--- title: Duck Creek Billing Reviews meta_title: 'Duck Creek Billing Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Duck Creek Billing works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 16 scale: '5' date_modified: '2026-07-12' parent_category: name: Insurance url: https://www.g2.com/categories/insurance --- # Duck Creek Billing Reviews **Vendor:** Duck Creek Technologies **Category:** [Insurance Billing Software](https://www.g2.com/categories/insurance-billing) **Average Rating:** 4.3/5.0 **Total Reviews:** 16 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Duck Creek Billing Let us show you how Duck Creek Billing can enhance customer satisfaction, increase your bottom line, and give you a competitive advantage. ## Duck Creek Billing Reviews ### 1. Duck Creek Billing - Awesome Tool for Billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 05, 2023 **What do you like best about Duck Creek Billing?** Duck Creek Billing is easy to use, and we can quickly introduce different Payment methods, UI is also easy to understand. It makes payment calculation and collection easy. **What do you dislike about Duck Creek Billing?** Nothing to dislike, but it should have more documentation and resources to learn it and modify existing functionalities. **What problems is Duck Creek Billing solving and how is that benefiting you?** It provides a platform where we can add new payment plans. It gives provision to integrate any payment gateway inside it. It is easy to use and easy to understand. ### 2. Duck Creek Billing Features **Rating:** 4.0/5.0 stars **Reviewed by:** Antarjyami D. | Senior Product Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 18, 2022 **What do you like best about Duck Creek Billing?** It has a lot of features to customise the billing process as per the customer need. You can customise the installments, invoicing, add your customized account plans, policy plans. The commission payment works smoothly in billing system. The follow up activities on invoicing, PCN let's you track the account status without any hassle. **What do you dislike about Duck Creek Billing?** Duck Creek Billing is good as long as the data from policy side flows to Billing correctly. If the transactions don't flow to billing, the account has lot of issues to resolve starting with rebalancing each transaction along with payment and premium. You need to be very careful while transferring migration policies. If something is wrong at the beginning, then it affect all future transactions. **What problems is Duck Creek Billing solving and how is that benefiting you?** Easy to use and lot of customisation are available at manuscript level such as modifying follow up activities, invoicing, suspend allocation, installation schedules. You can generate various reports from database to use it for many purposes including reconciliation. It can be used with any other policy platforms also which makes it compatible across insurance industry. ### 3. Duckcreek Billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 05, 2022 **What do you like best about Duck Creek Billing?** Duckcreek billing is a platform which brings you all the related stuff on a single channel. It's robustness and integrity is a key feature to use it. Along with additionally configured customisations it enables you to get the most out of it. **What do you dislike about Duck Creek Billing?** There are a couple of grey areas that are still being worked on by Duck. Exemplary, they're getting rid of any customisations that are handled in a stored procedure but there are still some stored procedure that still will need customisations in order to work as per client needs. Example Commission Statements. **What problems is Duck Creek Billing solving and how is that benefiting you?** Being a developer Duckcreek Billing is helping me indulging in to a new technology, learning it to get the best out of it based on client needs. Our business performance has also increased with our optimised configurations in billing. ### 4. Duck creek billing review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2022 **What do you like best about Duck Creek Billing?** Duckcreek is the best tool to develop insurance products. Billing plays a major role in the whole insurance cycle. Duckcreek provides a quality billing interface which is easy for the user side and also for the developer. It also helps to reduce the complexity of integration between claims, policy, or other third-party systems. **What do you dislike about Duck Creek Billing?** Nothing, Duckcreek is the best tool to develop insurance products. Billing plays a major role in the whole insurance cycle. Duckcreek provides a quality billing interface which is easy for the user side and also for the developer. It also helps to reduce the complexity of integration between claims, policy, or other third-party systems. **What problems is Duck Creek Billing solving and how is that benefiting you?