--- title: Expel Reviews meta\_title: 'Expel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how Expel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Expel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [(9 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [(2 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Expel ##### 1. Ease of Use Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [ See 9 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ##### 2. Easy Integrations Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) See Related User Reviews ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 3. Security Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Tim R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim R.") TR Tim R. Mid-Market (51-1000 emp.) 5.0/5 "Delivers truly seamless detection and response experiences across the environment." What do you like about Expel? Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to da ##### 4. Threat Detection Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 5. Customer Support Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) See Related User Reviews RJ RHYS J. Enterprise (\> 1000 emp.) 5.0/5 "Great response time from analysts" What do you like about Expel? Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Mid-Market (51-1000 emp.) 5.0/5 "Leaps and bounds better than competitors" What do you like about Expel? We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process w ### 5 Cons or Disadvantages of Expel ##### 1. Limited Customization Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ##### 2. Communication Issues Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Thorough Incident Analysis and Insightful SOC Team" What do you dislike about Expel? Their onboarding process was not super smooth as they will let you follow their instructions to connect everything. They have great documentation but ##### 3. Inefficient Alert System Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) See Related User Reviews ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ![Jerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry S.") JS Jerry S. Enterprise (\> 1000 emp.) 4.5/5 "Professional and efficient." What do you dislike about Expel? There isn't much I don't like. Maybe a couple alerts I think they should have acted on. ##### 4. Limited Integration Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ##### 5. Expensive Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [ See 2 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Experiences with Expel" What do you dislike about Expel? There are times when I receieve alerts where I have provided instructions that someone will be working in another country and so suppress those alerts HC Helmi C. Small-Business (50 or fewer emp.) 4.5/5 "Keeps cybersecurity management streamlined and efficient" What do you dislike about Expel? What I’ve seen as a drawback with Expel is that the way it reports could be more customizable. The default reports cover the basics, but options are f ![Jerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry S.") JS Jerry S. Associate Director of Security Operations. Enterprise (\> 1000 emp.) 1/27/2025 "Professional and efficient." 4.5/5 What do you like best about Expel? Ease of onboarding. Not too reactive when it comes to alerts. Review collected by and hosted on G2.com. What do you dislike about Expel? There isn't much I don't like. Maybe a couple alerts I think they should have acted on. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel serve as our eyes and ears 24x7 but in particular those after hours alerts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") EC Verified User in Computer Games Mid-Market (51-1000 emp.) 8/7/2024 "Lightning fast integration and outstanding support" 5/5 What do you like best about Expel? Security operations are often an afterthought in startup environments. Our partnership with Expel ensures this isn't the case and our business and customers remain protected. During the sales process, we mapped our cloud/SaaS ecosystem to a number of MDRs, and only Expel came close. Onboarding took less than a day. Expel's new features have served us well as our business has morphed and changed. Reporting is targeted toward our security objectives. Customer relationship management is strong. Whenever we've had issues/incidents (which has been very rare), support is responsive, direct, and fast in resolving. Review collected by and hosted on G2.com. What do you dislike about Expel? I haven't encountered many downsides. From a pricing perspetive, they are at the top, though for a startup like ours, I've found that the ROI counterbalanaces the cost nicely. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel provices 24/7 security/threat monitoring and response of our critical infrastruction. They also educate us on best-practices for achieving our security and business objectives. In doing so, they save us from having to hire this talent internally or (worse) foregoing any of this protection. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") EP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 8/21/2024 "Expel MDR as part of a Hybrid SOC Strategy" 4.5/5 What do you like best about Expel? Expel aim to be a true partner that can be a replacemet for a SOC or a part of a hybrid SOC model. The platform is easy to implement and instantly provides value. The product covers a widest range of log sources and can assist any company under-going a digital transformation in to the cloud. Review collected by and hosted on G2.com. What do you dislike about Expel? The detection strategy isn't transparent for a customer building a hybrid SOC implementation and can make it difficult to report on detection posture. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel allows me to keep pace with the business, whereever they might go. In our hybrid SOC model, the transparency of the work done by Expel's experienced analysts upskill my analysts. The network effect of their detections based on what they see across customers provides robust and timely alerting without overwhleming my SOC. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Garrett C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett C.") GC Garrett C. IT Security Analyst Retail Enterprise (\> 1000 emp.) 1/19/2024 "Security at the Speed of Light: Expel Deliver's Peace of Mind" 5/5 What do you like best about Expel? Time-To-Value was huge, we had all of our tools feeding into Expel and getting Actionable alerts within hours of starting our Proof Of Concept. Low False Positive Rate: our previous provider had a very high noise to signal ratio of alerts. Expel has vastly reduced the rate of false positives being sent to our team, freeing my team up to tackle bigger security projects and spend less time chasing ghosts. Alert to Incident times are consistently the fastest i've ever seen from an MDR provider with most Incidents being opened in less than 5 minutes after an alert is generated. Auto-Remediation Options, while more providers are offering this, it's nice to not only have these features - but Expel also offers a great deal of granularity in selecting what remediation actions can be performed on what accounts or devices through the customer context you provide. With Expel, I sleep soundly knowing if something goes wrong we've got a word class security partner watching over our environment Review collected by and hosted on G2.com. What do you dislike about Expel? Expel offers extremely robust and smart features and tools in Slack, unfortunately many of those features are not also available in Microsoft Teams, as a Microsoft centric organization this has been our biggest downside. But at the end of the day it's a pretty minor annoyance. There is 1 tool that we are currently using that does not integrate natively with Expel, overall the impact is pretty minor - but it's always nice to have more integrations. