--- title: Depict Reviews meta_title: 'Depict Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Depict works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 22 scale: '5' date_modified: '2026-06-24' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Depict Reviews **Vendor:** Depict.ai **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Depict Powering search & merchandising for the world’s best e-commerce stores. - Search & Discovery: Advanced Site Search & Smart Filters. - Revenue Growth: AI-driven Recommendations & Sales Analytics. - Efficiency: Save time on manual merchandising while increasing Revenue Per Session. ## Depict Pros & Cons **What users like:** - Users value the **ease of use and integration** of Depict, highlighting its fast performance for efficient workflows. (1 reviews) - Users praise the **ease of use** of Depict, highlighting its seamless integration and fast performance. (1 reviews) - Users love the **easy integrations** of Depict, enhancing their workflow efficiency and overall satisfaction. (1 reviews) ## Depict Reviews ### 1. Amazing team, amazing software and very understanding **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed A. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Depict?** How easy it is to work with, integrate and use. Also its speed. **What do you dislike about Depict?** Nothing much the best team on the planet and product too! **What problems is Depict solving and how is that benefiting you?** It helps us connect the dots with our customers so its easy for them to find the best products they are looking for. ### 2. User of the Depict through Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Christoffer H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Depict?** Easy to use, implement and understand. High level of support from the Depict team, they always try to help out in the best possible way. The integration has been smooth with strong and helpful features by using the Depict app through Shopify. We use Depict everyday to keep the website updated with newness in an easy and good looking way. **What do you dislike about Depict?** Nothing. As all other apps/products you will find something that could be better, but every time we want something new, to be fixed or work better the Depict team helps out right away. **What problems is Depict solving and how is that benefiting you?** Product search optimation, visual merchandising in an easy and time-optimized way that alows the webshop to always look good and updated. ### 3. A work(life)saving app **Rating:** 4.5/5.0 stars **Reviewed by:** Isabel O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Depict?** The best thing about Depict is how much time you save on merchandising and how easy it is to use. And of course how responsive everyone at Depict is, always looking out for the customer's best interests. **What do you dislike about Depict?** Sometimes the development is a bit fast, sometimes you can't keep up with all the new settings. **What problems is Depict solving and how is that benefiting you?** Depict helps us to merchandise in a simple way, helping us to manage our search and recommendations. ### 4. Great team, super user-friendly and smart tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Karin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Depict?** 1. Super user-friendly and smart tool 2. Time-effective visual merchandising 3. Great support! The team really goes the extra mile to resolve any issues 4. Improved on-site search & quick setup In summary, a super-friendly and committed team that has developed a platform we would recommend to others! **What do you dislike about Depict?** We had some challenges during the integration. In retrospect it would have been smart to evaluate potenial issues before starting the implementation, but the team provided great support to solve all issues! **What problems is Depict solving and how is that benefiting you?** Time saving ### 5. Record fast product development **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin . | Head of Ecom interim, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Depict?** Their service and attention you get as a customer is unheard of! Put in a suggestion and 2h later it was live.. **What do you dislike about Depict?** I can not think of any, might be that their service is still under development. But that means I can be a part of the way forward. **What problems is Depict solving and how is that benefiting you?** Saving us 75% time compared to our last merchandising tool. ### 6. Experienced and dedicated team all the way **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Co-Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Depict?** A team with high customer focus giving excellent customer support, professional , and close to us as a customer and always attentive to our needs **What do you dislike about Depict?** I would like a more visbile A/B ecperience, in a few cases i think recommendations where a bit static **What problems is Depict solving and how is that benefiting you?** Suitable recommendations in a differentiated and growing assortment ### 7. Great collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Depict?** It's been great working with Depict. Good solution for search, filter and merchandising. Also whenever we have questions we get quick answers and solutions. **What do you dislike about Depict?