Expel Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Expel to be effortless to use, facilitating seamless navigation and integration with comprehensive support. (9 mentions)

Users value the comprehensive security coverage of Expel, providing quick threat detection and seamless integration with existing systems. (6 mentions)

Users highlight the prompt and knowledgeable customer support of Expel, enhancing their overall security operations experience. (5 mentions)

Users value the easy integrations of Expel, enhancing connectivity within their security ecosystem effortlessly. (5 mentions)

Users commend Expel for its exceptional reliability, enhancing security operations and improving decision-making with actionable insights. (5 mentions)

Users experience communication issues with Expel, noting delays in responses and confusion during the escalation process. (4 mentions)

Users note the limited customization options in Expel, impacting alert specificity and overall reporting flexibility. (4 mentions)

Users face challenges with the inefficient alert system, lacking customization and specificity in notifications for improved workflow. (3 mentions)

Users experience limited integration across some tools with Expel, affecting investigation workflows and overall efficiency. (3 mentions)

Users find Expel expensive, especially considering the additional time spent customizing reports for specific insights. (2 mentions)

5 Pros or Advantages of Expel

1. Ease of Use

Users find Expel to be effortless to use, facilitating seamless navigation and integration with comprehensive support.

See 9 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours"

What do you like about Expel?

Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo

Jerry J.

Enterprise (> 1000 emp.)

5.0/5

"Expel allows me to sleep at night!"

What do you like about Expel?

We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench

2. Security

Users value the comprehensive security coverage of Expel, providing quick threat detection and seamless integration with existing systems.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours"

What do you like about Expel?

Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo

Tim R.

Mid-Market (51-1000 emp.)

5.0/5

"Delivers truly seamless detection and response experiences across the environment."

What do you like about Expel?

Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to da

3. Customer Support

Users highlight the prompt and knowledgeable customer support of Expel, enhancing their overall security operations experience.

See 5 mentions

See Related User Reviews

RHYS J.

Enterprise (> 1000 emp.)

5.0/5

"Great response time from analysts"

What do you like about Expel?

Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage

James M.

Mid-Market (51-1000 emp.)

5.0/5

"Leaps and bounds better than competitors"

What do you like about Expel?

We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process w

4. Easy Integrations

Users value the easy integrations of Expel, enhancing connectivity within their security ecosystem effortlessly.

See 5 mentions

See Related User Reviews

Jerry J.

Enterprise (> 1000 emp.)

5.0/5

"Expel allows me to sleep at night!"

What do you like about Expel?

We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench

Manish D.

Enterprise (> 1000 emp.)

4.5/5

"Seamless Monitoring, Proactive Support"

What do you like about Expel?

I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni

5. Reliability

Users commend Expel for its exceptional reliability, enhancing security operations and improving decision-making with actionable insights.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours"

What do you like about Expel?

Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo

Tim R.

Mid-Market (51-1000 emp.)

5.0/5

"Delivers truly seamless detection and response experiences across the environment."

What do you like about Expel?

Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to da

5 Cons or Disadvantages of Expel

1. Communication Issues

Users experience communication issues with Expel, noting delays in responses and confusion during the escalation process.

See 4 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Integrations and Intuitive Interface Streamline Security Operations"

What do you dislike about Expel?

I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Thorough Incident Analysis and Insightful SOC Team"

What do you dislike about Expel?

Their onboarding process was not super smooth as they will let you follow their instructions to connect everything. They have great documentation but

2. Limited Customization

Users note the limited customization options in Expel, impacting alert specificity and overall reporting flexibility.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours"

What do you dislike about Expel?

While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de

Manish D.

Enterprise (> 1000 emp.)

4.5/5

"Seamless Monitoring, Proactive Support"

What do you dislike about Expel?

The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i

3. Inefficient Alert System

Users face challenges with the inefficient alert system, lacking customization and specificity in notifications for improved workflow.

See 3 mentions

See Related User Reviews

Manish D.

Enterprise (> 1000 emp.)

4.5/5

"Seamless Monitoring, Proactive Support"

What do you dislike about Expel?

The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i

Jerry S.

Enterprise (> 1000 emp.)

4.5/5

"Professional and efficient."

What do you dislike about Expel?

There isn't much I don't like. Maybe a couple alerts I think they should have acted on.

