--- title: Expel Reviews meta\_title: 'Expel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how Expel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Expel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [(9 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [(2 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Expel ##### 1. Ease of Use Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [ See 9 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ##### 2. Easy Integrations Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) See Related User Reviews ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 3. Security Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Tim R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim R.") TR Tim R. Mid-Market (51-1000 emp.) 5.0/5 "Delivers truly seamless detection and response experiences across the environment." What do you like about Expel? Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to da ##### 4. Threat Detection Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 5. Customer Support Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) See Related User Reviews RJ RHYS J. Enterprise (\> 1000 emp.) 5.0/5 "Great response time from analysts" What do you like about Expel? Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Mid-Market (51-1000 emp.) 5.0/5 "Leaps and bounds better than competitors" What do you like about Expel? We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process w ### 5 Cons or Disadvantages of Expel ##### 1. Limited Customization Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ##### 2. Communication Issues Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Thorough Incident Analysis and Insightful SOC Team" What do you dislike about Expel? Their onboarding process was not super smooth as they will let you follow their instructions to connect everything. They have great documentation but ##### 3. Inefficient Alert System Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) See Related User Reviews ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ![Jerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry S.") JS Jerry S. Enterprise (\> 1000 emp.) 4.5/5 "Professional and efficient." What do you dislike about Expel? There isn't much I don't like. Maybe a couple alerts I think they should have acted on. ##### 4. Limited Integration Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ##### 5. Expensive Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [ See 2 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Experiences with Expel" What do you dislike about Expel? There are times when I receieve alerts where I have provided instructions that someone will be working in another country and so suppress those alerts HC Helmi C. Small-Business (50 or fewer emp.) 4.5/5 "Keeps cybersecurity management streamlined and efficient" What do you dislike about Expel? What I’ve seen as a drawback with Expel is that the way it reports could be more customizable. The default reports cover the basics, but options are f ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 7/18/2025 "Fast Support" 3/5 What do you like best about Expel? Slack integration for notifications and support requests. Support requests are handled very quickly and accurately. Review collected by and hosted on G2.com. What do you dislike about Expel? Lack of support for EKS in AWS GovCloud. This was promised to us before we signed our contract, but later was removed from the roadmap. GovCloud is an essential part of our business and this lack of support leaves a large gap in our monitoring and alerting. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Our security team is small and we don't have a dedicated SOC. Expel's automated monitoring and alerting provides 24/7 coverage for detections and incidents. Review collected by and hosted on G2.com. Show More Response from Kaitlin Ricketts of Expel [Editedit](https://www.g2.com/survey_responses/expel-review-10332656/official_response/edit) Thank you for sharing your experience with Expel. Everyone at Expel is appreciative when a customer writes a recommendation. Your candid feedback is appreciated. We’d welcome a conversation with you to learn more about your experience and product integration needs. We're always looking to learn and grow, and feedback from our customers is key to that journey. You can connect with me at kaitlin.ricketts@expel.com and I’ll bring in the right folks for the discussion. Thank you for being an Expel customer and look forward to connecting with you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PR Paul R. Sr. Security Engineer Mid-Market (51-1000 emp.) 2/27/2025 "Have had great success with Expel both on troubleshooting and daily operations" 5/5 What do you like best about Expel? Expel is extremely communicative letting us know what they are seeing in our environment within a very short timeframe. Their representatives and engineers are always eager to assist and get the right people on calls so that an issue can be resolved promptly. Review collected by and hosted on G2.com. What do you dislike about Expel? I have not had any downfalls or issues with Expel at this time. My only small complaint is that sometimes after they have been notified of something they still report on it and open another ticket when we have already verified the issue and acknowledged it with them. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel is solving the problem of extending our security team so that we have less work to sift through on daily events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RJ RHYS J. Information Security Engineer Enterprise (\> 1000 emp.) 2/8/2024 "Great response time from analysts" 5/5 What do you like best about Expel? Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage is also very helpful. It is easy to navigate around the platform. Easy to implement and there are enough guidelines to work on the integrations. Customer support is prompt and easy to contact Review collected by and hosted on G2.com. What do you dislike about Expel? When it comes to resolving or troubleshooting, it takes a very long time. