Enterprise Health Reviews & Product Details

The employee portal is a useful feature. Review collected by and hosted on G2.com.

Unfortunately, they promised a few custom forms that they could not deliver while I worked at Houston Methodist Hospital. As the director of clinical care, I and my colleagues were extremely disappointed in their follow-through after all the money and time our hospital had devoted to acquiring and deploying their software. We had hopes of making our workload lighter with all of those precious resources devoted to the new software. It was the single largest expenditure of my entire 10 years in the position. Instead, our clinical requests went unanswered and we were worse off using their software (on the clinical side). I had never encountered an occupational health software company that told you they would do something and just tabled it indefinitely. I am perplexed by how they garner glowing reviews on their website and felt it was important to share my experience. If you must have their bells and whistles but want customization, I would ensure you had a contract that incorporates a deadline for custom reports. Then if they don't deliver, you have some recourse... maybe. Review collected by and hosted on G2.com.

1. Ease of use

2. Customer support is FANTASTIC!

3. Easy to run reports from system and distribute securely.

4. Interfaces with multiple other systems, creating an 'all in one' location to order tests, labs, referrals etc.

5. The Employee Portal Review collected by and hosted on G2.com.

Compared to what we had before, it hard to come up with something that I don't like. If I had to say something it would be that some processes require a lot of 'mouse clicks'. Review collected by and hosted on G2.com.

The service is like Google meets WebMD. Upon using it, all the clients' access is available to me in 1/2 clicks. The homepage has a variety of options and almost anything you can imagine, including workplace injuries Review collected by and hosted on G2.com.

Sometimes trying to get to where you want to go requires more than a few tabs and clicks. You have to be precise in the search screen to find specific info on what you want. It's a learning curve but frustrating but that's every portal service Review collected by and hosted on G2.com.

I love that we can have all of our data in one place that is accessible all around the globe. This helps our group streamline our charting and data. Review collected by and hosted on G2.com.

Some of the items are "out of the box" and when certain changes need to be made for ease of use or data necessity, it can interfere with any future updates. Review collected by and hosted on G2.com.

The EH tool has a wide range of capabilities that can be customized to individual customer needs. The EH team was very knowledgeable during customization and data migration - making suggestions to help improve functionality and efficiencies that we didn't consider. Review collected by and hosted on G2.com.

During configuration, data migration and training - the EH team was very responsive and timely to fix issues. Now that we have moved into the support phase and have issues or things that need additional modifications - the response time is not as good, have to send reminders, etc. I realize it is a different services level and new requests or additions may take longer - but when we find an issue with the systems performance, these should be addressed timely with routine communications from EH on the status. Review collected by and hosted on G2.com.

Their support team, when needed, are both knowledgeable about their application and the business processes we are trying to achieve. Review collected by and hosted on G2.com.

The inability to do things ourselves. The application is written on technology we are not fully comfortable with and have to reach out to EH for some of our reporting needs. Review collected by and hosted on G2.com.

How easy it is to navigate and all the extra information accessible to everyone Review collected by and hosted on G2.com.

Not much that I dislike so far. I am pretty happy with the small amount I have seen it and hopefully, more features for employees will come in the future Review collected by and hosted on G2.com.

I liked the customer support, and easy to use interface of the program. Review collected by and hosted on G2.com.

Using it on a cell phone could have some updates to make it simpler. Review collected by and hosted on G2.com.

It could be fully customized according to regulatory framework, business needs and safety risk profile of an organization. It is also very user-friendly and it improves productivity and mobility significantly with its mobile app version. Review collected by and hosted on G2.com.

There is no downside of the system. We find it absolutely perfect. Review collected by and hosted on G2.com.

Customer service, turn around times and personalization of product Review collected by and hosted on G2.com.

Cell phone applications could be improved on for Apple users Review collected by and hosted on G2.com.