EPAY HCM Reviews (160)

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Reviews

EPAY HCM Reviews (160)

View 2 Video Reviews
4.7
160 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service provided by EPAY HCM, highlighting the quick response times and knowledgeable support staff. Many appreciate the system's ease of use, which simplifies payroll processing and employee management. However, some users note occasional challenges with system speed and password management.

Pros & Cons

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Rick D.
RD
Rick D.
Enterprise (> 1000 emp.)
"Epay is Awesome--"
5/5
What do you like best about EPAY HCM?

Easy to use and alot of different reports so you can always see what you need.

I love that you can set alarms for things Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

Haven't found anything yet. The site is really Great Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Epay is always quick with responses and very helpful in solving any issues."
5/5
What do you like best about EPAY HCM?

The ability to send a chat quickly and have a speedy solution from the team. The ease of tracking times for my employees and great tools to show hours. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

Fingerprint mismatches cause errors in the system. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Instantaneous problem solving"
5/5
What do you like best about EPAY HCM?

I had some issue with my payroll and wasn’t entirely sure whom to contact to have it solved. Once I sent email to epay, it was immediately forwarded to the right people. There was absolutely no delay in resolving my problem. On top of that, the person who was dealing with me was very friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

Making adjustments to past pay period is somehow complicated . Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Great Customer Service"
5/5
What do you like best about EPAY HCM?

Epay HCM chat help is a great experience. My questions are always answered promptly and professionally. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

I have never had a bad experience with this platform Review collected by and hosted on G2.com.

Oscar R.
OR
Oscar R.
Director of Finance
Mid-Market (51-1000 emp.)
"Outstanding Experience!"
5/5
What do you like best about EPAY HCM?

The representative understood the problem, was knowledgeable, and provided an adequate solution. He was also able to provide information on training which was fundamental. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

The service was exceptional, therefore I would not make any improvements. Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Verified User in Facilities Services
Mid-Market (51-1000 emp.)
"My experience with Pray is always Excellent. Quick, effective and very easy to navigate "
5/5
What do you like best about EPAY HCM?

Well Customer Service is always Excellent, and when it comes to the navigation, everything you need is always at your fingertips.

Never had any glitches or problems and I would definitely recommend Epay to Anyone... Especially if you are a company in search of : an accurate payroll system !! Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

I dislike the fact that I don't know how to use it on my phone. It's such a great service that I would like to use it "On the go" Review collected by and hosted on G2.com.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Very pleasant."
4.5/5
What do you like best about EPAY HCM?

They were friendly and helpful. Also very understanding. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

Nothing at all. The person was very knowledgeable Review collected by and hosted on G2.com.

KD
Kyla D.
Retail Supervisor
Small-Business (50 or fewer emp.)
"Epay Systems"
4.5/5
What do you like best about EPAY HCM?

I enjoy how streamlined it has become, the service time has improved with regards to help from the helpdesk Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

It took me a min to figure out what and where I would need to find everything I would need Review collected by and hosted on G2.com.

OM
Ollie M.
Small-Business (50 or fewer emp.)
"Great experience with a very prompt response from Epay Team"
4.5/5
What do you like best about EPAY HCM?

Awesome response to resolving my lack of ability to login to my Units timesheets. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

No dislikes. Your team was extremely responsive and hit the ball out of the park. Review collected by and hosted on G2.com.

IW
Ivy W.
Mid-Market (51-1000 emp.)
"Very Great System!"
5/5
What do you like best about EPAY HCM?

What I like best is how user friendly it is. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

I keep having to update my password, but that's not really a bad thing. Review collected by and hosted on G2.com.