Fusion Framework System Reviews (143)

Reviews

Fusion Framework System Reviews (143)

4.4
143 reviews

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Users consistently praise the customizability and ease of use of the Fusion Framework System, highlighting its ability to adapt to specific organizational needs and streamline risk management processes. The platform's integration capabilities and robust reporting tools enhance operational efficiency, making it a valuable asset for business continuity planning. However, many note a significant learning curve for new users, which can hinder initial adoption.

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JC
Jennifer C.
Senior Manager Business Continuity
Enterprise (> 1000 emp.)
"A Comprehensive Solution for Effective Risk Management and Resilience"
5/5
What do you like best about Fusion Framework System?

Fusion provides a robust platform for managing risks across various areas, including operational, strategic, financial, and compliance risks. The interface is designed to be user-friendly, making it accessible for users at all levels of technical expertise. It has customizable dashboards that allow users to tailor the information and metrics they need to monitor, making it easier to visualize and manage risks. It provides strong compliance and reporting feature which help to stay aligned with regulatory requirements. Additionally, it includes incident management capabilities, enabling organizations to respond quickly and effectively to disruptions. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I have worked in the Fusion system for many years and the only thing that I can think of as a downfall is at times the turnover of the support team can be challenging as they have grown into a much larger company. With so many organizations using the system and building it out to tailor their company getting someone in support that knows your particular organization can be challenging. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System! We're thrilled to hear that you find our platform user-friendly and effective in managing various risks. We understand the importance of having knowledgeable support staff, especially as organizations grow and customize their systems. If you have any specific concerns or need assistance tailored to your organization, please feel free to reach out to us directly.

AS
Agung S.
Incident Management
Small-Business (50 or fewer emp.)
"Flexible product with a variety of features to manage risk"
5/5
What do you like best about Fusion Framework System?

I like the simplified approach and the automation of processes. It has also been helpful that it is customizable and flexible, which allows us to have a good overview and is feature-rich. Moreover, the ease of use of role-based access control is excellent because it allows us to assign service and componets and exceeded my expectations. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It met our needs and I dont know if I can say anything negative because I cant find anything wrong with it. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for highlighting the ease of use of role-based access control. We're glad to hear that it has exceeded your expectations and is helping you assign service and components effectively.

MB
Martin B.
Director of Risk Management Systems
Oil & Energy
Mid-Market (51-1000 emp.)
"Streamline decision making processes with these comprehensive risk management capabilities"
4.5/5
What do you like best about Fusion Framework System?

Risk management is one of the most impressive features in Fusion Framework System and I find them exceptional. By integrating it with our systems, it gives us the ability to analyze risk data in a centralized fashion. Dashboards providing real time data with possible layouts are essential for decision making in the company. Certain features such as managing incidents, tracking regulatory compliance as well has made processes to become simpler and improve our overall risk management strategy. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

An area that Fusion Framework System could consider revising is the graphical user interface because it is rather medley to novice users. This has made the learning process of the team slow and required more training to get familiar and utilize all the features of the app. Moreover, the software has virtually every setting adjustable, with their administration time consuming and sometimes requiring professional level knowledge. Such factors have at times limited ability to fully unlock value from the software capabilities as desired. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

We're thrilled to hear that Fusion Framework System has revolutionized your decision-making tools and improved your risk management approaches. We understand the importance of user-friendly interfaces and are committed to enhancing the user experience for all our customers.

AC
Ariya C.
IT Project Manager
Small-Business (50 or fewer emp.)
"Adapts to your company's processes and practices"
5/5
What do you like best about Fusion Framework System?

I love the drag and drop ability, the basic features are great for typical needs. It offers almost everything you need for management. It is very comforting to work with this platform. It is extremely useful for managing updated information. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

There are a number of features that can be improved a little more. It also seems to have some conversion problems. There are many settings that can be difficult to understand. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

It's great to hear that Fusion Framework System has helped improve your risk assessment, provided a single source of information, and revolutionized your internal audit management process. We value your feedback and will continue to strive for excellence in meeting your needs.

HP
Harold P.
Risk Management Specialist
Information Technology and Services
Small-Business (50 or fewer emp.)
"Fusion Framework System is bridging the gap between technical prowess and operational needs"
4/5
What do you like best about Fusion Framework System?

In working with Fusion Framework System, I have to be on top of everything that can pose risks to our business. It is a strong one for compiling and condensing all kinds of information in order that we can quickly take smart decisions when issues arise. It is very easy to set up, and we can display information on dashboard pages that can be adjusted to our preferences, so everyone can be on the same page Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Getting started may seem to be a big load because there is so much one could do with it. Some more transparent steps or additional help at the very beginning would be helpful for sure. And sometimes it becomes a bit slow when we are working with larger volumes of data. This becomes kind of irritating. To speed up the process is necessary, especially when it is very crowded. This would be really helpful. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

It's great to hear that Fusion Framework System is providing you with a comprehensive overview of risk management and empowering you to make proactive decisions. We appreciate your feedback about the setup process and system performance, and we will work on addressing these areas for a better user experience.

