# eesel AI Reviews **Vendor:** eesel **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 18 ## About eesel AI An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance. ## eesel AI Pros & Cons **What users like:** - Users find the **ease of use** of eesel AI exceptional, allowing seamless integration and intuitive operation for all levels. (6 reviews) - Users value the **seamless integrations** of eesel AI, enabling easy connections with platforms like Freshdesk and Shopify. (4 reviews) - Users find eesel AI to be **intuitive and easy to use** , even for those new to artificial intelligence. (4 reviews) - Users value the **responsive customer support** of eesel AI, which facilitates quick problem-solving and effective implementation. (3 reviews) - Users praise the **easy setup** of Eesel AI, facilitating quick integration and testing of its capabilities. (3 reviews) - Accessibility (1 reviews) - Users love the **quick access** to organized documents with eesel AI, saving time in finding necessary information. (1 reviews) - Free Services (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users note the **high price** of eesel AI, which may be a barrier for some potential adopters. (1 reviews) - Users find the product **expensive** , which may deter some due to the high pricing. (1 reviews) - Users feel the product lacks **limited language support** , expressing interest in additional localizations like German. (1 reviews) - Users experience **poor customer support** , with responses taking several business days, leading to frustration and delays. (1 reviews) - Users find the **usage limitations** of Eesel AI frustrating, requiring constant switching between systems without editing capabilities. (1 reviews) ## eesel AI Reviews ### 1. User-Friendly with Strong Integration Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jayanth J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about eesel AI?** I like eesel AI's easy-to-use interface that's very intuitive. The team is very responsive with assistance and support, which is great. I also appreciate that the setup was quite easy and very smooth with low friction. What stands out is the usage fee model instead of a fixed subscription, which is great as we scale. Eesel AI gives us control over how the tool is responding, managing the system prompt, and configuring integrations like HubSpot and Slack. The chat bubble for in-app support is also a useful feature. **What do you dislike about eesel AI?** I think some aspects of the overall interface, like the colors, the graphics, and the streaming, could be improved. These are minor UI developments, which we have also noticed during our trial are getting better. Another aspect is the need for control and visibility for users over exact support threads and understanding gaps in the knowledge bank. **What problems is eesel AI solving and how is that benefiting you?** eesel AI offers a usage fee model, which helps as we scale, and control over tool responses by managing the system prompt and configuring integrations. ### 2. On-Brand Writing with Deep Research and Non-Generic Blog Content **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about eesel AI?** I like the way it learns my brand and writes in my brand voice. I also like the fact that is does deep research into a topic and gives me back blogs that are not generic and have great content. There is little i have to refine or change once a blog is written as long as i give it good prompts. **What do you dislike about eesel AI?** sometimes the images arent quite right and i have to recreate them because they had stray text or things that dont work. but thats really about it. **What problems is eesel AI solving and how is that benefiting you?** I need to get content out to help with my domain authority, and to send to clients when they have questions, its really helpful to just be able to send them a blog post to answer their specific questions. ### 3. Finally! A coachable AI agent for supporting Customer Experience accessible to small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre Y. | Founder / Head Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about eesel AI?** It is so easy to direct it to integrate Freshdesk tickets, Notion.so pages, website pages, effectively letting it read and memorize our company's procedures, products, and policies. We have tested it against real life customer inquiries and the answers it provides reference source materials correctly. When we want to coach it, the built in tool to edit responses is intuitive and when we re-test, it correctly incorporates the coaching. It was very easy to implement and test it's capabilities out within the 7 day trial. When I had some questions, their support team responded quickly, enabling me to move forward during my evaluation. We'll be moving forward with a subscription and are looking forward to seeing huge return on investment - specifically on enabling newer team members to have a 24/7 supervisor that coaches them on how to handle inquiries. We look forward to exposing it to our prospects and customers to supercharge self service in later phases. **What do you dislike about eesel AI?** The Co-pilot acts as a separate frame in the window view in Chrome and at this time cannot accept edits to it's responses for coaching. So we have to tab back and forth between our ticketing system and Eesel.ai. **What problems is eesel AI solving and how is that benefiting you?