Ease Reviews & Product Details

Ease EHR has been flexible and could be built around our needs and workflow, which has made it very user-friendly. The team at Ease has consistently been kind, responsive, and dedicated to resolving any issues we’ve encountered along the way. Its optional AI features have also helped our clinicians with insurance reviews and appeals. Review collected by and hosted on G2.com.

There is no offline mode. We often serve clients in rural areas where there is little or no internet access. This means we cannot access EASE to view or work in client charts during these visits. Review collected by and hosted on G2.com.

The transition to Ease was made easier by the team of customer service that we worked with. The availability of help is extremely important and the ability to train new staff as they join the team. Serenity is the best and I miss working with her. Review collected by and hosted on G2.com.

Calendar scheduling with group notes for billing related to numerous groups for one group because of insurance coding - I think this has been addressed and fixed but we are not up to speed on it yet. And private-pay billing. Review collected by and hosted on G2.com.

I like the AI features that Ease provides because they allow my team to work out of a single system for admissions, clinical, or billing. The reporting is the best I've experienced, and their ambient documentation handles most of the clinical work for me, which is much more than a simple transcription tool. I also love the HIPAA-compliant check-in feature which my clinicians appreciate, and it offers peace of mind as no PHI is shared in chat GPT. Additionally, the setup process was the simplest implementation I've been through with quick data migration and on-site training. The HIPAA-compliant chat is great for writing prior off letters, enabling us to see more patients, and the reporting gives me a better understanding of my organization while keeping us compliant. Review collected by and hosted on G2.com.

The configuration took some getting use to but the staff was very hands on Review collected by and hosted on G2.com.

The intuitiveness of the platform, the customer service and support staff, including being able to tailor forms and the functions of the platform to our specific needs. Review collected by and hosted on G2.com.

There is nothing that I can think of that would make me dislike Ease. Review collected by and hosted on G2.com.

I like being able to cater it to what we like Review collected by and hosted on G2.com.

The way our group notes are set up. We are unable to have one group that inputs people into their level of care. We have to have a different group for each insurance and level of care which is time consuming. Review collected by and hosted on G2.com.