** Duckcreek is the best tool to develop insurance products. Billing plays a major role in the whole insurance cycle. Duckcreek provides a quality billing interface which is easy for the user side and also for the developer. It also helps to reduce the complexity of integration between claims, policy, or other third-party systems. ### 5. Duckcreek Billling **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil p. | Analyst programmer , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 24, 2022 **What do you like best about Duck Creek Billing?** Duckcreek Billling provides an opportunity to develop both practical as well as analytical approach. With this we can take our career to different level. We can learn XSLT, XML .NET, Author, Express Billing implementation, etc. This helps to improve. **What do you dislike about Duck Creek Billing?** There's nothing that I dislike here yet there are certain scopes of improvement as Duckcreek Billling is growing day by day... we need to have more resources through which we can learn. **What problems is Duck Creek Billing solving and how is that benefiting you?** This helps the business to provide integration for the complete suite of Duckcreek like policy billing rater. This integration helps in understanding and delivering the result in the most effective manner which helps an individual to have a complete idea about the business. ### 6. DC Billing has many base features tailored for P&C clients. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2022 **What do you like best about Duck Creek Billing?** 1- Many base features are available that can be used as is without much customization and configuration. Direct bill, agency bill, invoicing based on various business scenarios. 2- the one feature that stands out is how it is configuration driven as opposed to customization. **What do you dislike about Duck Creek Billing?** we have seen few scenarios in the past when during nightly processes we get deadlocks that the platform team is working to mitigate. **What problems is Duck Creek Billing solving and how is that benefiting you?** For P&C customers, certain accounting activities that were manual are now automated. As a result, it helps in month-end closing activities. Also, certain complex manual approval workflows processes are now automated with notifications and tasks that help the users stay up to date on their most important tasks. ### 7. Duck Creek Billing Experience Overview **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 16, 2022 **What do you like best about Duck Creek Billing?** By using Duck creek billing, P&C insurance carriers we get a wide range of payment methods, billing and invoice options based on evolving customer needs. Billing accelerates rate of market and improves efficiency on the go. **What do you dislike about Duck Creek Billing?** The thing which least helpful when it comes to Duck Creek Billing is the latest version or the release that restricts complex operations and payment methods or installment plans. **What problems is Duck Creek Billing solving and how is that benefiting you?** I have worked on several features of billing system, which includes different installment plans to provide billing cycle consistency, automated and manual invoicing schedules and the ability to generate statement and configure different plans. ### 8. Duck Creek Billing Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 15, 2022 **What do you like best about Duck Creek Billing?** Billing provides a comprehensive view of the backend logics. How different requests interact with the server and the database. Configuration is very easy and fast in billing. **What do you dislike about Duck Creek Billing?** The latest version of billing restricts usage of custom logics on stored procedures and Falls which is ultimately going to affect the learning curve and force us to use the older version. **What problems is Duck Creek Billing solving and how is that benefiting you?** Numerous custom implementations, such as agency reconciliation, promise to pay custom pages, the ability to generate multiple statements, custom invoice logic including form changes and pay plan configuration are the areas where I have extensively worked. ### 9. Best product for handling insurance billing process. **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanta M. | AVP, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2022 **What do you like best about Duck Creek Billing?** User friendly, having support for disbursement and commission process. **What do you dislike about Duck Creek Billing?** Check printing with integration with third-party system. Can be flexible enough to support additional check parameters. On-demand support. **What problems is Duck Creek Billing solving and how is that benefiting you?** Automate the insurance billing system. Benefits the customer by moving to an automated process from a manual process. Great inbuilt integration with the policy system. ### 10. Duck creek billing **Rating:** 4.5/5.0 stars **Reviewed by:** MRIGANKA M. | Application Development Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2022 **What do you like best about Duck Creek Billing?