I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. Review collected by and hosted on G2.com.

Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. Review collected by and hosted on G2.com.

I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. Review collected by and hosted on G2.com.

One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. Review collected by and hosted on G2.com.

Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. Review collected by and hosted on G2.com.

1. More Customization for AI Agents

The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled.

2. Deeper Analytics for Small Teams

Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. Review collected by and hosted on G2.com.

I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. Review collected by and hosted on G2.com.

Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. Review collected by and hosted on G2.com.

The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem. Review collected by and hosted on G2.com.

The text messaging never functioned properly. 1.) This is a new account- default settings 2.) 10tdlc approved business line 3.) Dealt with customer support for over six months, and they were unable to resolve the issue. The problem is that the business cannot text message a client initially. instead, the client must send the first text. Then, the business can reply in the text thread (but not always.) Review collected by and hosted on G2.com.

Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. Review collected by and hosted on G2.com.

need to work on the some existing features to make more effective and reduce the interruption for user . Review collected by and hosted on G2.com.

We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward.

One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. Review collected by and hosted on G2.com.

While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators.

The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements.

That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. Review collected by and hosted on G2.com.

Absolutely nothing, because I can’t get any of my questions answered or resolved. Review collected by and hosted on G2.com.

Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again.

The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. Review collected by and hosted on G2.com.

Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. Review collected by and hosted on G2.com.

I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. Review collected by and hosted on G2.com.

I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. Review collected by and hosted on G2.com.

Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. Review collected by and hosted on G2.com.