Descartes Fleet Management Reviews & Product Details

The ability to customize the system according to business needs is a great differentiator. Real-time visualization facilitates operational decision-making, while the ability to extract reports for analysis and the existence of customizable dashboards (Analytics) make the use even more efficient. Review collected by and hosted on G2.com.

With each new update of Live or Driver versions, "surprises" arise and problems appear that did not exist in previous versions. Review collected by and hosted on G2.com.

What I like most about the Descartes platform is the number of automations and possibilities that can be developed with integrations, to facilitate the user in getting feedback and making decisions based on data and statistics.

The support team is attentive to the requests we make, and they give us a quick response to resolve the issue. Review collected by and hosted on G2.com.

What needs improvement in my view are the trainings for clients. We had some system and product updates from Descartes, but as a client, I would like to receive training for skill development. When I requested the training, I was informed that I would need to pay for this service. Review collected by and hosted on G2.com.

The intuitive user Interface makes the system navigation easy for our end users which in turn makes rolling the system out to multiple sites/users very simple. The configurability to tailor the system for every level of user from Driver to Managing Director. Also the ability to configure for different operating centres with different goals and strategies. The service centre is always more than accommodating to any requests and turn around any issues in a timely manner, in fact this is one of the standout features of dealing with Descartes. For a business with over 1000 users running on the system daily with some quite complex integrations to other platforms and services, the whole operation is slick and offers huge benefits in time saving and fleet efficiency. The AHA portal is a great tool to bounce ideas off other users and get an understanding of the roadmap for development. Review collected by and hosted on G2.com.

I'd like another organisation level, currently only 2 are offered across the platform. Some more control over our own configuration to bring some of this in house would save time, money and increase adoption across our business. Review collected by and hosted on G2.com.

Easily accessible resources, with customization suitable for my business, support that promptly responds to needs. In addition to the ease of implementation with an end-to-end integrated system and a low rate of information loss. Review collected by and hosted on G2.com.

The need for the Telemetry service to be developed by the responsible supplier. The control of costs en route cannot be measured in the tool. Review collected by and hosted on G2.com.

The constant software updates contribute to the improvement of system usability. Review collected by and hosted on G2.com.

I missed an option for controlling the drivers' unloading costs, as well as noticing the absence of a specific feature to monitor and track No Show cases in clients who were already scheduled. Review collected by and hosted on G2.com.

All the intelligence behind the system and for being very configurable for each type of business need. Review collected by and hosted on G2.com.

The mobile app presents many problems with bugs on a daily basis. Review collected by and hosted on G2.com.

The system offers efficient navigation, allowing you to easily identify the truck's location, all the points it has already passed through, and the route taken on each journey. Additionally, it is also possible to view the initial checklists. Review collected by and hosted on G2.com.

Descartes provides relevant tools for route management and telemetry, but there are still areas to be improved, especially regarding speed, report flexibility, and user experience in the mobile app. Review collected by and hosted on G2.com.

It is inspiring to see how much the online system has provided control and efficiency to operations. The intelligence applied to routing brings impressive clarity — it reduces costs, improves performance, and allows for more assertive decisions in real time. Review collected by and hosted on G2.com.

The product really has nothing to discredit the tool. Review collected by and hosted on G2.com.

The product stands out compared to competitors and offers opportunities for new developments. Review collected by and hosted on G2.com.

In some cases, I notice a certain slowness in problem-solving and in the development of solutions. Review collected by and hosted on G2.com.

Ease of use, and integration. User interface really easy to handle. Review collected by and hosted on G2.com.

There are not many people supporting during implementation, and some of the features that were promised during the sales process turned out no to be as we expected. Review collected by and hosted on G2.com.