--- title: Desk365 Reviews meta_title: 'Desk365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Desk365 works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 32 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk365 Reviews **Vendor:** Desk365 **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.9/5.0 **Total Reviews:** 32 ## About Desk365 Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers. ## Desk365 Pros & Cons **What users like:** - Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations. (9 reviews) - Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity. (7 reviews) - Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs. (6 reviews) - Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams. (6 reviews) - Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication. (5 reviews) - Users praise Desk365 for its **ease of use** , finding setup and customization remarkably straightforward and efficient. (5 reviews) - Features (5 reviews) - Automation (4 reviews) - Flexibility (4 reviews) - Automated Responses (3 reviews) **What users dislike:** - Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks. (2 reviews) - Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management. (2 reviews) - Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges. (1 reviews) - Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs. (1 reviews) - Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency. (1 reviews) - Users find the **interface issues** of Desk365 hinder navigation and usability, suggesting it could be significantly improved. (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Users are frustrated by the **missing features** in Desk365, particularly the absence of prepaid service card tracking. (1 reviews) - Ticketing Issues (1 reviews) - [View Desk365 pricing details and edition comparison](https://www.g2.com/products/desk365/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A44%3A25+-0500&secure%5Bsession_id%5D=358aecd9-6b3d-4d7e-839d-d3d5a171025e&secure%5Btoken%5D=c6bb1c47715cee89025208e877a3ead4e15680c04af9e121f7316a54ed7af84b&format=llm_user) ## Desk365 Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Desk365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Desk365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)