4. Limited Integration

Users experience limited integration across some tools with Expel, affecting investigation workflows and overall efficiency.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours"

What do you dislike about Expel?

While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Integrations and Intuitive Interface Streamline Security Operations"

What do you dislike about Expel?

I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th

5. Expensive

Users find Expel expensive, especially considering the additional time spent customizing reports for specific insights.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Experiences with Expel"

What do you dislike about Expel?

There are times when I receive alerts where I have provided instructions that someone will be working in another country and so suppress those alerts

Helmi C.

Small-Business (50 or fewer emp.)

4.5/5

"Keeps cybersecurity management streamlined and efficient"

What do you dislike about Expel?

What I’ve seen as a drawback with Expel is that the way it reports could be more customizable. The default reports cover the basics, but options are f

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Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

1/31/2024

"Expel helps free up resources"

5/5

What do you like best about Expel?

We have a relatively small security team and Expel helps up focus on the items we need to address while also freeing up time to focus on other areas that need addressed. Implementation was quick and straight forward. Review collected by and hosted on G2.com.

What do you dislike about Expel?

I've never really experienced an area where I've had any issues that weren't resolved quickly. There isn't much to dislike about their product. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

5/8/2024

"Good detection capabilities and great support"

5/5

What do you like best about Expel?

The platform is intuitive and very easy to use. Expel helps keep an eye on all of our alerts 24/7 to enhance the coverage of our internal staff and ensures that we never miss anything important. Review collected by and hosted on G2.com.

What do you dislike about Expel?

Currently it does not support our IdP which limits the visibility into much of our user authentication. They will be adding support this year hopefully which will close that gap. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/6/2024

"Expel review"

4/5

What do you like best about Expel?

Slack implementation and news with MDR. Great customer service Review collected by and hosted on G2.com.

What do you dislike about Expel?

Not much downside, I have least experience within our team Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/6/2024

"Great Partner"

5/5

What do you like best about Expel?

The onboarding experience was quick and simple Review collected by and hosted on G2.com.

What do you dislike about Expel?

So far we've found no downside to using expel Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/7/2024

"Pleased Expel customer"

4.5/5

What do you like best about Expel?

Implementation is almost trivial

Required permissions for integration make sense, not overprovisioned

Response to security concerns has been by-the-book excellent Review collected by and hosted on G2.com.

What do you dislike about Expel?

Some documentation is out of date due to upgrades, but improving. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/7/2024

"Our entire interaction with Expal has been well above par."

5/5

What do you like best about Expel?

The team is very responsive and great! We work together to find solutions to any issues between our organization and the Expel team. Review collected by and hosted on G2.com.

What do you dislike about Expel?

We lack some integrations due to cost. We need to work with our team to find the right level of integrations and cost to maximize our instance Review collected by and hosted on G2.com.

Jonathan W.

Cyber Warfare Operations Officer

Small-Business (50 or fewer emp.)

1/24/2024

"Best MDR"

5/5

What do you like best about Expel?

Expel is always looking to do better and be better, so we provided feedback through normal channels and while I was a member of their Customer Advisory Board and they made a ton of improvements and changes to an already excellent platform to make it even better. Review collected by and hosted on G2.com.

What do you dislike about Expel?

They don't cover all of the tech equally. They have some integrations and detections but naturally they can't do it all. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

5/2/2024

"Great company to partner with for your SOC MDR needs."

5/5

What do you like best about Expel?

I like that Expel integrates with my tech stack and also allows me to automate remediation actions and responses. It frees up my team so we can work on improving our security program. Review collected by and hosted on G2.com.

What do you dislike about Expel?

I wish Expel had the ability for me to create and schedule custom reports. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

5/2/2024

"Expel has been great with alerting us in a timely manner."

5/5

What do you like best about Expel?

Expel has alerted us of threats in a timely manner. They have also been very easy and pleasant to work with. Review collected by and hosted on G2.com.

What do you dislike about Expel?

It can sometimes take longer than we would like for their engineers to look into our inquiries, but this hasn't been a big issue. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

1/24/2024

"Easy onboarding with top notch MDR capabilities."

5/5

What do you like best about Expel?

We have been onboarded for only a few months now. API integrations are easy to set up by following knowledge base articles. The user interface (dashboard) provides so much detail into alerts and investigations. The SOC analysts have been a pleasure to work with and very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Expel?

Integrations are limited to more popular security tools. Review collected by and hosted on G2.com.