** This will enable us to coach new customer experience team members on how to handle dozens of different types of inquiries with a high degree of accuracy. This will reduce the onboarding time significantly, and enable us to hire casual/part time staff that can handle more complex Tier 2 issues now with the aid of AI. ### 4. Eesel AI: Speed, Precision, and Outstanding Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | Actor y director **Reviewed Date:** November 08, 2025 **What do you like best about eesel AI?** I love the speed and precision of eesel AI, which allows me to organize a large number of PDFs efficiently while keeping writings from different documents correlated. I appreciate how it suggests different work schemes and helps me delve into the organization of various elements, as well as providing me with different options or lines of perception on the topics I deal with. I admire the simplicity of the initial setup, which made integration into my workflow easy. I am very satisfied with the product, so much so that I give it a score of 10 and it is very likely that I will recommend it to friends or colleagues. **What do you dislike about eesel AI?** Perhaps a little longer trial period **What problems is eesel AI solving and how is that benefiting you?** I use eesel AI to organize information from multiple PDFs quickly and accurately, suggesting different work schemes, and supporting a variety of data to offer different insights on a topic. ### 5. Effortless Setup and Confident Answers—Excited for Eesel’s Potential **Rating:** 4.5/5.0 stars **Reviewed by:** Kellen B. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about eesel AI?** For starters, the sign up process for Eesel couldn't have been easier. We were able to get in a test out Eesel in minutes. Eesel answers confidently (but not too confidently) and thoroughly. Training it has been super easy as well. Excited to see how far we can take it. **What do you dislike about eesel AI?** So far so good. Integrating with our current help desk is a bit tricky - but even this has been remedied by the Eesel team **What problems is eesel AI solving and how is that benefiting you?** Eesel is acting as out front-line support until a human touch is needed. Answering quick questions for customers when the team is unavailable and letting us (humans) handle the issues that only we can. ### 6. I have already recommended to others **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie C. | Commercial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about eesel AI?** This is a great software that I have already suggested to another company to use. Setup is very easy as they will run through your customer service tickets and create articles for you, as well as running through your website and help centre, so it took less than 15 minutes for us to start getting helpful responses. I like that it can be used as either an actual response to customers or just a copilot for cs. **What do you dislike about eesel AI?** Their add an API function doesn't let you actually add your own, you have to wait for them to add the API you want which slows progress. Also some of their built in apis aren't clear with what exact information you're receiving so you don't know what your bot has access too. **What problems is eesel AI solving and how is that benefiting you?** Automates a lot of tickets and we use it as a copilot for the rest of our AI ### 7. Good support during onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about eesel AI?** Support at onboarding Pricing seems to be simple **What do you dislike about eesel AI?** Not quite easy until everything is running, but there is good support. **What problems is eesel AI solving and how is that benefiting you?** Customer inquiries via Freshdesk ### 8. Ideal solution for client-facing agents with all the power of a custom GPT. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate G. | Owner and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about eesel AI?** Easy to use with almost no learning curve. **What do you dislike about eesel AI?** Customer support took several business days to answer my questions. **What problems is eesel AI solving and how is that benefiting you?** Eesel AI allows our clients to interact with our agent, connect to knowledge files via Google Drive, and even train on our own website(s). Very cool! ### 9. Eesel is an awesome way to start using AI support **Rating:** 4.0/5.0 stars **Reviewed by:** Richard . | Lead support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eesel AI?** Eesel is highly customizable. for this means i can have our AI assistant do some complex tasks with relative ease. I was able to make AI consistently debug DNS issues for example. Also integrating into our Zendesk was super easy and 'just works'. amazing. **What do you dislike about eesel AI?** For me in Europe the only actual downside is the timezone difference. This means that sometimes the wait for an answer is long. Still totally reasonable but something to consider. **What problems is eesel AI solving and how is that benefiting you?** Eesel is helping me create an ai agent and chatbot our customers actually want to use ### 10. In the first month, eesel is resolving 73% of our tier 1 requests **Rating:** 4.5/5.0 stars **Reviewed by:** Kim S. | Sr. Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eesel AI?** eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial. Responses are simple to fix and adjust. The platform even includes automations for ticket tagging, assignment, and status updates! **What do you dislike about eesel AI?