"Fullbay is easy to use."
What do you like best about Fullbay?
We can now track labor hours, Creating a Parts order is simple and fast. Receiving parts into inventory is easy and it will update pricing right when you receive the product. Customers can use there Portal to pay their invoices online.
What do you dislike about Fullbay?
The only dislike is it can be slow at times.
Recommendations to others considering Fullbay:
If your in the market for new software this is the one to get.
What problems is Fullbay solving and how is that benefiting you?
Our mechanics no longer have to hand write what they did on a job they can just type right on the service order what they are doing. Also tracks there hours on the job. Parts ordering is fast and easy also receiving parts is fast and easy.
"Fullbay is the way to go!"
What do you like best about Fullbay?
I like the fact that it will tell you that if you miss a step and will make you correct it before you to the next step.
What do you dislike about Fullbay?
There is nothing to dislike! It is very friendly, the video's are very easy to understand and follow. I used a different system before this, I wish the dealership would of used this system.
Recommendations to others considering Fullbay:
Fullbay is the way to go if you are starting a business or what a to upgrade your system software to a much better and friendlier system.
What problems is Fullbay solving and how is that benefiting you?
We are solving problems like, no more missed mileage, it has a great place to let the tech know if the job is waiter, or needs to be done at a set time. Also great place to put notes for customer or tech to see the progress.
"Great Value"
What do you like best about Fullbay?
The ease of creating invoices from the service orders is so effortless. There is less double entry from our prior paper service orders. Our techs can add parts right to the service orders as they pull them off the shelf. Customer ordered parts are better tracked and we have a better PO system for receiving parts. Customer service/IT is great to deal with when troubles occur. Service techs spend less time writing up descriptions and getting paperwork done.
What do you dislike about Fullbay?
When integrating data to Quick-books and making corrections to invoices, payments and bills, edits/deletions have to be done in both programs separately and do not automatically change.
What problems is Fullbay solving and how is that benefiting you?
More of our inventory is accounted for when billing out projects and service orders. Many things often weren't billed out because we did all things through paper copies before Fullbay. The ease of adding parts to service orders on all sides, tech & service writer is simple and allows for better control of inventory and accounting that all parts got placed on the correct invoice.
"We love Fullbay!"
What do you like best about Fullbay?
Ease of use, functionality and paperless.
What do you dislike about Fullbay?
Inventory system, applying credits, app support for techs.
What problems is Fullbay solving and how is that benefiting you?
Workflow and productivity.
"User Friendly"
What do you like best about Fullbay?
User Friendly for all including Customers. The Customer Portal is amazing and we hear that daily. The system is easy to use for Techs, Parts, Service and Office personnel.
What do you dislike about Fullbay?
I dislike that they are a newer company but at the same time they are growing and updating as issues arise.
What problems is Fullbay solving and how is that benefiting you?
Benefits, they take your issues seriously and have great communication when solving an issue. Benefits they are constantly updating software with issues that shops are bringing to their attention.
"Excellent software"
What do you like best about Fullbay?
Good processes for Service Orders, Purchase Orders, Invoicing, and much more! Excellent reports for the back office on Employees, Customers, Inventory, and Service Units. Excellent integrations with other software. Vendor and customer portals allow them to view reports and complete actions for their respective roles.
What do you dislike about Fullbay?
Can't think of anything we dislike, it's all beyond our expectations!
What problems is Fullbay solving and how is that benefiting you?
Reporting and processes that help us excel and see our KPIs very easily
"A great program with lots of reports and analytics"
What do you like best about Fullbay?
The vase amount of capabilities that this program has to offer. From inventory management, to flow of service orders, to customer payment options. The reports available looking at employee efficiency, parts margins, profitability and fleet reporting is awesome.
What do you dislike about Fullbay?
At time the amount fo data and options available can be overwhelming, but once understood, can be a treasure of data.
Recommendations to others considering Fullbay:
As with any implementation of new software, due your research, Fullbay offer a lot and has great customer service. The amount of data you can dump into it is unlimited, and is cloud based, so you can access it anywhere and works great on the phone.
What problems is Fullbay solving and how is that benefiting you?
Inventory and parts tracking has been hard to keep up with due to the size of our operation, but this has greatly helped create and track PO#s, all parts purchases, and has a great way to have customers pay their invoices online and can validate customer payments right in Fullbay.
"Parts Manager"
What do you like best about Fullbay?
The communication with the tablets from all the departments. Electronic trail instead of a paper trail...
What do you dislike about Fullbay?
The receiving parts on larger order takes a very long time. The return procedure of new and core parts is not the best.
Recommendations to others considering Fullbay:
Great software for the smaller repair facilities.
What problems is Fullbay solving and how is that benefiting you?
No more paper trails for the requesting of parts has been a wonderful feature.
"Diesel Repair Shop Software"
What do you like best about Fullbay?
The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.
What do you dislike about Fullbay?
I cannot really find any drawbacks to using the Fullbay software.
What problems is Fullbay solving and how is that benefiting you?
Service order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.
"The answer to a lot of our problems"
What do you like best about Fullbay?
The ability to shift office hours spent writing invoices to field techs that wrote the paper work orders we would transcribe to invoices. Fullbay saves at least 2 office staff and allows us to redeploy those dollars to the more productive mechanics. The response of the support team is excellent. Any problems or questions are handled quickly and on a personal level.
What do you dislike about Fullbay?
In all truthfulness we have very little to dislike in Fullbay. If I was forced to pick something it might be its less robust reporting system.
Recommendations to others considering Fullbay:
Take a look around, if you are running a heavy equipment shop or mobile repair business, Fullbay works for me and it can work for you.
What problems is Fullbay solving and how is that benefiting you?
By far the more accurate billing and time required to create and send invoices to our customers. More timely billing to our customers. Office support in our home office is easily able to handle any quantity of service orders they may be required to review. Changes and corrections are easy and swiftly handled.