Consulting Services for Dynamics 365 Customer Service

Smarterp Consulting Private Limited is a technology solutions provider specializing in delivering comprehensive business applications and consulting services. With a focus on quality, knowledge transfer, and process simplification, Smarterp assists organizations from design and implementation to post-implementation support. Their expertise spans various technologies, including Oracle Cloud, PeopleSoft, Business Intelligence, React.js, and Node.js. Key Features and Functionality: - End-to-End Solutions: Offers complete services from initial design and implementation to ongoing support, ensuring seamless integration and operation of business applications. - Diverse Technological Expertise: Proficient in a range of technologies such as Oracle Cloud, PeopleSoft, Business Intelligence, React.js, and Node.js, catering to varied business needs. - Process Simplification: Focuses on streamlining business processes to enhance efficiency and decision-making capabilities. - Quality and Knowledge Transfer: Emphasizes delivering high-quality solutions while ensuring clients gain the necessary knowledge to manage and utilize the systems effectively. Primary Value and Solutions Provided: Smarterp Consulting Private Limited addresses the complexities organizations face in implementing and managing business applications. By offering tailored solutions and expert consulting services, they enable businesses to optimize their operations, improve decision-making processes, and achieve their strategic objectives efficiently. Their commitment to quality and process simplification ensures that clients receive solutions that are both effective and easy to manage.

We are a software-focused IT solutions provider that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

SourceEdge is a global full-cycle software development company with niche expertise and a focus on the latest technologies. Since 2004, we have been helping companies achieve their goals with impactful, industry-specific software solutions.

Strategic Systems Group is a consulting firm focused on providing solutions, expertise, and economic value to small and mid-size companies by leveraging technology to enhance client business processes.

As a service provider with about 440 employees throughout the world, the Sycor Group covers the whole spectrum of information and communications technology.