** There is not much to dislike. We have been very happy with Depict. **What problems is Depict solving and how is that benefiting you?** Depict makes it easier for our customers to find what they are looking for. ### 8. Easy to use and time saving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Depict?** - Easy to use - Merchandising is less time consuming with depict - Improved search on site - Quick setup - Good service from depict team - Open for feedback from partners **What do you dislike about Depict?** - Limited functions at the moment (More functions are in the road map) - Some problems with integrtions with our other platforms - Catalog sync little too slow **What problems is Depict solving and how is that benefiting you?** Before depict merchandising and search was manual, so it was time consuming for us. From our feedback they have launched new attribues that also gives us a better overivew of our product catalog. ### 9. Depict AI makes a differens **Rating:** 5.0/5.0 stars **Reviewed by:** Tommie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Depict?** The precision of their AI beats all the competitors solution by far, and i´ve worked with some of the major companies. Secondly their willingness to satisfy their customers need beats all expectations. We work in a complex enviroment an Depict took care of both standard and custom parts of the solution that in the end really proved itself. They also took care of the logic and built it on their end which made it extremely easy for us to implement, and fast. **What do you dislike about Depict?** Almost a year have past since we started the collaboration with Depict and they managed to exceed expectation all the way from implementation to outcome and results. **What problems is Depict solving and how is that benefiting you?** Personalized recomendations for all of our customers, that really nails it. A custome made "out of stock" solution that have proven itself to be very appreciated by our customers and shows clearly in our KPI:s. We replaced the standard search function that came along when we set up our e-commerce platform with Depicts AI search, speed, 100% coverage in search terms and a way better follow up than before **Official Response from Claudie Poirier:** > Hi Tommie, Thank you so much for taking the time to leave us such a great review! We’re happy to hear that the precision of our AI surpassed your expectations and that our team was able to provide personalized solutions quickly. We always aim to deliver exceptional service and results. Your feedback will be passed on to our experts, so we can continue providing excellent results to our customers. Thank you again for your kind words! Very best, Claudie from Depict ### 10. Great results - benefit to the site! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Depict?** We have seen an amazing uplift and benefit while using Depict for our recommendation engine. In every location, we show this we have seen a rise in clicks and sales! Also, the Account Manager has been working side by side with us from the beginning. **What do you dislike about Depict?** I don\t really have any negatives to post here. We started very early with them so I would say the only dislike is that we have had to wait for the features that they have now released. **What problems is Depict solving and how is that benefiting you?** Previously we had only used a manual process to identify products for recommendations. Now this work is taken over by the Depict recommendation engine. This is saving us loads of time and increasing our efficiency **Official Response from Claudie Poirier:** > Hi Scott, Thank you so much for your great review. We’re so happy to hear that Depict has greatly impacted your business, resulting in increased clicks and sales. We’re also pleased to hear that our team has been providing great support! Regarding your feedback on waiting for new features, we appreciate your patience and are constantly working to improve our product and release features that benefit our customers. We’ll pass your feedback on to the rest of our team, as we’re committed to continuing to provide excellent service. Thank you again for your review and for choosing Depict. We look forward to continuing to work with you. All the best, Claudie from Depict ### 11. Big data recommendations for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Depict?** Depicts "black box" helps us curate product recommendations in a way that couldn't have been done otherwise. We have +1500 SKUs and not enough orders to trust the recommendations logic that others provide. We can now rely on a partner that shows great products in the right place at the right time and, as a result, see increased AOV. We've been a part of Depict since early launch, and I can safely say that the personal touch and eager to listen to our requests has not been affected by the growth of the company. We are impressed over all the stars that work at Depict! **What do you dislike about Depict?** There is nothing we dislike about Depict, but as with any good service, you have to pay for it. The service provides great bang for the buck, but as always, you wish everything to be cheaper. :-) **What problems is Depict solving and how is that benefiting you?