eClinicalWorks RCM Reviews & Product Details

eClinicalWorks RCM Overview

What is eClinicalWorks RCM?

eClinicalWorks Revenue Cycle Management (RCM) Services provides an alternative by allowing our staff of expert billers to handle back-office operations directly through the eClinicalWorks application, securely and accurately. Dashboards provide authorized users with transparency into the process and visibility into your practice’s financial performance in real time.

eClinicalWorks RCM Details
Product Description

eClinicalWorks Revenue Cycle Management (RCM) Services provides an alternative by allowing our staff of expert billers to handle back-office operations directly through the eClinicalWorks application, securely and accurately. Dashboards provide authorized users with transparency into the process and visibility into your practice’s financial performance in real time.


Seller Details
Seller
eClinicalWorks
Company Website
Year Founded
1999
HQ Location
Westborough, MA
Twitter
@eClinicalWorks
22,827 Twitter followers
LinkedIn® Page
www.linkedin.com
3,703 employees on LinkedIn®
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eClinicalWorks RCM Reviews

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Medical Billing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ECW is a very easy to use program for our medical practice. I do the medical billing portion for our office and this software has been the easiest to use in my 15 years of medical billing. Also, ECW customer service is always very quick to get back to our office if we are having an issue. Review collected by and hosted on G2.com.

What do you dislike?

My only dislike is when we wanted to updated the "look" of our statements, it was quite the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our RCM has been great and we have not had any claims issues since we have been with ECW. Claims go out on time and we receive our claims payments quickly! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's an easy to use software to handle our practice Revenue with a minimum work force. Review collected by and hosted on G2.com.

What do you dislike?

They should improve and more work on reporting side and can pull the reports whatever we need. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A comprehensive software which is very easy to use and manage you RCM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a problems to post the adjust and reversals on our payment posting side with old software which we have with eCW. Review collected by and hosted on G2.com.

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Open Discussions in eClinicalWorks RCM
Billing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy use and very fast

best way to get more and ecurate payment for your practice..I recommend it to use every one!! Review collected by and hosted on G2.com.

What do you dislike?

I didn't see that i mention about dislike.

Everything seems good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fast payment process and easy Billing method. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that everything links to each other. It flows from each part of the patient chart. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the ID scanner that syncs to the EMR, it's faulty and sometimes I have to enter the ID multiple times to get a clean copy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are no longer misplacing paper charts or lab results because now they are automatically uploaded. So efficiency! Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was tabbed efficiently. No additional feedback available. Review collected by and hosted on G2.com.

What do you dislike?

The eclinical works system my previous employer had was slow and outdated, however the system and the customer service was great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The reporting system was outdated compared to other systems Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The way they handle appeals saved us a lot of time. They have a 98% first pass success rate due to their rules engines. It frees up the office staff quite a bit for other tasks. Overall, though, it was cheaper to hire a full time biller Review collected by and hosted on G2.com.

What do you dislike?

When we went with this service we thought we would no longer need a biller. We did still need a biller and a staff member to handle questions about bills Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get all the details before purchasing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to collect more revenue in a more timely manner. We did not have to be so particular about every claim we submitted because eCW helped with appeals Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RCM System flow corrections easily applied. Review collected by and hosted on G2.com.

What do you dislike?

Posting and reporting are slow and difficult to locate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Minimal benefit I am not certain eCW is keeping up with Rev Cycle trends. Review collected by and hosted on G2.com.

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IH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy navigation, helps with accuracy and streamlines billing process which is a huge benefit to successful best practices. Review collected by and hosted on G2.com.

What do you dislike?

Still a need for FT biller to vet questions and problem solve on the fly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navigation through the application, benefits are software integration Review collected by and hosted on G2.com.

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Senior gynaecologis
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

eClinicalWorks RCM has best features like;

E.clinical mobile

Regular patient engagement

Billing implementation services

Insurance eligibility verification

Multi-office capabilities

Multi-physician

Patient billing

Patient scheduling

Simple physician scheduling

Easy revenue cycle management

Credible, reliable electronic medical records.

Advanced practice management. Review collected by and hosted on G2.com.

What do you dislike?

No more dislikes, though eClinicalWorks RCM has to improve to an simplified program that is more easier to use and navigate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Looking for the an affordable, time-saving, Effective, and reliable Health records software platform. eClinicalWorks RCM is what your missing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

eClinicalWorks RCM Has generally improved the service delivery in our institution.

Reduced physical workforce.

Electronic records are easy to access and secure.

Patient portal provides real activity updates concerning useful information and data.

Scheduling for physicians is easy and professional.

Medical practitioners can give prescription easy without meeting the patient in person. Review collected by and hosted on G2.com.

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Office Manager
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the customer service is fast almost every time, but they always think they are %200 right !! Review collected by and hosted on G2.com.

What do you dislike?

the lake of major upgrades that make them the best !! were almost everything has to be edited by the user, adding insurance companies for example !! and their payor ids Review collected by and hosted on G2.com.

Recommendations to others considering the product:

generally speaking YES but make sure you get the best deal and the right setup otherwise you fail Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've had several issues with ecw, but mainly because the first setup wasn't correct and they think they are always right and the best, Review collected by and hosted on G2.com.

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Registered Nurse Supervisor
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Useful for Large or small private practices, great navigation and excellent interface for point of care service for healthcare claims. it was easy to access labs as well as refill prescriptions and see past visit all on the same point of care service during patient encounters Review collected by and hosted on G2.com.

What do you dislike?

The only negative I could think of was being able to set reminders for when patients need updates, it is available on the interface but you have to go to a different section and leave what you’ve already been working on Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease of navigation and point of care service for claims Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the eClinicalWorks RCM has a friendly user-interface that is easy to navigate. I also like that it has an easily-accessible option for out-of-office billing; even though this feature is something I've only had to use a handful of times, having it readily available made those rare instances so much easier to deal with. Review collected by and hosted on G2.com.

What do you dislike?

I've been disappointed with eClinicalWorks RCM's customer support; it takes a long time to actually get in contact with a human to help you with any problems that come up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using eClinicalWorks RCM made medical billing straightforward and efficient. I spent less time navigating through it than I have with other EMRs I've used in the past. Review collected by and hosted on G2.com.

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Patient Access Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

User friendly, easy to train, can control which employees have access to certain information Review collected by and hosted on G2.com.

What do you dislike?

I have not had any issues with this program Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy for providers offices to document information and share with the local hospital. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

E clinicals let’s me communicate and input patient information as needed. Great medical software Review collected by and hosted on G2.com.

What do you dislike?

Needs better navigation. Adding editing templates could be simplified Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Na Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Eclinicalworks RCM helps input patient data at ease. It’s simple to do billing and ros in same software Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's user friendliness and navigation to meaningful screens. Does its job by integrating healthcare claims management module with EHR Review collected by and hosted on G2.com.

What do you dislike?

High maintenance and upgrade fees, Costly. Not value for money Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking to implement in short time, go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrating healthcare claims management with EHR which is useful in medical billing Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a great tool for running a business in the medical field Review collected by and hosted on G2.com.

What do you dislike?

Some of the links are in inconvenient locations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navigating patient data is much easier Review collected by and hosted on G2.com.

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