PR
Peter R.
Risk Management Administrator
Financial Services
Small-Business (50 or fewer emp.)
"Most efficient solution for risk and incident management"
4.5/5
What do you like best about Fusion Framework System?

The aspect that I find most appealing about Fusion Framework System is that it has so many options available. It comprehensively covers all our needs starting from risk management to tracking of incidents. I like the fact that the dashboards can be adapted to present the data in a way that fits well with business processes. It has improved our capacity in handling projects as well as better handling of incidents by increasing the efficiency of the processes. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

My main concern with Fusion Framework System is that from time to time it slows down when other people also use it. This is sometimes very annoying and slows our progress. That is, while customer support exists, it is often rather slow, which can complicate the resolution of certain problems. On the downside, however, some of the performance issues were observed and for a software that has many features, some of the slow support responses sometimes deter the users. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your feedback on Fusion Framework System. We're thrilled to hear that you find our system comprehensive and efficient for risk and incident management and appreciate the positive comments about the adaptability of our dashboards and how it has improved your project handling and incident efficiency.

We apologize for any inconvenience you've experienced with system slowdowns and slow customer support responses. We take your concerns seriously and will investigate these issues further to ensure a smoother experience for all users.

AG
Amanda G.
Risk Management Strategist
Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"This powerful business continuity tool improved our decision making"
3.5/5
What do you like best about Fusion Framework System?

In my own opinion, the ability to address risk and the availability of business continuity plans remain the biggest pluses of Fusion Framework System. This application has very useful and convenient customizable dashboards, along with the real time reporting options that increase our efficiency. It has been a short implementation process, and the customer support has been very helpful where we have at some point required their assistance. The numerous aspects make us adapt its delivery to our demands thus enhancing our wellness. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Fusion Framework System has relatively weak performance when doing heavy processing during its busiest hours. It has brought changes to our working operations especially when it comes to handling large data to arrive at quick decision making. However, the versatility is somewhat marred by the sheer number of features, which could come across as confusing to new users as they first have to familiarise themselves with all of them. Some of these concerns have hindered the efficiency of some processes and pronunciation in certain training periods. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

We're glad to hear that Fusion Framework System has been able to address your risk management and business continuity needs. Our customizable dashboards and real-time reporting options are designed to increase efficiency and decision-making capabilities. We apologize for any performance issues during busy hours and are continuously working to improve system performance. Thank you for your feedback.

AA
Agile A.
Mobile app developer
Small-Business (50 or fewer emp.)
"Efficient event management with Fusion Framework to reduce response time"
5/5
What do you like best about Fusion Framework System?

For me personally, I really like that Fusion Framework System is not very complicated. From an administrators’ perspective, modifying our incident models is as easy. The knowledge base built within the system supports the capacity of our team in the identification of solutions. Custom implementation processes are clear, so as to mean that one will be in a position to suit the system accordingly. The manner in which it deals with the incidents and their management has greatly enhanced our flow of work. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

About what I find hard is tracking changes over time because there is not enough documentation. Regarding the customization options, while they are beneficial, they sometimes come with added support and informing the administrators of their capabilities. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

We're pleased to hear that Fusion Framework System has helped improve your incident management process and response time. Your feedback about the documentation and customization options is valuable, and we will make note as we continue to enhance our system.

CP
Casper P.
Senior operations manager
Architecture & Planning
Small-Business (50 or fewer emp.)
"We easily centralized risk management in our business"
4/5
What do you like best about Fusion Framework System?

The aspect of the Fusion Framework System that I like the most is how it helps us to integrate the management of risks on a central platform. However, syncing it in with Salesforce and ServiceNow makes for easy data integration which is very useful. The simplicity is therefore very appealing to our team and has made adoption of the same very swift, enhancing our operational capabilities. Furthermore, such improvements to reporting help us produce in depth risk analysis more quickly while also facilitating enforcement of compliance standards. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

One disadvantage of the Fusion Framework System is that it offers a very limited number of options for changing the appearance of reports. This is quite limiting because it becomes difficult to customize the reports in order to fit the organization’s needs , sometimes additional corrections will need to be made manually. Such as the user permission settings are quite limited, and will sometimes impede a certain member’s ability to use necessary features without administrator approval. Such limitations lead to time wastage and overall performance compromise, hence, a possible weak response to risk management requirements. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your feedback on the Fusion Framework System and how it has had a positive impact on your work as a team. We are thrilled to hear that you find the centralized risk management feature, along with the integration with Salesforce and ServiceNow, beneficial for your business operations.

We are continuously working on improving our system and your feedback is invaluable in helping us enhance the user experience. Our team will look into ways to provide more flexibility in report customization and user permissions.

VV
Vandin V.
Help Desk
Mid-Market (51-1000 emp.)
"Risk management easily managed with this great tool"
5/5
What do you like best about Fusion Framework System?

I like this platform, it is well built with easy to use features like dashboard monitoring and I also like the documentation of tests and events. Its also great that its easy to connect and add mass notifications with your system. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Implemeting this platform can be time-consuming, but it is worth it once implemented. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System. We're pleased to hear that you find the platform well-built with easy-to-use features and that it helps with risk management, tracking, and reporting.