TechBlocks is an Enterprise AI Operating partner that transforms complex organizations into AI-native software factories without trading speed for risk, stability, or compliance. Consultancies sell decks. Outsourcers sell headcount. TechBlocks engineers the platforms, data foundations, and delivery systems that turn AI into a measurable business operating system at global scale. Who We Are: TechBlocks is an AI-native software engineering and consulting partner for global enterprises, GCCs, ISVs, and PE-backed portfolios that need AI to show up in EBITDA, cost-to-serve, and valuation, not just in pilot reports. - Founded in 2007, operating across North America and Asia with a delivery network of 2,500+ engineers, analysts, designers, and solution experts. - Proven GCC 3.0 operator: built and ran a 300-member GCC and scaled 260+ engineers across three countries for a North American specialty retailer, delivering 4× faster releases, 45% lower engineering cost, and 24% higher online conversions. - Trusted by enterprises and digital platforms across retail, logistics, energy, financial services, healthcare, mining, and high-tech to run mission-critical systems and AI programs. Our DNA: TechBlocks’ DNA is defined by orchestration. We make people, processes, platforms, data, and AI work as one system, not as disconnected parts. - AI-native by design, orchestrated end to end: Intelligence, automation, and agentic workflows are wired through your stack—from data and platforms to GCC pods and business workfloqws—so everything moves in sync, not in silos. - Orchestration over effort: We design operating models where data, engineering, GCCs, and AI engines are coordinated through shared guardrails, telemetry, and KPIs, turning fragmented initiatives into one high-performance execution layer. - Outcome-first, system-level thinking: Speed, cost, experience, resilience, and compliance are managed as a connected system; trade-offs are handled at the architecture and operating model level, not project by project. - Global pods as a single factory: Pod-based GCC and CoE delivery is run like an orchestrated factory with shared patterns, platforms, and metrics, so every team benefits from the same playbook instead of reinventing it. - Built for complex ecosystems: Multi-cloud, multi-geo, multi-system environments are treated as one orchestrated landscape, with clear contracts, data flows, and decision loops. - Hands-on operating partner: We don’t just drop in AI or stand up GCCs; we co-own the orchestration by defining who does what, where AI acts, where humans decide, and how the whole system is governed and evolved over time. Problems We Solve: CIOs, CPOs, GCC leaders, and PE sponsors are stuck between AI ambition and operational reality. TechBlocks focuses on the problems that block Enterprise AI and GCC 3.0 from delivering value: - AI-led business transformation: Turn AI from isolated pilots into the execution layer of your operating model. - Data excellence & governance: Replace fragmented, untrusted data with a governed EDO foundation that makes AI safe, explainable, and compliant. - Simplifying cloud chaos: Modernize and rationalize cloud and application estates without pausing your roadmap. - Faster go-to-market & innovation: Standardize engineering workflows and platform practices so products and features ship faster, with fewer defects and predictable MTTR. - Customer experience gaps: Replace siloed, legacy experiences with unified, data-driven, AI-powered digital journeys. - M&A and globalization: Integrate platforms, data, GCCs, and operating models across markets and acquisitions without disrupting growth. - Operational inefficiencies: Eliminate manual toil in operations, support, and engineering via automation, AI, and AI-native GCC models. The Value We Deliver: TechBlocks measures success in business KPIs, not project outputs. - Faster go-to-market through lean delivery, standardized engineering workflows, and AI-accelerated SDLC. - Lower delivery risk with security, governance, traceability, and observability engineered into architecture and pipelines. - Modern value chains where delivery is measured in cost-to-serve, cycle time, conversion, and margin—not tickets and story points. - Cleaner platforms that reduce operational drag and tech debt over time, instead of quietly compounding it. - Real AI readiness, because data, platforms, and GCC operating models are built to support AI repeatedly and safely at scale. Proof of Impact: TechBlocks delivers repeatable, quantified outcomes in complex, global environments: - 200% faster order processing through a cloud-native freight logistics platform for a global logistics & supply chain leader. - 60% higher conversions across digital channels via a composable commerce stack and headless checkout for a U.S. retailer. - 200% increase in parcel volume per customer with an automation-first logistics platform for a last-mile delivery network. - 450% increase in claim submissions, 27% reduction in user attrition, and 9× program participation by unifying 17 country-level incentive programs into one global, multilingual platform. - For a North American specialty retailer, a GCC 3.0 reset delivered 4× faster releases, 45% lower engineering run-rate, 24% higher online conversion, and a 70M cost reduction over three years. Industry Recognition: - Recognized by Everest Group PEAK Matrix as a top global software engineering partner - CIO Awards Winner for our Enterprise AI-Native Transformation Engine - Microsoft Worldwide Partner IMPACT Awards Winner for transformation through innovation - Microsoft Solutions Partner with Gold and Silver competences for application development, cloud, and collaboration - Certified Google Cloud Partner - 'Great Place to Work' award winner for Canada and India Follow our LinkedIn Page: https://www.linkedin.com/company/techblocks/ Follow our YouTube channel: https://www.youtube.com/channel/UCQYUCf7143rG-JouTtQxQsw

Technology Management Concepts (TMC) is an AI-first, Premier Microsoft Solutions Partner that helps organizations turn the Microsoft cloud into a practical growth engine, not just a software rollout. TMC combines deep Microsoft-stack expertise with a proven, low-disruption delivery approach to design, implement, and continuously optimize integrated solutions across Dynamics 365, Power Platform, Azure, Microsoft 365, and Copilot, aligning people, processes, and technology to drive real operational outcomes. Known for its business-first guidance and long-term partnership mindset, TMC supports clients end-to-end, from roadmap and process mapping to implementation, training, optimization, and ongoing management while also building AI-powered enhancements that extend what Microsoft tools can do in the real world. Recognition: TMC has been recognized by Inc. and the Los Angeles Times as one of the fastest-growing private companies, and by Inc. as one of its Best Workplaces.