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel is quickly and accurately analysing all the alerts and incidents we have in Microsoft Defender. Review collected by and hosted on G2.com. Show More 3/13/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite MB Mohamed B. Security operations manager Industrial Automation Small-Business (50 or fewer emp.) 1/4/2025 "A smart way to handle security threats in our company" 4/5 What do you like best about Expel? But what grab my attention is the quick detection and response to security threats Expel provides. It’s saved a bunch of time in monitoring threats and even in incident response. This has also integrated nicely with our existing SIEM tools, so we haven’t had to make major changes to how we currently run. Furthermore their team insights and recommendations have allowed us to be a bit more proactive about security management. Review collected by and hosted on G2.com. What do you dislike about Expel? Expel is a kind of reliable solution, however, there are some aspects which deserve better mentioning. For example, alerting system has no customization, certain alerts are general, so it is challenging to prioritize the alerts received. Still, it is superb for overall security management, but there are some particular security issues that it doesn’t describe comprehensively, so we have to use some other tools to fill the gaps. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? We’ve been able to solve a lot of security management problems for us using Expel. By taking away a lot of our manual tasks, its ability to automatically detect and respond to threats has cut down a lot of time our team would otherwise spend on those manual tasks. The software has easily fitted in with our current setup, allowing us to respond faster and better to security incidents. This also helps our team lower on high value projects as we have continuous monitoring of the security side of things. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite HC Helmi C. IoT Solutions Architect Computer Software Small-Business (50 or fewer emp.) 12/13/2024 "Keeps cybersecurity management streamlined and efficient" 4.5/5 What do you like best about Expel? Without a doubt, I like Expel because it provides quite detailed actionable insights in order to make fast decisions. It is integrated with our other systems well enough so we have all our security related information in one place. I like how it’s able to deliver automatic threat detection, fast updates. In addition, being easy to use, the platform enables less experienced team members to handle it without requiring much training. Review collected by and hosted on G2.com. What do you dislike about Expel? What I’ve seen as a drawback with Expel is that the way it reports could be more customizable. The default reports cover the basics, but options are few and far between when you want a little more specific or in depth insight. However, it can be a little hand limited, and if I need something slightly different, I wind up spending additional time tinkering with formatting and manually manipulating reports to work. It can slow down decision making and reduce workflows efficiencies. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? With Expel we solve several key issues in our security operations. It helps to detect threat more quickly and streamline threat detection, providing actionable insights and automated response, thus sped up process and save human error. Having all of the data in one interface has made receiving data from various sources so much easier for our team to analyze security risks and make decisions. This always eventually leads to better risk mitigation and faster resolution of security issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Staff Security Engineer - SecOps Enterprise (\> 1000 emp.) 7/25/2024 "One of the leading MDR service provider in the industry right now" 4.5/5 What do you like best about Expel? Expel's workbench MDR platform is an extensive and feature rich service offering. It has out of the box integrations available for all major service offerings like AWS, Azure, Gsuite, Okta, GitHub, Office365, Crowdstrike and many more. You can easily implement detection and response capabilities for your computing infrastructure irrespective of on-prem, cloud or hybrid architectures. Expel's 24X7 advance SOC team is highly responsive and effcient in detection and response activities. Their Service support team is extremely attentive and responsive for any sort of issues raised by customer. Review collected by and hosted on G2.com. What do you dislike about Expel? They don't have any major downsides which I'm aware. The only thing which can be added to improve the offerings are automated workflows which can be helpful for remediation. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Every enterprise needs to have a next generation SOC capabilities to combat the ever growing threats and threat actors. Now building such capabilities in-house might take huge time and investment. Expel MDR is capable of providing such next generation SOC and monitoring capabilities right from the 1st day. Thanks to their experienced team of threat hunters and industry leading security tools & services. They all are trained really well and have years of experience in flagging suspicious activities in your digital infra. They also make use of AI/ML and automation to reduce the cyber dwell time and provide best in class service to its clients. Review collected by and hosted on G2.com. Show More 8/27/2024 Current UserValidated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/7/2024 "Comprehensive, capable, but still an external provider" 3.5/5 What do you like best about Expel? The Expel team has a solid set of skills that span a reasonable breadth of what you would expect to find in a Security Operations organization and delivered via a technology platform that is both flexible and powerful. While implementation isn't necessarily simple, it is fairly straight-forward and what you would expect when looking at a service that needs to ingest things like various security platform logs. The documentation can be a mixed bag - some of the articles are fantastic and provide great details about the topics, while others feel outdated as a result of changes outside of Expel's control (e.g. when Google makes changes to how logging works, there is a lag to when Expel's documentation is updated to reflect