanced AI Agents for Complex Support Workflows Across Voice and Chat" 4.5/5 What do you like best about Giga? Giga’s biggest strength is that it goes beyond basic chatbot-style support. I like that the AI agents can actually handle complex customer issues and workflows across voice and chat, while using company knowledge and policies to keep responses grounded. The continuous improvement around metrics like resolution rate is also useful because it makes the impact easier to measure rather than just tracking chatbot usage. Review collected by and hosted on G2.com. What do you dislike about Giga? The main downside for me is that Giga feels more geared toward large, complex enterprise support environments, so it can be more than necessary for simpler use cases. The custom enterprise pricing and implementation requirements can also make it harder to evaluate quickly. I’d also want stronger validation around edge cases because transcript quality, incomplete customer context, and AI-generated root-cause suggestions can affect the reliability of its insights. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga helps reduce the workload on support teams by handling complex customer conversations, resolving issues without unnecessary human escalation, and identifying recurring reasons why cases fail. I find the biggest benefit is that it connects support conversations with business KPIs like resolution rate, CSAT, and escalation rate, so teams can see what is going wrong and make targeted improvements. This helps reduce repetitive support work, improve response times, and scale customer service without increasing headcount at the same rate. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Engineer.SGB TCS-FS CORE BANKING,Production Information Technology and Services Enterprise (\> 1000 emp.) 8/8/2026 "Giga Streamlines Workflows with a User-Friendly Experience" 4.5/5 What do you like best about Giga? What I like about Giga is its user-friendly experience and its ability to streamline workflows that would otherwise require multiple tools. It makes it easier to manage tasks efficiently, collaborate smoothly, and get useful results quickly, without adding unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Giga? The main thing I dislike about Giga is that some of the more advanced features and customization options still feel a bit limited and could be more flexible. The platform can also come with a learning curve when you’re trying to set up more complex workflows. As our usage scales, I’d also like to see broader integrations and clearer, more straightforward options for managing everything. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga helps address the challenge of managing complex workflows and repetitive tasks across multiple tools. It brings key processes into a more streamlined experience, which reduces manual effort and improves overall efficiency. For me, the biggest benefits are faster execution, better organization, and spending less time switching back and forth between different tools. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2026 "AI-Powered Support Automation with Seamless Integration" 4/5 What do you like best about Giga? I use Giga to automate enterprise customer support, and I really like that its AI agents can handle complex conversations across chat and voice while following our business policies and workflows. It effectively resolves high-volume support requests and intelligently manages escalations. I appreciate the seamless integration with internal systems, which means customers get their issues resolved without always needing a human agent. I also value how the analytics provide useful insights into support performance, and that the platform easily automates complex customer service workflows. The conversation quality feels natural, and I can rely on Giga's AI to analyze conversations, uncover patterns, and recommend improvements, making our support operation more effective over time. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about Giga? One area that could be improved is giving administrators more visibility and control over how AI agents make decisions, especially in edge cases involving complex customer requests. I'd also like to see more low-code customization for workflows, richer real-time analytics, and broader integrations with CRM, ticketing, and collaboration platforms so the AI can adapt more easily to different business processes while remaining transparent and easy to manage. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to automate customer support, handling complex interactions effortlessly and improving resolution efficiency. It integrates seamlessly with our systems, reducing repetitive tasks, and provides analytics to enhance workflows, allowing my team to concentrate on complex issues. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon 8/2/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![King J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "King J.") KJ King J. Logistics coordinator Logistics and Supply Chain Mid-Market (51-1000 emp.) 7/16/2026 "Giga’s AI Agents Streamline Logistics Support with an Intuitive, Accurate Experience" 4/5 What do you like best about Giga? What I like most about this software is its ability to automate our customer and carrier support without sacrificing the quality of the interaction. In the logistics industry, our team handles a high volume of calls and messages related to load updates, appointment scheduling, shipment status, delivery issues, and carrier inquiries. Giga’s AI agents can manage many of these conversations in real time, which allows our staff to focus on more important operational tasks. For example, the AI handles the majority of the calls. We receive more than 1,000 calls and 10,000+ emails per day, and as a medium-sized organization it’s hard to respond to and resolve load queries for every request. Here, Giga helps by answering general load inquiries and customer requests for load updates. The software also has a clean, intuitive interface, and it understands customer requests well, providing accurate, natural responses