Cylindo Reviews & Product Details

The team was attentive during onboarding. Review collected by and hosted on G2.com.

Premium Pricing. Disappointing Results.

As CEO of Riverside Furniture, I had high expectations when we partnered with Cylindo. We were looking for realistic, high-quality product imagery, a faster path to market, and a partner who could help make our process more efficient. Unfortunately, that's not how things played out.

Our first term had its growing pains, but overall, it was a fairly positive experience. Things changed as we continued the relationship. Our team spent far too much time reviewing images, requesting revisions, and working to get the level of realism we expected. Instead of saving time and resources, the process often created more work for our team.

Cylindo is an expensive service, and we were willing to make that investment if the results justified it. In the end, they didn't. We weren't seeing the image quality or improvements in time to market we had been promised, and we made the decision to stop using Cylindo for new projects.

We also had a frustrating experience during our renewal. We were told that a certain number of product models would be included in our updated agreement. When additional invoices started coming through for those models, we were told there had been a misunderstanding with an employee who was no longer with the company. That's a difficult explanation to accept as a customer. We made our decision based on what was communicated to us, and we expected Cylindo to stand behind it.

We shared our concerns directly with Cylindo and made an effort to find a reasonable way forward. Unfortunately, those conversations did little to change our experience or restore our confidence in the partnership.

My advice to any company considering Cylindo is to test the technology thoroughly with your own products, understand how much time your team will need to invest in the process, and make absolutely certain that everything promised during the sales and renewal discussions is documented in your agreement.

We were willing to pay a premium price for a premium service. What we got was a lot of additional work, disappointing results, and a partnership that ultimately failed to deliver the value we expected.

Based on our experience, I would not recommend Cylindo.

Fred Henjes

CEO, Riverside Furniture Corporation Review collected by and hosted on G2.com.

Cylindo builds the most realistic product renderings I've seen. We use Cylindo to showcase all of the furniture on our e-commerce website. In addition to the realistic rendering, they provide a 360-degree view of each product so the shopper can see the product from all angles. Review collected by and hosted on G2.com.

We value the efficiencies Cylindo provides to help showcase our products online. We have thousands of products in the Cylindo platform and would really like to have self-service capabilities to manage the product attributes within the admin of the platform rather than submitting tickets to Cylindo to make changes or updates to data and attributes. Review collected by and hosted on G2.com.

They are always willing to work with you to get the product exactly how you'd like it. They will allow as many iterations as it takes to get everything right and up to your standards. The Team is very friendly and great to work with. The Platform is very User-Friendly and Intuitive. It took me only a couple of days to get comfortable using it. Their Products flow directly to our website, seamlessly. Review collected by and hosted on G2.com.

I can't really think of anything, which is a good sign! Review collected by and hosted on G2.com.

Moving our imagery to 3D models and digital room scenes was daunting but our experience with Cylindo has been a positive one. The Cylindo Teams worked closely with us as we navigated this new landscape – with constant training and guidance along the way! Cylindo Studio has been especially valuable to us, as we can now pivot with more customization and agility, increasing our speed to market and providing our customers with an enhanced visual experience. Review collected by and hosted on G2.com.

When we first onboarded, we were not prepared for the change in how we communicate with 3D designers vs. standard photography. Ultimately, Cylindo was able to help us through this, but it took us a bit to get there so we provide all of the needed documentation on the first pass. Review collected by and hosted on G2.com.

It creates a realistic, high-quality model of the furniture. The models render materials to show true colors and textures. Our customers can then see the furniture model from all sides, in AR in their space and also in a 3D space planner. We have used it alongside our in-house photography with tremendous results. The project management, production and support teams are top-notch. They are responsive, helpful, and supportive. They work hard in a cooperative manner to complete projects on time. Cylindo continues to advance and enhance the tool and product. Review collected by and hosted on G2.com.

The tool and service are outstanding; it is difficult to find flaws or dislikes. Review collected by and hosted on G2.com.

I love that I can take it on my work phone phone. With other platforms, I use mainly on tablets but I love the way that Cylindo is presented on the phone compared to other platforms. Review collected by and hosted on G2.com.

I am not a fan of the fabric texture as we know fabrics have different textures. Just by looking at something you can tell the way it feels or have an idea, this is not easy to tell with Cylindo. Review collected by and hosted on G2.com.

Customers can visualize the products in 360 degrees. A rich immersive experience to view the product in all directions. Both the quality of the renders and the functionality of the tool are excellent. The tool is fast as well to render the product. Review collected by and hosted on G2.com.

It can be difficult to opt out from Cylindo after you have signed up, but the product is great so it doesn't matter too much. Sometimes, the cost of your project can be a problem. Review collected by and hosted on G2.com.

It is a great application to visualize 3D products, a great team of experts is behind this application, so it guarantees that the quality is there, everything looked amazing. Review collected by and hosted on G2.com.

So far I don't have any complaints on the product, it has been working properly and exceeding my own expectations. I will keep using it for a while and hope this stays the same. Review collected by and hosted on G2.com.

Working with Cylindo allows our company to reduce studio-shot product photography backlog as well as create a more engaging experience for our retailers and end consumers online. It's impossible to photograph our product with all covers and configurations and Cylindo allows us to showcase in a photo-realistic way what a product could look like before it's ever produced. This helps immensely in the decision making process. In addition, there are so many additional use cases for the Cylindo-produced 3D models - from AR to lifestyle photography, silo photography, spec sheets, ads, etc etc. A highly valuable product overall! Review collected by and hosted on G2.com.

When you have a highly configurable product, the licensing model is somewhat cost-prohibitive. When you plan or prioritize for this type of investment, and use a 80/20 approach, anything is possible. Also the speed at which models are produced could be improved but this is always being worked on and tweaked. Finally, if we want to use our models in videos or other scenarios, the files we are able to download are not final. Covers and finishes need to be reapplied as Cylindo will not provide final MAX files. This is usually fine when looking to create a single lifestyle image, but when looking to create an animated video for example showing the breath of a product line, this process becomes much more complex and expensive. Review collected by and hosted on G2.com.

One of pros is the quality and efficiency of the 360 degree viewer is amazing. Adding the fabric effect on top of that is a definite plus. This is a great tool for times like the COVID where people want to shop for everything online. Review collected by and hosted on G2.com.

Except for the cost being a little on the higher side, I haven't seen any other disadvantages in this tool. Infact I feel like it is setting a new state-of-the-art standard for other products in the market Review collected by and hosted on G2.com.