Name: Cygnus Systems Inc. IT Solutions
Rating: 4.4 (60 reviews)

PL

Verified User in Legal Services

Mid-Market (51-1000 emp.)

1/26/2022

"Attorney"

2.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

VPN connection issues; faulty monitors, HDMI cable; printer connection Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

It's helpful that someone is onsite. Quick response times Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Connection to VPN fails regularly; multiple attempts at fixing issues - SOME employees are not invested in fully resolving issues Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Ability to continue working effectively whether in office or remotely, but problems persist Review collected by and hosted on G2.com.

GI

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/19/2022

"Quick responses, minimal effort"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus has helped with many issues. To call and always get someone to help is great. They always make it as simple as possible on my end as they fix the problem. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

ease of use, always available for assistance Review collected by and hosted on G2.com.

GD

Verified User in Design

Small-Business (50 or fewer emp.)

1/21/2022

"very helpful Customer service"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

The task of moving to the new building, Cygnus did an excellent job. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

their Customer service always available to help Review collected by and hosted on G2.com.

GW

Verified User in Warehousing

Small-Business (50 or fewer emp.)

1/19/2022

"Great customer support"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I had issues logging into my apps and opening them. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The customer service and the urgency he had to solve my problem Review collected by and hosted on G2.com.

PI

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/20/2022

"good customer service"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

getting my system going when I started working remotely Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

That when you call them, they can connect you to someone right away. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I am happy with their service. They have good service Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

Cygnus is a great company to work with Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Computer and phone issues. Review collected by and hosted on G2.com.

GA

Verified User in Alternative Medicine

Mid-Market (51-1000 emp.)

1/20/2022

"Most encounters is as if the person I'm speaking with from Cygnus is learning while on job"

0/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

computer screen freezing, website not populated, Visual/Hubspot system errors Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The people are usually friendly but job performance is another matter Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

edit

I appreciate you letting us know. I'd like to work to correct the issues you are having. Can you reach out to me at scottk@CygnusSystems.com so I get someone to help you?

PL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/20/2022

"HR Manager"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

365 Migration Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Excellent customer service, and they are knowledgeable and quick to fix issues. Review collected by and hosted on G2.com.

GD

Verified User in Defense & Space

Small-Business (50 or fewer emp.)

1/21/2022

"Very quick and helpful"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Login Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Very quick, usually always answer and can help right away Review collected by and hosted on G2.com.

GL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/19/2022

"Stays with you until issue resolved"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Finding archived files Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Cygnus was responsive in a timely way ... Review collected by and hosted on G2.com.

GM

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

1/20/2022

"Mopec - Cygnus Review"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Fixing Outlook issues. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They are very prompt, courteous and helpful. Review collected by and hosted on G2.com.

Cygnus Systems Inc. IT Solutions Reviews & Provider Details

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