It is a very comprehensive program. It manages every aspect of our business.

I find when you make a mistake it is difficult fixing it.

We're finding the reports to be very useful.

That fullbay is geared towards heavy duty unlike most of the other billing softwares. I also have been very impressed with how fast suggestions turn into changes on the software.

We have had a problem with customers being able to see estimates before all parts are in. It would be nice to have a checkbox for them to see it similar to the way pictures work.

Fullbay has helped us immensely with going to a paperless process. Its as good as having another office employee.

Web-based that provides instant data company-wide.

Purchase order limitations for vendors. drgg

Delays reduced for technicians receiving assignments and parts info.

user friendly, and great technical support

not very good for parts inventory management, you also cannot check history very easily on parts that are non inventory items. You can't change a part to inventory without having to delete quotes from vendors. Veryyyyy slow when work orders have a lot of action items.

Very easy to use, and great technical support!

More organized.

THE FUNCTIONALITY AND FIT TO MY BUSINESS! THIS IS TRUCK REPAIR AND FLEET MAINTENANCE SOFTWARE. ***IT IS NOT AUTOMOTIVE REPAIR SOFTWARE.

SOMETIMES SEEMS A LITTLE REDUNDANT BUT HELPS TO KEEP EVERYONE HONEST.

CALL THEM WITH QUESTIONS THEY ARE A TREMENDOUS HELP.

BILLING OF ALL PARTS TO INVOICES PROPERLY WAS THE NUMBER 1 BENEFIT INITIALLY. WE NO LONGER HAVE INVENTORY LOSS. WE MAKE MORE MONEY PER CUSTOMER THEN BEFORE.

Ease of creating Service orders and invoicing tickets

Sometimes finding vin# for Trailers after verifying they are right

The ease of tracking calls and sending estimates and invoices to customers

to me one of the biggest things that I enjoy is having the customer portal that allows the customer s to check status on their units and repairs. they can go in and approve repairs or decline them. also I really enjoy the way every status is set up for the repairs on the SO.

so far there is really nothing that I dont like. I enjoy fullbay very much.

Checking status on repairs and keeping track of pms and inspections is really something that our company is benefiting from.

I like being able to create service orders for work completed, and bill the customer with the same software.

I wish I could edit completed service orders without deleting the service order.

No problems.

As a Service Manager, I was having a difficult time collecting & reporting time. Since we have made the change to Fullbay, my collecting & reporting time has gone from 4 techs taking 3-4 days to 7 techs in a matter of minutes. The streamling & ease makes this particular part of my job so much easier.

The only real dislike at this point is that we have only been using this for about 2 years now. I wish we had this software available when we went into business in 2005.

Fullbay is a great software for any shop. It is very scalable. You can use this for 1-2 bay shop or a 10 bay shop. If you are going to compare this to any other software out there, ask each company to walk you through there strengths and weaknesses. You will find that Fullbay will excel in getting you team together and producing results for the customer efficiently & effectively. It is not just a parts look up replacement or just a labor guide replacement or just an accounting software replacement. This program takes all of the above, conveniently places them together so that you can manage a shop efficiently & effectively.

One huge problem we solved was communication. The real-time reporting for each department lets them know exactly what stage the Service Order is in. The customer even has a window to look at where is unit is they so choose. This may seam meanial, but when I can pick up my phone, ipad, laptop, or desktop (don't recommend pickup the last one) and see where a Service Order is in the process it makes it easy to keep it moving. So when communication is improved, effectiveness & efficiency are also improved. The days of running around the shop asking questions about what are you doing or waiting on are slim to none.

Being able to search up history of customer and vendors without having to go through ten filing cabinets and boxes of paper in storage

Some things it doesn't let you do like on returns, sometimes a there is a restocking fee but you can't change the price on the return part. Also some vendors send a core on a separate invoice from the part but on fullbay they have to be attached. Little bugs to be worked out.

give it a try :)

Organization. I have more time to focus on profitability because I am not chasing paperwork all day.