Discourse Features

Manages user profiles and contact records by allowing members to create and customize profiles with personal information and activity, while automatically uploading and maintaining this data within the company’s contact database.

Notifications that are delivered to users as soon as an event occurs

Helps members find and connect with relevant community members.

Allows members to invite and refer new members to join the community.

Enables the creation of dedicated spaces or groups to organize community content and discussions.

Allows monetization through paid access or subscription-based community tiers with built-in access control.

Enables sharing of images, videos, files, and other media within the community.

Supports hosting and delivering structured learning content directly within the community.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Helps engage members through gamification features such as points, rewards, and engagement metrics.

Provides native tools to create polls and ask questions within the community.

Allows administrators to automate community workflows and actions.

Identifies member behavior trends, popular topics, and sentiment across the community.

Provides tools to measure and analyze member engagement, participation, and activity within the community.

Provides functionality to download community data and reports in multiple formats.

Tracks return on investment from community efforts, including retention, engagement, and revenue impact.

Tracks metrics that provide insight into how a user interacts with any interface or product

Track and document all activities across devices, networks, and other systems

Enables members to participate in discussion threads or activity feeds within the community platform.

Allows hosts to broadcast live video sessions directly to the community without requiring third-party tools.

Allows real-time or asynchronous messaging between members within the platform.

Supports creating, hosting, and managing virtual or in-person community events within the platform.

Allows admins to assign roles and control access to features, content, and moderation tools.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Organize and edit a group of people's policy and members

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Database of members to track personal information of individuals and families

Manage, store and organize emails within the system or via third-party apps

Built-in website builder or integration with third-party site

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage schedules and meetings via an integrated calendar

Allows users to sign in using a single sign-on (SSO) login in.

Allows users to log in using account information for a socia media account.

Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts.

Allows users to subscibe to specific topic areas.

Allows users to bookmark specific questions or answers for reference.

Records a user's viewing and posting history.

Allows posts to be tagged by subject area, team, etc.

Provides a more complex commenting system that allow users to comment on both questions and answers.

Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question.

Allows users to up- or downvote questions and answers.

Integrates with other popular software in a business's stack.

Integrates with other knowledge repositories in the business to help users find answers to their questions

Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content

Tracks key metrics related to content and members

Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Input different types of content and edit text formats, fonts, font sizes, and colors

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Pre-designed layouts that can be customized to match preferences and requirements

Gauge satisfaction and receive information for improvement and success

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur.

Offers AI-based search capabilities

Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business

Search for specific words or phrases within a document or database

Set-up notifications and alerts for web browsers and apps.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Seamlessly integrates with 3rd party websites

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

View and track pertinent metrics to find patterns and gain insights from data

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Manage and support multiple languages

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Leave comments and notes on documents for others to view

Facilitates online authoring and publishing of the content

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized repository to store content and assets

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Assemble applications and processes by dragging over and arranging pre-built components

Application programming interface that allows for integration with other systems/databases

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Active reporting of data and metrics

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

An extended application or connector that enables users to perform additional services with their current set of tools

A way of interacting with a mobile application using items such as windows, icons, and menus

Create and manage digital catalog of products/services with their details, specifications, and price

Receive and/or send email notifications for urgent updates, requests, or other information

Provides a channel for team members to share media files, communicate, and work together

Notifications via mobile devices

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store and organize documents in a centralized system

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Ability to chat online in real time

AI-based platform which conducts a conversation via auditory or textual methods

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

An informational database that allows users to add, delete, or revise content

Edit text as needed

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Alter the layout and content of reports

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Allow users to access multiple services after entering their login credentials once

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Create, design and manage workflows for repetitive tasks

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track and document all activities across devices, networks, and other systems

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Store, manage, and track all electronic documents in a centralized location

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Use AI to generate content in the form of text, images, videos, etc.

Allow users to access multiple services after entering their login credentials once

Reminders sent via email

Application programming interface that allows for integration with other systems/databases

Online forums/groups where users can ask questions, share ideas, best practices, etc.

The creation, development, and sharing of potentially innovative new ideas

Adjust communications based on previous interactions or personal preferences

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Controls/tools to moderate the session

An @mention is a way to tag or notify a specific person about a message/post

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Access software remotely via mobile devices

Find & retrieve relevant data or documents

Import and export data to and from software applications

Leave comments and notes on documents for others to view

Store and organize documents in a centralized system

Add customized logos and colors to align with company branding

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Assemble applications and processes by dragging over and arranging pre-built components

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Pre-designed layouts that can be customized to match preferences and requirements