** More accurate personalizations in terms of product recommendations -> better AOV and focus on products that we prefer to sell. **Official Response from Claudie Poirier:** > Hi Oscar, Fantastic feedback, thank you for taking the time! We’re thrilled to know our Recommendations have helped your team reduce manual efforts and increase AOV, thanks to our powerful AI engine. We also highly appreciate your trust in our team as much as in our product! I have passed on your compliments and comments to the rest of the Depict team. Very best, Claudie from Depict ### 12. Smart and flexible product **Rating:** 4.5/5.0 stars **Reviewed by:** Linda G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Depict?** The possibility of being able to customize the product according to my wishes. Knowledgeable contact with quick solutions. They are very concerned that the product reaches its full potential in the sole purpose for which you need it. **What do you dislike about Depict?** Nothing that I have noticed yet! They have adapted the product to be useful in many different scenarios, and the possibility of being able to control and adapt the product to your own wishes means that problems rarely appear. **What problems is Depict solving and how is that benefiting you?** Product recommendations on our products, these are adapted to our own wishes which may be specific to our industry. Appreciate the ability to customize the recommendations to my own preferences based on where the recommendation is. We also use modules that show products from specific categories as well as products tailored to the customer. **Official Response from Claudie Poirier:** > Hi Linda, Thank you so much for your excellent review! We’re very pleased to hear that you’re benefiting from our product's customization capabilities and that our team is providing quick solutions to your needs. It is great to hear that you haven’t noticed any problems with our product and that our team has been able to adapt it to suit your preferences. We’ll pass the message on to our experts so that we can continue providing this level of excellent service! Very best, Claudie from Depict ### 13. Great search and recommendation tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Erika S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Depict?** Simple and flexible search function that does not require manual work and maintenance. Relevant product recommendations and search results that drive conversion at a high level. **What do you dislike about Depict?** I miss an overall dashboard of the search data, but I know this is in progress. The customer portal could contain more information, but I am sure this will develop shortly. **What problems is Depict solving and how is that benefiting you?** Depict provides us with a search tool that needs no work from us as users, saving a lot of time and effort for our in-house team. Customers find what they are looking for more efficiently and in many cases, convert based on the result. They also get a more personal shopping experience through relevant product recommendations. **Official Response from Claudie Poirier:** > Hi Erika, Thank you for your fantastic review. We’re so glad to hear that our simple and flexible search and product recommendations have driven high levels of conversion for your business! We appreciate your feedback regarding the need for an overall dashboard of the search data and more information on the customer portal. We are always working on improving our product and will pass your message on to our product team so that we can continue meeting our customer’s needs. It's great to hear that Depict has been able to solve your search tool needs and save time and effort for your in-house team. Thank you again for choosing Depict and for your valuable feedback. Best wishes, Claudie from Depict ### 14. Great provider for product recommendations **Rating:** 4.0/5.0 stars **Reviewed by:** Lovisa S. | E-commerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Depict?** Our product recommendations show relevant content for our visitors, and the AI is performing as expected. The platform is easy to use, and analytics are easy to follow. Also, a big plus for the great support! Whenever an issue occurs, or we have a new request, it is handled quickly by the support. **What do you dislike about Depict?** Not possible to create A/B tests. That would be very beneficial to test different logics for the recommendations. Not possible yet to create new recommendations or tweak the rules/logics without help from support team. **What problems is Depict solving and how is that benefiting you?** Depict helps us to provide our customers with relevant recommendations to complete their purchases. This generates higher AOV and more pieces per order. It's also giving our customers a better experience by helping them navigate to products that can complete a look. **Official Response from Claudie Poirier:** > Hi Lovisa, Thank you for taking the time to review us, we really appreciate it! It is great to know you are enjoying using Depict thanks to its ease of use and high performance. We are pleased that our personalized recommendations have helped you generate a higher AOV per order. We will handle your feedback with care and forward it to our experts, which take great pride in providing the best possible product to our customers. All the best, Claudie from Depict ### 15. Amazing services & team! