Introducing G2.ai, the future of software buying.Try now
Ordway
Sponsored
Ordway
Visit Website
Product Avatar Image
Freemius

By Freemius

4.7 out of 5 stars

How would you rate your experience with Freemius?

Ordway
Sponsored
Ordway
Visit Website

Freemius Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Freemius, allowing them to focus on development and customer support effortlessly. (2 mentions)
Users praise Freemius for its intuitive sales process and excellent support, enhancing focus on product development. (2 mentions)
Users love the increased sales revenue with Freemius, enhancing focus on product improvement and customer support. (2 mentions)
Users highlight the comprehensive solutions offered by Freemius, greatly enhancing opportunities for WordPress developers. (1 mentions)
Users praise the exceptional customer experience of Freemius, providing invaluable support for WordPress developers. (1 mentions)
Users appreciate the excellent customer support from Freemius, offering invaluable insights and assistance for their businesses. (1 mentions)
The integrations with Freemius simplify payment handling and boost sales, allowing me to focus on product improvement. (1 mentions)
Users find subscription management effortless with Freemius, allowing them to focus on product development and growth. (1 mentions)
Users report significant billing issues with Freemius, facing unauthorized charges and poor customer support for refunds. (1 mentions)
Users face complex pricing issues with Freemius, experiencing unauthorized charges and poor customer support for refunds. (1 mentions)
Users report being charged expensive fees for subscriptions they did not authorize, leading to frustration with refunds. (1 mentions)
Users note the high fees with Freemius, but believe the value of tools justifies the cost. (1 mentions)
Users face recurring payment issues with Freemius, struggling to resolve unauthorized charges and poor customer support. (1 mentions)

Top Pros or Advantages of Freemius

1. Ease of Use
Users admire the ease of use of Freemius, allowing them to focus on development and customer support effortlessly.
See 2 mentions

See Related User Reviews

MA

Mkhitar A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent platform"

What do you like about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins! Freemius i

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

2. Features
Users praise Freemius for its intuitive sales process and excellent support, enhancing focus on product development.
See 2 mentions

See Related User Reviews

MA

Mkhitar A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent platform"

What do you like about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins! Freemius i

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

3. Sales Revenue
Users love the increased sales revenue with Freemius, enhancing focus on product improvement and customer support.
See 2 mentions

See Related User Reviews

MA

Mkhitar A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent platform"

What do you like about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins! Freemius i

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

4. Comprehensive Solutions
Users highlight the comprehensive solutions offered by Freemius, greatly enhancing opportunities for WordPress developers.
See 1 mentions

See Related User Reviews

MA

Mkhitar A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent platform"

What do you like about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins! Freemius i

5. Customer Experience
Users praise the exceptional customer experience of Freemius, providing invaluable support for WordPress developers.
See 1 mentions

See Related User Reviews

MA

Mkhitar A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent platform"

What do you like about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins! Freemius i

6. Customer Support
Users appreciate the excellent customer support from Freemius, offering invaluable insights and assistance for their businesses.
See 1 mentions

See Related User Reviews

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

7. Integrations
The integrations with Freemius simplify payment handling and boost sales, allowing me to focus on product improvement.
See 1 mentions

See Related User Reviews

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

8. Subscription Management
Users find subscription management effortless with Freemius, allowing them to focus on product development and growth.
See 1 mentions

See Related User Reviews

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you like about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not h

Top Cons or Disadvantages of Freemius

1. Billing Issues
Users report significant billing issues with Freemius, facing unauthorized charges and poor customer support for refunds.
See 1 mentions

See Related User Reviews

Garth v.
GV

Garth v.

Mid-Market (51-1000 emp.)

0.0/5

"Processor of fraudulent transactions, 2nd year running"

What do you dislike about Freemius?

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to hav

2. Complex Pricing
Users face complex pricing issues with Freemius, experiencing unauthorized charges and poor customer support for refunds.
See 1 mentions

See Related User Reviews

Garth v.
GV

Garth v.

Mid-Market (51-1000 emp.)

0.0/5

"Processor of fraudulent transactions, 2nd year running"

What do you dislike about Freemius?

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to hav

3. Expensive
Users report being charged expensive fees for subscriptions they did not authorize, leading to frustration with refunds.
See 1 mentions

See Related User Reviews

Garth v.
GV

Garth v.

