The tool itself has a clean look and is easily customizable. It integrates and syncs seamlessly with our CRM (Salesforce). The UI is even faster than Salesforce and does not need to reload after every change. The Power Dialer and the Contact History are the signature features, both easy to navigate and set up. With Europe as our main market we needed some customization to work efficiently. FrontSpin committed to these changes and delivered on-time. Last but certainly not least, their Sales, Product and Customer Success Teams provided and still provide us with every support we need. They reach out to us pro-actively, and continue to implement feature requests. Review collected by and hosted on G2.com.

There is nothing to dislike on the user-side, apart from some minor features which we cannot use in Europe for now (e.g. customer time zone recognition). The back-end (i.e. administration) is somewhat lagging behind compared to the tool itself. Mass-updating user settings, for example, is not possible in the UI. Nevertheless, FrontSpin is always happy to receive our requests and executes them immediately. Review collected by and hosted on G2.com.

This tool is a beast and I have only been using the power dialer. It has let me put together more calls and kept me moving FAST. I am sold on the power and the way that focuses on getting people on calls ASAP.

The voicemail drop is amazing and lets me leave a message without needing to wait on the line. Answering machine starts, I just click a quick button and I am dialling the next number!

This is freaking awesome! Review collected by and hosted on G2.com.

I haven't found anything that I really dislike so far, I am now using two different CRM's which makes it a little harder, but overall I am going much faster because of the process.

now it looks like I might need to switch CRM's which can be fuuuuunnnnnn!:P Review collected by and hosted on G2.com.

I like the way that it integrates and works with Salesforce because it takes out half the time for me to log calls. It's also really easy to blow through a list super quick. I also really like the email templates and how easy it is. There's an extension that's built into the browser as well that makes dialing super easy with just the click of a button. That button is alongside any number in salesforce, in emails, or anywhere in my browser that makes it easier to dial quickly. There's a lot of functionality that makes my job a lot easier! Review collected by and hosted on G2.com.

WIFI CALLING!!! When we started to work from home the call quality was terrible. There's been a number of times that Frontspin has dropped and calls cut in and out, and the software isn't usable. It doesn't happen very often, but when it does it is a huge pain having to call from my cell phone and log calls in Salesforce manually. Review collected by and hosted on G2.com.

GUI's straight forward, easy to integrate Review collected by and hosted on G2.com.

No complaints with the Service. Confident upgrades will be added as tech evolves. Review collected by and hosted on G2.com.

How easy it is to use and how good the sound quality is. Review collected by and hosted on G2.com.

Down side is sometimes it's glitchy when someone is monitoring you. Review collected by and hosted on G2.com.

The tool is easy to use and the training and support are superior to any other company I have worked with. Review collected by and hosted on G2.com.

It has been challenging to get the sales reps to use the tool consistently. Not for a lack of trying and training. Review collected by and hosted on G2.com.

I really liked how simple FrontSpin is to use and get started. You are able to set-up PlayBooks and dial away. Not only that, you do not need to import phone numbers into the system, you can just enter in whichever number you want it to show whether that's your cell, work number or company phone, etc. Review collected by and hosted on G2.com.

It is a little hard to skip around since once you get started on a playbook, it forces you to dial straight through and you don't have the ability to have it pop up and correspond to the SFDC contact like you would in Outreach. Review collected by and hosted on G2.com.

A lot of sales reps are focused on research when the majority of info can be found out through conversation. This program encourages you to be a better sales person. Review collected by and hosted on G2.com.

I wish the system required you to send out test emails before auto emails go live. Ive made mistakes and often I dont find out until a customer tells me about it. Review collected by and hosted on G2.com.

Beyond the features and functionality of the product, the support team has been one of the best I've ever worked with. Onboarding and training were very in-depth and questions/issues were resolved extremely quickly.

The platform is set up well for both the traditional SDR model as well as an outsourced agency. You can create multi-channel pursuit campaigns including calls, emails, and other steps. Review collected by and hosted on G2.com.

If you don't have someone that know's SalesForce well, the list building and reporting on the background could be a bit tricky but the support team is always willing to walk you through it. Review collected by and hosted on G2.com.

I like that I'm able to create tasks, complete tasks, and connect everything outside of salesforce. I like the playbooks where I can create call lists and when emails go out. Review collected by and hosted on G2.com.

I don't love that I can't create drip email campaigns. Review collected by and hosted on G2.com.