through both voice and chat. The onboarding process was very easy, and the support team was responsive whenever we had questions. Overall, this has made our daily operations much more efficient because we can stay focused on the tasks that matter most. Review collected by and hosted on G2.com. What do you dislike about Giga? For logistics scenarios, the AI could benefit from additional context and, at times, human oversight to ensure the best outcome. It would also help if it provided more natural, less generic answers, since the responses can feel a bit templated. We’d also like to see more customization options for conversation flows, along with deeper integrations with transportation management systems (TMS) such as ITS Dispatch, which we use on a daily basis, and other logistics platforms (my Descartes carrier portal). Having a clearer way to link this software with our TMS would make the work easier by automatically fetching data for load updates and helping answer customer queries more accurately. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga AI helps us manage a high volume of customer and carrier inquiries while still maintaining fast response times. As a logistics company, we receive frequent requests about shipment bookings, load status, pickup and delivery appointments, tracking updates, detention inquiries, proof of delivery requests, and general load support. During peak periods, handling all of this manually can slow down operations and add significant workload for our team. Giga’s Ai voice and chat agents automate many of these routine interactions by providing accurate, real-time responses. For instance, customers can quickly get shipment status updates or estimated delivery times without waiting for a representative. Carriers can confirm pickup appointments, request load details, ask for directions, or receive after-hours instructions. The AI also handles common questions about operating hours, required documentation, and shipment information, which reduces the number of repetitive calls and emails our staff needs to manage. By automating these day-to-day support tasks, our operations team can focus on exceptions, resolve more complex issues, and build stronger relationships with customers and carriers. Overall, this has improved response times, increased productivity, reduced support costs, and helped us deliver a more consistent customer experience without adding more employees. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Riyashree R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riyashree R.") RR Riyashree R. Project Manager Small-Business (50 or fewer emp.) 8/21/2026 "Straightforward and Fast—Giga Helps Me Get Things Done Quickly" 5/5 What do you like best about Giga? What I like most about Giga is how straightforward it feels to use. I don’t have to spend much time figuring out where everything is or how the different features work. It also helps me get things done more quickly, which is probably the biggest advantage for me. For me, the value is fairly good compared with what I’m paying. I mainly look at how much time it saves me and how useful the features are in my regular work. It may not be perfect in every area, but overall I feel I’m getting reasonable value for the price. Review collected by and hosted on G2.com. What do you dislike about Giga? One thing I dislike about Giga is that some features take a little time to understand when you’re using them for the first time. I also feel the overall experience could be smoother in a few areas. It’s not a major issue, but there’s definitely room for improvement. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga helps me cut down the time I spend on repetitive tasks and searching for information. Rather than doing everything manually, I can use it to get a faster starting point and keep my work more organized. For me, the biggest benefit is the time savings, which makes my day-to-day tasks feel a bit easier and more manageable. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Krishan Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishan Y.") KY Krishan Y. Lead Recruiter Consulting Mid-Market (51-1000 emp.) 8/12/2026 "AI-Driven Recruitment Revolution, Smooth Setup" 5/5 What do you like best about Giga? I really like Giga for how quickly it helps me identify relevant candidates without spending hours on manual searching. The AI-powered candidate matching and sourcing capabilities stand out the most to me. It can analyze job requirements and surface profiles that are a strong match, which helps me build a stronger candidate pipeline faster. It saves time on initial screening, allowing me to focus more on engaging with the best-fit candidates instead of sifting through irrelevant profiles. The initial setup was smooth, and the team was really helpful, providing training to ease the process. Giga is the combination of a clean easy to use UI and strong overall performance. The biggest ROI comes from saving recruiters time and helping us build qualified candidate pipelines faster and the pricing also feels reasonable. The integration with our ATS and other recruiting rools makes it easier to move between sourcing, candidate evaluation, and candidate management without disrupting the workflow. Review collected by and hosted on G2.com. What do you dislike about Giga? One area that could be improved is the accuracy and relevance of candidate matches. While Giga is very helpful for speeding up sourcing, sometimes the results can include profiles that are only partially aligned with the job role. More precise matching based on specific skills, years of experience, location, and industry background would make the results even more useful. I would like to see more granular control over candidate matching. For example, the ability to prioritize must-have skills over nice-to-have skills, set a specific minimum and maximum number of years of experience, and apply more precise location preferences such as radius or onsite/remote role. