Ease of use, data collection and response to updating the program.

there are few downsides, we came from a pen on paper background. would like to use bar code scanning from mobile devices

time saving, researching prior repairs and inventory tracking

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customers making use of the portal. I think this feature holds a lot of promise for the future.

I personally do not have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.

I think Fullbay has helped us in virtually all operational areas. When we came into the industry there were not many, if any, software choices directed at non-dealer, heavy-duty repair businesses. Most of the available software was intended for the automotive market, and would not have been a great fit for us. Fullbay was aimed at our type of business specifically. I also like the reporting and real-time data we have at our finger tips with Fullbay. My personal favorite feature is the robust inventory management module. This is an area that we struggled to get right. I feel much more confident that we are not leaking cash in this area today.

We all know switching software systems is a scary major decision, especially a system that handles all aspects of your business.

After reviewing many of the software systems available and talking with other shops given as references we chose Fullbay & I must admit we were a little scared of making the change.

We were using a very well know automotive system for the last 15 years. When we notified them we were leaving they informed us that we would need to purchase a progrem from them for $30,000 to be able to extract our parts inventory, part info history and service history.

The team at Fullbay were amazing at assisting us working literally around the clock recovering our history, inventory and data out or the old system before our license with them expired and all was permanently lost.

Fasterer response to phone technical support would be nice.

We have been on Fullbay for 6 months now and are wishing we had made the change sooner. Our technicians love the anywhere access from thier phones, easy to track work in process and profitability of the service and parts departments, and the accounting integrating easily with quickbooks all are great.

The site is easy to use and you can always reach them by phone when you have questions.

I cant think of anything, but you do need to keep up with their updates and improvements to the site. That will allow you to get the full benefit of the program.

there's no need to hire extra employees to help with invoicing and the parts department because its build into the system.

I love how easy it is to learn. I also love how if you are hung up on something they have all the training videos at your fingertips to refer back to. My fullbay rep is also very responsive to any of my questions that I cant figure out on my own.

At this time I cant say anything bad about fullbay.

Inventory management and invoicing. Organization of parts and business in general

Fullbay is one of the best decisions I've made. The ease of use cut my office time drastically. Being able to have transactions automatically imported to QuickBooks makes it even better. No more tallying up time cards to find out what your techs are doing. I've worked with many systems out there that cost way more than Fullbay. I will take Fullbay over them any day. Great product and excellent customer support

Fullbay is great, however, I find faults in the parts side. The inventory count is a little overwhelming. Would like to see it broken down to where you can count one page at a time and review it. Also, would like to see a better way of finding part locations. This will be a great help to small shops who have their techs looking up parts.

Fullbay can be self taught. Do not let any lack of basic computer knowledge keep you from using it. They have a help section right on the screen. Also, have video links along with written instructions. If that does not help, you can contact via email or call. Support staff is amazing.

My office time for billing and receiving has been immensely cut. Also, being cloud based, I can look at my shop anywhere I go.

Web based, friendly staff, willingness to implement enhancements.

Worldpay credit card integration could be a tad better.

Great product.

Cash receipts auto-applied. Signatures from customers at SO creation.

Easy use and quick updating and reporting. The features are setup to make our shop function at its highest productivity numbers possible

Nothing. Very user-friendly. I would not change anything at this time that I can think of

Fullbay gives us instant results. We can keep up on our inventory and keep costs down without the need to overstock products. We can cut our dispatch time down for the mechanics to route their day and drive efficiently.

Streamlined processes all in one platform that is user friendly and easy to teach to new team members.

I wish there were more options on Fullbay Marketplace other than just FinditParts.

Fullbay is constantly adding further fuctionality items to the program based on user feedback and that helps everyone involved.

Ease of learning and use for our mechanics.

Inventory reconciliation to QB can be difficult.

Fleet Maintenance Management.