** Support is very helpful; however, due to timezone differences, it takes longer to resolve issues. They are very communicative and take issues seriously. **What problems is eesel AI solving and how is that benefiting you?** Tier 1 customer support tickets are now handled by eesel, which manages first responses. This allows our team to focus on more complex issues and other projects. ### 11. Very nice solution **Rating:** 5.0/5.0 stars **Reviewed by:** Damian Golunski . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about eesel AI?** I like that eesel AI automatically organizes and searches documents in the browser, giving me quick access to the information I need without wasting time **What do you dislike about eesel AI?** I wish it had more integration options with other tools I use, as that would make it even more versatile **What problems is eesel AI solving and how is that benefiting you?** It helps me quickly find and access the right documents without manually searching through multiple tabs or folders, saving me time and keeping my workflow organized. ### 12. Very easy to integrate, many options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eesel AI?** Its easy to integrate the many places where knowledge exists like Notion, Zendesk, Website, Shopify, and its also easy to manage multiple brands! The bot also answers very well most of the time. **What do you dislike about eesel AI?** The support reply time. When we are debugging or have questions its a bit slow to get support because of the timezone difference and maybe they are also a small team. When they reply however they take our matters very seriously which is a huge upside! **What problems is eesel AI solving and how is that benefiting you?** Enabling AI capabilites inside Zendesk ### 13. makes finding information in confluence much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp-Emanuel L. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about eesel AI?** support is really good. Quick answers, trying to find individual solutions to my requirements. **What do you dislike about eesel AI?** A german localization would be great. Besides that, nothing so far. **What problems is eesel AI solving and how is that benefiting you?** finding information in our confluence ### 14. Great Support, Finally we find AI software that suits our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about eesel AI?** Prompting the model Learning From Articles Ease of connecting to Shopify **What do you dislike about eesel AI?** So far not much, this is the best AI support model. **What problems is eesel AI solving and how is that benefiting you?** Co Pilot support for our Zendesk Agents in the future AI live chat ### 15. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Friso v. | Customer service manager and consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about eesel AI?** Eesel ai requires almost no setup, works instantly with good integration possibilities. Responses are good and data is kept save. **What do you dislike about eesel AI?** Nothing at the moment, so far so good... **What problems is eesel AI solving and how is that benefiting you?** Eesel ai is helping solving tickets, and leaving space for our agents to solve the difficult tickets ### 16. Good service, good app **Rating:** 4.5/5.0 stars **Reviewed by:** Raul S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about eesel AI?** You can integrate it with Freshdesk and Shopify. Very good customer support. **What do you dislike about eesel AI?** The price is high. It will be useful to send data to a bot by email. **What problems is eesel AI solving and how is that benefiting you?** We are using it for customer support after sales. ### 17. The most human non-human bot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about eesel AI?** Easy to get started and train the AI on our business to give informed replies to customers and visitors **What do you dislike about eesel AI?** Not enough integrations available and sometimes there is slow response time on their team when help is needed **What problems is eesel AI solving and how is that benefiting you?** Less burden on our customer support team by giving answers quickly to repetitive questions such as "where is my order?" ### 18. Reliable AI Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Aung Pyae O. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about eesel AI?** Very easy to customize to match tone and style of my business. Also, it's intuitive and easy to use even for newbie to AI. **What do you dislike about eesel AI?** There's nothing I dislike about eesel AI so far. **What problems is eesel AI solving and how is that benefiting you?** With eesel, I can easily create a chatbot which is customized to my business that can be used as a customer service. It can save me a lot of time and money also I can focus more on other important things. - [View eesel AI pricing details and edition comparison](https://www.g2.com/products/eesel-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+05%3A54%3A37+-0500&secure%5Bsession_id%5D=462a0afe-6fdf-4a24-ad52-8834e59e6c75&secure%5Btoken%5D=e25186d54e26f0fd35f25e615954238b4245c6069ddb037fc00d198058395d2a&format=llm_user) ## eesel AI Integrations - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## eesel AI Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top eesel AI Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,090 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (10,935 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,335 reviews)