** All the facilities which is implementation of late charge, PCN, premium details, invoicing etc. **What do you dislike about Duck Creek Billing?** Some glitches in functionality such as the functioning changes in express 2 and 3. **What problems is Duck Creek Billing solving and how is that benefiting you?** All of the billing techniques such as- invoicing, scheduling, pending cancellation etc ### 11. Highly Recommendable to Peers **Rating:** 5.0/5.0 stars **Reviewed by:** Gunjeet K. | S, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 20, 2022 **What do you like best about Duck Creek Billing?** It is a complete bill management system solution. The best feature I like is commission processing and general ledger capabilities for all lines and bill types in a single solution. **What do you dislike about Duck Creek Billing?** Product is like a black box which makes resolving operational issues difficult without involving the vendor. **What problems is Duck Creek Billing solving and how is that benefiting you?** Involved in all the payment-related activities, following up on every process after the policy is created. Since it is a separate platform to do all these activities it benefits in solving easily. ### 12. configuration from policy administration to billing system **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya k. | Senior Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Duck Creek Billing?** The payment configuration from PAS to billing system **What do you dislike about Duck Creek Billing?** Lot of dependency on PAS and the non renewal document payment initiative **What problems is Duck Creek Billing solving and how is that benefiting you?** Helps in synchronisation of payment module for the user which helps PAS to configure ### 13. Best tool with respect to the payment activities **Rating:** 5.0/5.0 stars **Reviewed by:** GUNJEET K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 27, 2022 **What do you like best about Duck Creek Billing?** Billing allows us to do all the payment related activities. The follow up after the policy is created is all done by billing. So, it is a separate platform and it is easy to handle. **What do you dislike about Duck Creek Billing?** I could not find any drawbacks here which can be disliked. **What problems is Duck Creek Billing solving and how is that benefiting you?** With Duck Creek Billing we are taking care of all the payment transactions done by the customer to agents. ### 14. Review on duckcreek billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 25, 2022 **What do you like best about Duck Creek Billing?** The useability and easy access to main features **What do you dislike about Duck Creek Billing?** Should be more user friendly and better performance **What problems is Duck Creek Billing solving and how is that benefiting you?** Easy to validate all the premiums and dues in each cycle ### 15. Intuitive user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Narendra N. | Lead Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 28, 2022 **What do you like best about Duck Creek Billing?** I like its single account view of all bill accounts in a single, all-lines solution **What do you dislike about Duck Creek Billing?** Not able to expand into new markets with new lines of business using the same core billing capabilities because there is some development involved again. **What problems is Duck Creek Billing solving and how is that benefiting you?** Expedite the Payment Processing for the customers, which results in lowering the administration costs. ### 16. Duck creek Billing is Good component that can be used to configure pay plans. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 01, 2022 **What do you like best about Duck Creek Billing?** Configuration of pay plans and Customization is easy. **What do you dislike about Duck Creek Billing?** Billing UI does not have good look and field and should be made in Express 3.0 **Recommendations to others considering Duck Creek Billing:** Good to be used by Insurance customers. **What problems is Duck Creek Billing solving and how is that benefiting you?** Speed to market with minimal configuration. ## Duck Creek Billing Discussions - [What is Duck Creek Billing used for?](https://www.g2.com/discussions/what-is-duck-creek-billing-used-for) - [View Duck Creek Billing pricing details and edition comparison](https://www.g2.com/products/duck-creek-billing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-15+07%3A55%3A12+-0500&secure%5Bsession_id%5D=905d99dd-7612-40a4-8734-2ff0603032a5&secure%5Btoken%5D=d1530041c7b181158568da7e8d5325479f24af63eb5a44e352cfa899463702b6&format=llm_user) ## Top Duck Creek Billing Alternatives - [ePayPolicy](https://www.g2.com/products/epaypolicy/reviews) - 4.8/5.0 (160 reviews) - [Origami Risk](https://www.g2.com/products/origami-risk-origami-risk/reviews) - 4.5/5.0 (24 reviews) - [Guidewire BillingCenter](https://www.g2.com/products/guidewire-billingcenter/reviews) - 3.9/5.0 (10 reviews)