Mid-Market (51-1000 emp.)

0.0/5

"Processor of fraudulent transactions, 2nd year running"

What do you dislike about Freemius?

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to hav

4. High Fees
Users note the high fees with Freemius, but believe the value of tools justifies the cost.
See 1 mentions

See Related User Reviews

Laura E.
LE

Laura E.

Small-Business (50 or fewer emp.)

5.0/5

"Freemius makes my life easier and earns me more money"

What do you dislike about Freemius?

The fees are technically higher than I'm used to, but I'm pretty sure this is more than cancelled out by not having to pay a developer to fix my check

5. Payment Issues
Users face recurring payment issues with Freemius, struggling to resolve unauthorized charges and poor customer support.
See 1 mentions

See Related User Reviews

Garth v.
GV

Garth v.

Mid-Market (51-1000 emp.)

0.0/5

"Processor of fraudulent transactions, 2nd year running"

What do you dislike about Freemius?

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to hav

Freemius Reviews (61)

Reviews

Freemius Reviews (61)

4.7
61 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
MA
WordPress Developer
Small-Business (50 or fewer emp.)
"Excellent platform"
What do you like best about Freemius?

Freemius is the best Platform for WordPress Developers, For Theme and Plugin Developers freemius the Best for selling Themes and Plugins!

Freemius is TOP 1 i n The World

Some year ago I was making WP Themes and selling with Themeforest but themeforest's reviewers starts review themes more faster and they doesn't review theme good they are rejecting soft hidden themes without say any discreption about rejecting reason and when you try upload again after some changes they blocking account! They are blocking too many account, They blocking big comanies whose sold more to $1 million dollar. My account is also blocked and when write to they for reopen my account Envato support team does not answear, I've lost my dream job make wp themes

But Freemius brings new possibilities for Developers like us! Whose can't work! Thank you so much to the founder of Freemius, Freemius Team Review collected by and hosted on G2.com.

What do you dislike about Freemius?

From the Freemius everything is excellent Review collected by and hosted on G2.com.

Laura E.
LE
Founder
Small-Business (50 or fewer emp.)
"Freemius makes my life easier and earns me more money"
What do you like best about Freemius?

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not having to spend a ton of developer resources fixing things.

Not only that, I'm pretty sure sales are up as a direct result of moving to Freemius. Their checkout is intuative and they make upgrading licenses super easy. It's still early days but it's looking very promising.

They handle all sales tax which is yet another headache that I don't need to deal with. I'm finally able to focus on improving the product and helping customers which is exactly what I wanted.

Finally, I have to say their support is great. I'm a non-tech plugin founder and they answer my (probably stupid) questions with grace, while providing really useful insights into where I can improve. It's like having a team of developers and consultants on-hand to help. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

The fees are technically higher than I'm used to, but I'm pretty sure this is more than cancelled out by not having to pay a developer to fix my checkout and their built-in tools like cart abandonment seem to be working. So yeah, no real downsides so far! Review collected by and hosted on G2.com.

Garth v.
GV
Owner
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Processor of fraudulent transactions, 2nd year running"
What do you like best about Freemius?

There is nothing to like about a company who happily deducts money off your account without ones approval, blatant fraud and theft. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to have them take another R1000 off my account and then come with the poor excuse of that the subscription was mistakenly not cancelled and they can't refund me because they must adhere as a RESELLER to the VENDOR's refund policy and now passes on the buck and responsibility to the vendor support who hasnt even boothered to respond to my emails. Top form! Review collected by and hosted on G2.com.

Fahim R.
FR
Founder
Computer Software
Small-Business (50 or fewer emp.)
"Freemius Skyrocketed My WordPress Plugin Business."
What do you like best about Freemius?

Freemius helped my WordPress plugin business grow a lot. It makes handling payments, licenses, and subscriptions easy, so I can focus on creating new things. The platform gives me user data that helps me grow, and their customer support is really good. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

I don't dislike Freemius. If anything, I suggest the platform continue evolving and adding new features to support developers even further as we grow our businesses. Review collected by and hosted on G2.com.

Daniele A.
DA
Technical Lead
Small-Business (50 or fewer emp.)
"Streamlined License Management with Exceptional Service"
What do you like best about Freemius?