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Depict?** I have worked with Depict from the beginning, and their recommendation services have been exceptional since day 1. Even though we are in different time zones, they have always been highly responsive and helpful with a sense of urgency. Amazing services, thank you for everything! **What do you dislike about Depict?** N/A There is not anything that I dislike. We are looking for recommendations in emails though! **What problems is Depict solving and how is that benefiting you?** Encouraging customers to convert more. **Official Response from Claudie Poirier:** > Hi Rebecca, Thank you so much for sharing your positive experience with us! It's great to hear that our recommendation services have been exceptional and that our team has been highly responsive and helpful. We’ll be sure to pass your feedback on to the rest of our team and continue to provide an exceptional experience for our customers. Very best, Claudie from Depict ### 16. Great partner & provider of product recommendations. **Rating:** 5.0/5.0 stars **Reviewed by:** Cajsa V. | Online Merchandiser, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Depict?** Depict consits of an incredible combination of skilled technical know-how and youthful enthusiasm. Depict listens to what we as customers want and need, and through their drive and skill, they develop their product so that it is adapted to our wishes and functionalities to the greatest extent. **What do you dislike about Depict?** In general, we don't have any dislikes with Depict. We've seen some improvement potential with e.g. the customer portal, but Depict is a company in constant development and the portal has been getting better for customer use. **What problems is Depict solving and how is that benefiting you?** Depict helps us to provide our customers with a better shopping experience through personalized suggestions and relevant recommendations. **Official Response from Claudie Poirier:** > Hi Cajsa, Thank you so much for your incredible review. We are thrilled to hear our technical expertise and dedication to our customers are highly appreciated, and delighted to see that our powerful engine has been beneficial in enhancing your customers' shopping experience. We also appreciate your feedback about our portal. Continuous improvements are integral to our goals, and your input helps us in enhancing our user experience furthermore. Your feedback will be forwarded to our product team, as we are committed to keeping providing exceptional service and products for our customers. Best regards, Claudie from Depict ### 17. One of the best out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Magnus J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Depict?** Extremely easy to work with! From idea to implementation is very fast! Its not a big IT project which is highly appriciated. **What do you dislike about Depict?** Honestly havent found anything bad about the solution so far. We have found areas to improve and the Depict team made adjustments. probably only thing that is lacking is a realy good backend for followups. **What problems is Depict solving and how is that benefiting you?** We are selling over 25.000 SKU´s, before it was impossible to have a great up sell, cross sell etc, this is today solved in the best way possible, Together with the AI learning and showing **Official Response from Claudie Poirier:** > Hi Magnus, It is great to hear, thank you for your positive review! Delighted to know it has been simple and fast to integrate with us, and that our powerful AI engine has enabled you to upsell and cross-sell best. We're also pleased our team and product have been easy to work with! Your feedback will be handled with care and forwarded to the rest of the team, as we're committed to providing the best-in-class service continuously to all of our customers. Very best, Claudie from Depict ### 18. E-Commerce Manager Nordic Spectra **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth K. | E-Commerce & Client Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Depict?** They understand our business case and the onboarding project was smooth and quick. Great and fast customer support when needed. Would highly recommend their services. **What do you dislike about Depict?** In the beginning the Dashboard features was very limited, but this has gotten a lot better. **What problems is Depict solving and how is that benefiting you?** They helped us present the most relevant products to the specific visitor at the right place and time. They have now more features than we used, so do not hesitate to reach out them. **Official Response from Claudie Poirier:** > Hi Kenneth, We are truly grateful for your positive review. We're happy to hear that our team of experts contributed greatly to having a smooth and quick onboarding process. Thank you for your valuable feedback on the Dashboard features. We are constantly working towards improving our offerings and are glad that our recent updates have enhanced your experience. Warm regards, Claudie from Depict ### 19. Great tool for increasing the order value **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Depict?