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to streamline my recruiting workflow by reducing time on manual sourcing and screening. It quickly identifies relevant candidates with AI-powered matching, builds a stronger pipeline, and allows me to focus on engaging with the best fit candidates. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) SR Sumedha R. Recruiter Mid-Market (51-1000 emp.) 8/12/2026 "Effortless Automation, Needs More Customization" 4/5 What do you like best about Giga? I like how Giga simplifies and streamlines everyday workflows, making them more efficient and reducing the need for repetitive manual work. It's easy to use and helps me complete tasks faster without adding unnecessary complexity. The integration with other productivity and collaboration tools helps keep information connected and reduces the need to switch between different systems. Giga is a useful and easy-to-adopt platform that helps improve productivity and makes managing tasks more efficient. The onboarding process was straightforward, and we were able to get the basic workflows configured without much effort. Review collected by and hosted on G2.com. What do you dislike about Giga? I find that one area that could be improved is the overall customization and flexibility. Some workflows may require additional configuration or more advanced options to fit specific use cases. I'd find it helpful if Giga offered more control over how workflows are configured and automated. For example, being able to create custom rules for different scenarios, tailor dashboards to show the metrics that matter most, and set more granular permissions for different users would make it easier to fit Giga into our existing processes. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to streamline and automate workflows, reducing manual effort and improving productivity. It simplifies task management and keeps information organized, but it lacks customization and flexibility for some workflows, requiring more advanced options for specific use cases. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Ashish B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish B.") AB Ashish B. Operations Associate Small-Business (50 or fewer emp.) 8/13/2026 "A Fast-Moving, Impactful Place to Learn and Grow" 5/5 What do you like best about Giga? What I like most about Giga is that it genuinely feels like a place where you can learn, grow, and actually make an impact. I really enjoy being part of a fastmoving environment where new ideas are welcomed, people take ownership of their work, and there’s always a chance to improve, contribute, and keep pushing things forward. Review collected by and hosted on G2.com. What do you dislike about Giga? One thing I dislike is that, like any fast-growing organization, some processes and communication can sometimes feel unclear or change quickly. I think more structured communication and stronger alignment across teams would help reduce confusion and make the overall experience feel even smoother. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga solves real problems by making complex work and processes simpler, faster, and more efficient. For me, the biggest benefit is being able to work in an environment where I’m constantly learning, sharpening my skills, and contributing to solutions that can make a genuine impact. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconValidated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) DK Diwakar K. technical acquisition specialist Mid-Market (51-1000 emp.) 8/7/2026 "Streamlined IT Operations with AI-Powered Efficiency" 5/5 What do you like best about Giga? I appreciate Giga's ability to streamline IT operations and automate routine tasks, which greatly improves team productivity. I like how it helps reduce manual work and speeds up workflows, making it easier to access information and complete tasks efficiently. The AI-powered features provide quick insights and save time, particularly in making the recruiting process more efficient. Additionally, the initial setup was quite easy and smooth, which was a pleasing experience. Switching to Giga offered us a more streamlined workflow, better candidate discovery, and improved efficiency in our hiring process. Review collected by and hosted on G2.com. What do you dislike about Giga? I think the main areas for improvement are expanding integrations with recruiting tools, adding deeper customization options, and providing more advanced insights to further optimize my hiring workflows. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to streamline IT operations, automate routine tasks, and improve productivity. It reduces manual work, speeds up workflows, and makes accessing information and completing tasks more efficient. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Marketion Ai &automation lead Small-Business (50 or fewer emp.) 7/28/2026 "Streamlined Customer Support with Automation" 3.5/5 What do you like best about Giga? I use Giga for customer support across our chat and voice operations. It really automates high volume inquiries and routes complex requests seamlessly to human agents. I appreciate how it helps us deal with high wait times during weekend hour spikes by offloading generic questions, allowing the team to focus on complex, high-priority cases. I think the easy-to-use agent canvas, natural voice AI, and seamless integration are the best features. The agent canvas lets us build and adjust logic visually without code. The natural voice AI makes phone support genuinely conversational for callers, and the seamless integration keeps our ticketing system updated in real-time. Review collected by and hosted on G2.com. What do you dislike about Giga? I think customized reporting and the debugging and testing tools within the agent canvas could be improved. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to reduce high wait times during weekend spikes and offload generic inquiries, letting my team focus on high-priority cases. The agent canvas allows visual logic adjustments, the natural voice AI makes support conversational, and seamless integration keeps systems updated in real time. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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