those changes). Overall, Expel has done a great job of keeping up with our environment in terms of triaging and dispositioning alerts that come into the service. They have been responsive to additional context and information provided by our team as well. One of the key areas of strength for Expel historically has been their responsiveness to support requests from our team. In the past, these requests were quickly acknowledged and the appropriate support resources are deployed to help. More recently, this experience has been less consistent and less straightforward, in part due to changes in how support gets engaged. That said, Expel has observed and identified the unexpected downsides to some of the recent changes, and they have made a point of working directly with customers to improve it. That is a promising approach that will, hopefully, lead to a more seamless and easier support experience. Review collected by and hosted on G2.com. What do you dislike about Expel? Despite the capabilities of the technical platform and the strength of the analysts providing the service, there is still a limit to the environmental/organizational knowledge inherent in the service. This leads to a fairly frequent need for engagement with our internal team to get clarification and verification. While seeking that verification is not necessarily a downside (some of these requests are absolutely necessary), they can become repetitive as a result of the lack of organizational knowledge retention within Expel specific to the customer environments. More recently, there has been some shift in the thoroughness or evidence of human analysis prior to escalation/engagement with our internal team by Expel. While the automation capabilities of Expel are impressive, they often fall short of correlating with concurrent or historic activity, which is often a rich source of context. This may not always eliminate the need for direct engagement, but it would likely cut down on the frequency and limit it to higher-impact instances. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel is helping us monitor our enterprise environments for cybersecurity threats. This includes employee compute endpoints, cloud resources, and SaaS. Expel provides us with "24x7x365" coverage across all of these environments using a broad array of techniques and technologies. The primary benefit we get is the human coverage to ensure high criticality and impactful security alerts and incidents are handled in a timely and efficient manner. They are effectively a force-multiplier for our internal team by providing the first line of analysis, freeing up our internal resources to focus on higher order tasks and more involved incident response and threat detection analysis efforts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/24/2025 "Experiences with Expel" 4/5 What do you like best about Expel? What I like best about Expel is that it provides me with security alerts and ways for me to contact support in situations where I need assistance. Review collected by and hosted on G2.com. What do you dislike about Expel? There are times when I receieve alerts where I have provided instructions that someone will be working in another country and so suppress those alerts but Expel still alerts about it. Support has been helpful where we follow up with those alerts to supress them. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel provides security detection and response to allow our business to operate efficiently and securely since we are a small tech start up company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/1/2024 "Great initial start with Expel" 4.5/5 What do you like best about Expel? The onboarding experience has been very structured and detailed, with Expel taking the time to address all questions. The system integration and tracking has been very helpful. The biggest ease has been the ability to verify non-malicious behavior within Slack with a quick button. Customer support has also been reasonably quick, and again it's helpful to have conversations within a Slack thread. The platform itself has an easy-to-use interface with great visibility into how logs from different applications are being used for alerts. The full visibility into the detection strategy and the ease with which we can answer questions about the specific detections for the logs, has already been very useful. Review collected by and hosted on G2.com. What do you dislike about Expel? While Expel has the most integrations compared to the other products that we reviewed, the only gap that we currently have is around the number of available integrations. While there is a lot of focus on the applications that we CAN integrate, it would be helpful to understand the gaps in monitoring due to the applications in our environment that were not supported. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Provides 24/7 monitoring and ongoing expertise on latest threast, helping us to avoid hiring resources to fill these roles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Mid-Market (51-1000 emp.) 5/13/2024 "Expel is killing it" 5/5 What do you like best about Expel? Expel has set a new standard for what a managed SOC should be. Beyond their breadth of integrations, they provide fantastic support and somehow seem to directly connect us with an engineer when needed. Perhaps most importantly, they heavily emphasize customer feedback and continually add features and improve user experience. Expel is not your typical SOC where feature requests seem to find a black hole. Review collected by and hosted on G2.com. What do you dislike about Expel? I can think of no downsides. Expel is a young company, so sometimes technical documentation is not the clearest. That's my only nit to pick and has no impacted the quality of service we receive. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel keeps eyes on our user accounts, corporate networks, and our cloud infrastructure. Without Expel, we would struggle to have centralized logging and alerting. Their team does a remarkable job of capturing anomalies and weeding out false positives. We can rest easy knowing that they're watching 24/7 and sending accurate alerts. Review collected by and hosted on G2.com. 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