Customer Relationship Management (CRM) A customer is a human being and a human being has multiple relationships with you. You want to look at any touch point, look at this human being and understand his or her entire relationship with you. These are what Customer Relationship Management (CRM) is all about. Technosoft Customer Relationship Management (CRM) solution is designed to understand customers fully, to maximize the value of customers and to really strengthen the relationship with customer. It allows you to both detect and react to changes in customer plans more quickly and efficiently than your competitors, giving you an important strategic advantage.

TechStar Consulting Inc. is a provider of innovative technology solutions, specializing in cloud services, application modernization, and workflow automation. With a strong focus on leveraging Microsoft technologies, TechStar empowers businesses to enhance operational efficiency, reduce costs, and drive digital transformation. Key Features and Functionality: - Azure Governance Workshops: TechStar offers comprehensive workshops to help organizations implement effective Azure governance and security controls. These sessions cover disaster recovery options, role-based access control, policy creation, and cost management strategies. - FinOps Services: Through specialized workshops, TechStar guides enterprises in adopting FinOps best practices for multi-cloud spend management. This includes comprehensive visibility, real-time decision-making, predictive forecasting, and strategies to maximize cost savings. - DocQMentor: An AI-powered document management and workflow automation solution designed to eliminate manual tasks in finance, logistics, and HR compliance functions. DocQMentor integrates seamlessly with Microsoft O365, AI, and Power Platform tools, enabling businesses to scan, sort, extract data, analyze, and store documents efficiently. - App Modernization Services: TechStar assists organizations in modernizing legacy applications by leveraging Azure's capabilities. This includes assessment services, migration support, DevOps implementation, and microservices architecture, ensuring applications are secure, compliant, and scalable. Primary Value and Solutions Provided: TechStar Consulting Inc. addresses the challenges businesses face in managing cloud environments, modernizing applications, and automating workflows. By offering tailored workshops, AI-driven solutions, and modernization services, TechStar enables organizations to: - Enhance Operational Efficiency: Automate manual processes and streamline workflows to improve productivity. - Optimize Cloud Expenditure: Implement FinOps best practices to gain visibility and control over cloud spending. - Ensure Security and Compliance: Establish robust governance frameworks to maintain security and regulatory compliance. - Accelerate Digital Transformation: Modernize applications and infrastructure to stay competitive in the digital landscape. Through its comprehensive suite of services and solutions, TechStar Consulting Inc. empowers businesses to navigate the complexities of digital transformation and achieve sustainable growth.

Tectura Infotech Pvt. Ltd. is a prominent IT consulting firm specializing in delivering comprehensive Enterprise Resource Planning and Customer Relationship Management solutions. With over two decades of experience, Tectura has successfully implemented Microsoft Dynamics solutions for more than 6,000 corporate clients across various industries, including life sciences, manufacturing, retail, and professional services. Their team of over 400 certified consultants operates from 11 offices across six countries, providing tailored solutions that address complex business challenges and drive sustainable growth. Key Features and Functionality: - ERP and CRM Solutions: Tectura offers end-to-end implementation and support for Microsoft Dynamics ERP and CRM systems, enhancing operational efficiency and customer engagement. - Industry-Specific Expertise: The company provides specialized solutions for sectors such as life sciences, chemicals, food manufacturing, retail, and discrete manufacturing, ensuring compliance and optimized performance. - Artificial Intelligence and Data Analytics: Tectura integrates AI and data analytics into business processes, offering machine learning, predictive analytics, and intelligent automation to drive innovation and informed decision-making. - Global Delivery Excellence: With a strong international presence, Tectura ensures consistent service quality and adherence to industry standards across all client engagements. Primary Value and Solutions Provided: Tectura Infotech Pvt. Ltd. empowers businesses by streamlining operations, enhancing productivity, and facilitating digital transformation. Their deep domain expertise and partnership with Microsoft enable clients to implement robust ERP and CRM strategies aligned with their business objectives. By leveraging advanced technologies like AI and data analytics, Tectura helps organizations overcome industry-specific challenges, achieve regulatory compliance, and drive sustainable growth. Their commitment to delivering tailored solutions ensures that clients can optimize their value chain and maintain a competitive edge in the market.