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel eliminates false positives and reduces the gap between alerts and actions. This has taken a burden off our Security Team and has empowered us to be able to do more and tackle more meaningful long-term projects without compromising our security posture. With Expel we have a security partner who can provide relevant resiliency recommendations, giving us insight on how we can improve our security posture with every incident Review collected by and hosted on G2.com. Show More 7/19/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alex A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex A.") AA Alex A. Senior IT Systems Manager Enterprise (\> 1000 emp.) 5/8/2024 "Exceptional response times and easy onboarding" 5/5 What do you like best about Expel? The time to onboard 14 security devices was quite astounding. Within 8 hours of having an environment provisioned, our workbench was fully operational. The depth and breadth of information provided to alerts and incidents has allowed our ops team to push the benchmark forward. Review collected by and hosted on G2.com. What do you dislike about Expel? Nothing to complain about as of yet. All tracked service levels are being exceeded with strong margin. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Providing deep correlation across multiple security devices and log sources in ways that previously took more time and energy. Overall operational efficiency is greatly increased for our teams, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/28/2024 "Expel" 5/5 What do you like best about Expel? Expel sets itself apart from the competition by offering SLA's on alerts. This is a game changer. Without a SLA, how do you sleep at night knowing that your MSP might be handling a alert quickly or not. Expel has a very easy dashboard that offers quick insights into your environment. Sales team was easy to work with and helped design a solution that fit our company. Review collected by and hosted on G2.com. What do you dislike about Expel? Expel has been running in our environment for the past 6 months and we have not run into any dislikes yet. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel is monitoring our environment 24/7, providing peace of mind that the experts are on it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LT Liam T. Enterprise (\> 1000 emp.) 2/1/2024 "Expel has been a game changer for our Organization" 5/5 What do you like best about Expel? Expel’s centralized dashboards provide valuable information to investigate threats. The data related to investigations is well organization and easy to locate key information. Expel provides notification when an investigation is kickd off which allows our security team to get a head start with investigating and remediating threats. Review collected by and hosted on G2.com. What do you dislike about Expel? Expel does have some limitiations on what applications or security solutions it can be integrated with but they are always adding new solutions so we look forward to any new interractions they expand to. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel saves us time that our security team can spend working on more strategic projects. In addition, it allows us to keep our security team at a smaller size without putting our organziation in danger of not detecting and mitigating cyber threats. It provides use with 24/7 coverage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Danilo N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danilo N.") DN Danilo N. Vice President - Cybersecurity & Compliance Enterprise (\> 1000 emp.) 5/7/2024 "Great platform platform (workbench) and SOC service" 4.5/5 What do you like best about Expel? The ease to integrate with their workbench platform and their knowledge to get telemetry through splunk made the implementation quick and proved value early. They have deep knowledge to build custom rules based out of splunk and quickly accelerated the time to detect and respond across the security teams. Review collected by and hosted on G2.com. What do you dislike about Expel? The only thing I've disliked was the price. At some point it became hard too afford due to cost cutting and some other internal issues. They worked out a renewal at a very good deal (which is a plus) but I would still think that the overall TCO being better would be the only thing making me stay away of a 10 Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Detect and respond 365/24/7 Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MA Matloob A. AVP InfoSec & Architect Small-Business (50 or fewer emp.) 7/21/2024 "Indeed Managed Security Service as Strategic partner" 4.5/5 What do you like best about Expel? The gears behind the expel engine which works inteligently with so many widley available hooks of integrations Review collected by and hosted on G2.com. What do you dislike about Expel? So far nothing found any bad noise. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? managed detection and response- integrated with various telematery sources of security systems logs/feeds etc.. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Enterprise (\> 1000 emp.) 5/2/2024 "Great professional SOC services, always growing, but needs some interaction improvements" 5/5 What do you like best about Expel? The SOC is able to reduce the amount of false positives and provide analysis on alerts where needed. Threat update are VERY GOOD and we have leveraged these a good deal to assess and beter secure our environment. Review collected by and hosted on G2.com. What do you dislike about Expel? Lately (within the last 6 months) there has been a reduction in commo between our groups. Example - the SOC recently elevated a alert the was a more minor conditional access to a BEC - when BEC was not the source. We clarified this to Ruxie and our Customer Rep, but did not get a resolution or recommendation for almost a month after raising it. Interactive commo (asking questions through Slack) is delayed at best - very unresponsive at worst. If a better way to interact with the SOC needs to be identified, then customers should be made aware. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? As a smaller company (1200 employees) we need Expels assistance for reducing false positivates and providing the 'eyes on glass' that we need because of staffing. Review collected by and hosted on G2.com. 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