eesel AI Reviews & Product Details

I like that eesel AI deeply integrates with Zendesk, making our workflow much smoother. The ability to customize filtering and instructions is fantastic, allowing us to tailor the AI’s responses to fit our needs, like knowing when not to react to a ticket. The way eesel AI drafts responses automatically when a new ticket is created saves us a lot of time because the replies are ready when we open a ticket for the first time. Transitioning from Macha to eesel AI has been beneficial in this regard, as we no longer need to manually request a draft response. The setup was easy, which was a great relief, and overall, it has been a very effective tool in our workflow. Review collected by and hosted on G2.com.

The integration with Zendesk is currently a bit cumbersome since it relies on triggers, webhooks, and API calls to add comments to a ticket. It would be better to have a real Zendesk app that integrates directly with the Zendesk UI. Right now, using a suggested reply means we have to manually copy/paste the text from eesel AI's comments on the ticket, whereas competitors like Macha have a real Zendesk UI integration with added buttons in a ticket to automate these actions. Review collected by and hosted on G2.com.

I like eesel AI's easy-to-use interface that's very intuitive. The team is very responsive with assistance and support, which is great. I also appreciate that the setup was quite easy and very smooth with low friction. What stands out is the usage fee model instead of a fixed subscription, which is great as we scale. Eesel AI gives us control over how the tool is responding, managing the system prompt, and configuring integrations like HubSpot and Slack. The chat bubble for in-app support is also a useful feature. Review collected by and hosted on G2.com.

I think some aspects of the overall interface, like the colors, the graphics, and the streaming, could be improved. These are minor UI developments, which we have also noticed during our trial are getting better. Another aspect is the need for control and visibility for users over exact support threads and understanding gaps in the knowledge bank. Review collected by and hosted on G2.com.

I like how eesel AI asks what I want and understands it based on my replies in a step by step process. It generates high-quality blog content by doing extensive research on my behalf. I also find it extremely easy and user-friendly to set up. It understands the ethos and tone of my previous blog posts and replicates this in new content. I would confidently rate it a 10 when recommending it to others. Review collected by and hosted on G2.com.

Sometimes the content is a little dated, and that needs to be improved to make it relevant with updated content. Review collected by and hosted on G2.com.

I like the way it learns my brand and writes in my brand voice. I also like the fact that is does deep research into a topic and gives me back blogs that are not generic and have great content. There is little i have to refine or change once a blog is written as long as i give it good prompts. Review collected by and hosted on G2.com.

sometimes the images arent quite right and i have to recreate them because they had stray text or things that dont work. but thats really about it. Review collected by and hosted on G2.com.

It is so easy to direct it to integrate Freshdesk tickets, Notion.so pages, website pages, effectively letting it read and memorize our company's procedures, products, and policies. We have tested it against real life customer inquiries and the answers it provides reference source materials correctly. When we want to coach it, the built in tool to edit responses is intuitive and when we re-test, it correctly incorporates the coaching.

It was very easy to implement and test it's capabilities out within the 7 day trial.

When I had some questions, their support team responded quickly, enabling me to move forward during my evaluation.

We'll be moving forward with a subscription and are looking forward to seeing huge return on investment - specifically on enabling newer team members to have a 24/7 supervisor that coaches them on how to handle inquiries. We look forward to exposing it to our prospects and customers to supercharge self service in later phases. Review collected by and hosted on G2.com.

The Co-pilot acts as a separate frame in the window view in Chrome and at this time cannot accept edits to it's responses for coaching. So we have to tab back and forth between our ticketing system and Eesel.ai. Review collected by and hosted on G2.com.

I love the speed and precision of eesel AI, which allows me to organize a large number of PDFs efficiently while keeping writings from different documents correlated. I appreciate how it suggests different work schemes and helps me delve into the organization of various elements, as well as providing me with different options or lines of perception on the topics I deal with. I admire the simplicity of the initial setup, which made integration into my workflow easy. I am very satisfied with the product, so much so that I give it a score of 10 and it is very likely that I will recommend it to friends or colleagues. Review collected by and hosted on G2.com.

Perhaps a little longer trial period Review collected by and hosted on G2.com.

For starters, the sign up process for Eesel couldn't have been easier. We were able to get in a test out Eesel in minutes. Eesel answers confidently (but not too confidently) and thoroughly. Training it has been super easy as well. Excited to see how far we can take it. Review collected by and hosted on G2.com.

So far so good. Integrating with our current help desk is a bit tricky - but even this has been remedied by the Eesel team Review collected by and hosted on G2.com.

This is a great software that I have already suggested to another company to use. Setup is very easy as they will run through your customer service tickets and create articles for you, as well as running through your website and help centre, so it took less than 15 minutes for us to start getting helpful responses. I like that it can be used as either an actual response to customers or just a copilot for cs. Review collected by and hosted on G2.com.

Their add an API function doesn't let you actually add your own, you have to wait for them to add the API you want which slows progress. Also some of their built in apis aren't clear with what exact information you're receiving so you don't know what your bot has access too. Review collected by and hosted on G2.com.

Support at onboarding

Pricing seems to be simple Review collected by and hosted on G2.com.

Not quite easy until everything is running, but there is good support. Review collected by and hosted on G2.com.

Easy to use with almost no learning curve. Review collected by and hosted on G2.com.

Customer support took several business days to answer my questions. Review collected by and hosted on G2.com.