Freemius has truly excelled in providing an effective and streamlined solution for license management. The standout feature for me is the simplicity and user-friendly interface it offers. Unlike other platforms I've used in the past, Freemius made the entire process hassle-free.

The integration with my WordPress plugin was seamless, and I appreciate the robust set of tools Freemius provides for tracking and managing licenses. The analytics dashboard is especially insightful, offering valuable data on user engagement and license activations. This has allowed me to make informed decisions to enhance my product and better cater to my user base.

Moreover, the customer support from Freemius has been outstanding. They are responsive, knowledgeable, and genuinely invested in helping their users succeed. The level of support I've received has reinforced my confidence in choosing Freemius for my license management needs. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

While my overall experience with Freemius has been fantastic, there's one minor inconvenience I've noticed. When logging in on my older iPhone 8, the login button is sometimes positioned outside the visible screen area, making it a bit inconvenient to access. I believe a slight adjustment to the login button's placement could enhance the user experience, especially for those using smaller screens.

Despite this minor observation, Freemius remains my preferred choice for license management, and I highly recommend it to other WordPress developers seeking a reliable and effective solution. Review collected by and hosted on G2.com.

BS
Small-Business (50 or fewer emp.)
"True to the mission: "Your WordPress business headache? Gone." :-)"
What do you like best about Freemius?

I like the workflow enabled by it, which is the ability to manage a single codebase for both the free version designated for wordpress.org directory, and the premium version for selling. This also resulted in customer only needing to install the premium version and can safely delete the free version if they were using it before.

The next best thing is how it handles for me the various business aspects of a plugin business, so I can focus on what I enjoy most, developing and improving my plugins. I recently also tried out the affiliate feature, which is great. Super easy to set up and has enough insightful data from the affiliates that I can act upon. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

Nothing specific so far. They've made many improvements in response to privacy issues raised in the past, which is about the only thing I'm a bit worried about before deciding on using Freemius for my products. It does not seem to impede sales as well... or, I can say that I'm satisfied with how sales is going. Review collected by and hosted on G2.com.

Mykola L.
ML
PHP Developer
Small-Business (50 or fewer emp.)
"Great for individuals or small teams!"
What do you like best about Freemius?

Freemius offers many great features, but the main feature is handling subscriptions, billings, disputes, and taxes! Besides the main one, there are many little useful ones, such as abandonment cart emails and important integrations with 3rd-party services like Mailchimp.

Small teams can't build such a full infrastructure as Freemius offers. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

The only thing I wish they had is some interactivity with active instances. For example, it would be great if I could have the ability to push some notices from the Freemius dashboard directly to the user's WordPress dashboards. Review collected by and hosted on G2.com.

BL
Small-Business (50 or fewer emp.)
"From App to Startup"
What do you like best about Freemius?

Ease of use, documentation and easy self guided process to evolve a product on my own. I also found their blog is very helpful to learn how to grow my business. Review collected by and hosted on G2.com.

What do you dislike about Freemius?

I don't think there is anything I dislike other than some of my users have some hesitation about me working with their service due to user privacy. Review collected by and hosted on G2.com.

Samuel K.
SK
QA Tester
Computer Software
Small-Business (50 or fewer emp.)
"Freemius Saved My WordPress Plugin Dreams!"
What do you like best about Freemius?

With Freemius, coding takes the spotlight! Its simplicity allows me to effortlessly indicate free or premium features, liberating me from payment gateway limitations. The real magic is the freedom to be a coder first! Review collected by and hosted on G2.com.

What do you dislike about Freemius?

While navigating documentation can be a bit cumbersome and lacks some crucial details, and the default WordPress dashboard could use a facelift, these are minor quibbles compared to the overall magic of Freemius. A bit more clarity in documentation would enhance the experience. Review collected by and hosted on G2.com.

Sushil T.
ST
WordPress Developer/Designer
Small-Business (50 or fewer emp.)
"All in one Platform to sell your WordPress Products"
What do you like best about Freemius?

Awesome features, Easy Integration, User friendly Interface, Easy to use Review collected by and hosted on G2.com.

What do you dislike about Freemius?

Nothing so far, there is nothing to dislike. Review collected by and hosted on G2.com.