** Depict helps us to increase the AOV with their AI based product recommendation. They are always very helpful and listen to their customers thoughts and requirements. Would definitely recommend to all brands out there. **What do you dislike about Depict?** The platform can be way better but I know they are developing it to their customer's requirements. **What problems is Depict solving and how is that benefiting you?** Depict is handling our product recommendations to make our site more personalized. Before, we made all product recommendations manually in the e-commerce platform. **Official Response from Claudie Poirier:** > Hi Alexander, Thank you for your fantastic review. It's great to hear that our AI-based product recommendations have been helpful in increasing your average order value and have enabled you to streamline your processes significantly. We appreciate your feedback regarding our portal, as we do indeed take great pride in continuously offering the best possible product, tailored to our customers' needs. Warmest regards, Claudie from Depict ### 20. Great partnership & great outcome! **Rating:** 4.5/5.0 stars **Reviewed by:** Sofie A. | E-commerce Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Depict?** The best about Depict is their approach to always be curious and hunger for improvements and listening in customers perspective to understand our needs and goals for further development! **What do you dislike about Depict?** I would prefer a bit more wider range of product-handling functions, but this is also something that's on the map for improvements! **What problems is Depict solving and how is that benefiting you?** Makes it easier for the visitor to find the right product she is looking for by showing other similar styles **Official Response from Claudie Poirier:** > Hi Sofie, Thank you for your positive review! We are happy to know our dedication to understanding our customers' perspectives, needs, and goals is so appreciated. We highly value your feedback regarding the range of product-handling functions, we're definitely looking forward to sharing the new features and improvements we're actively working on with all our customers very soon. All the best, Claudie from Depict ### 21. Great team, easy and efficient product recommendation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Per S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Depict?** Awesome team and a great product recommendation platform that really simplifies for our customers, and contributes to a higher conversion rate. **What do you dislike about Depict?** We've been using Depict for about 1.5 years now and so far nothing to dislike. **What problems is Depict solving and how is that benefiting you?** Depict help us make more accurate product recommendations and a personalized journey of our customers. The objective is of course to be more relavant and increase sales/conversion rate. **Official Response from Claudie Poirier:** > Hi Per, Thank you for your fantastic review! We're pleased to hear that our product recommendations contribute to a delightful experience for your customers, as well as a higher conversion rate. We’re also thrilled to know that you've been satisfied with Depict for the past 1.5 years, our team is committed to continuing to deliver exceptional service and value to all our customers. Best wishes, Claudie from Depict ### 22. Good partnership with good results **Rating:** 5.0/5.0 stars **Reviewed by:** Kajsa H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Depict?** The solution-oriented approach, the hunger for improvments. **What do you dislike about Depict?** The quite narrow field of use . Had prefered a more full cover service with more functions for product-handling on site. This is on its way thou. **What problems is Depict solving and how is that benefiting you?** Makes it easier for the visitor to find the right product/the product she's looking for = improved conversion rate. **Official Response from Claudie Poirier:** > Hi Kajsa, Thank you for your great review! We’re happy to hear that Depict has made it easier for your visitors to find the right products they're looking for, resulting in an improved conversion rate. We value your feedback regarding the current scope of our portal, we're pleased to share that we're actively working on expanding these features furthermore. Your feedback will be handled with care and forwarded to the rest of our team, as we take great pride in providing the best product to our customers. Best regards, Claudie from Depict - [View Depict pricing details and edition comparison](https://www.g2.com/products/depict/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-25+19%3A33%3A58+-0500&secure%5Bsession_id%5D=0a2736f1-2675-43b8-a150-29990e7b743c&secure%5Btoken%5D=2080dd1c550d08b97edfb863410ca2adbfa56d7de712ec8bf667664dcc068318&format=llm_user) ## Depict Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Templates** - Library - Customization - Optimization **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Multichannel** - Web - Email - Mobile **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Depict Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (761 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,165 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,443 reviews)