Cygnus Systems Inc. IT Solutions Reviews & Provider Details

Name: Cygnus Systems Inc. IT Solutions
Rating: 4.4 (60 reviews)

Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.

Seller

Cygnus Systems

Discussions

Cygnus Systems Inc. IT Solutions Community

Languages Supported

English

Overview by

Scott Kube (Keeping IT Real)

Pricing

Pricing provided by Cygnus Systems Inc. IT....

Complete Care Managed IT Support

100 Users Per Month

Technology as a Service

100 per device Per Month

View More Pricing Information

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User Insights

Average based on 60 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Allie B.

Manager

Small-Business (50 or fewer emp.)

1/19/2022

"Cygnus Review"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

My team's networking issues with their laptops while working remote in other states Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The friendly customer service from the team Review collected by and hosted on G2.com.

Verified User in Defense & Space

Small-Business (50 or fewer emp.)

1/21/2022

"Cygnus has been helpful in my experience."

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They are quick to respond regarding whatever IT issues I face. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

How easy they are to reach. I've spoken to them over the phone as well as using a chat feature. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Some issues take a bit longer to solve but that's not really their fault. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

The most common problem I have had them help me with was using the VPN and resetting my password. These seem to be common issues so they were fast to fix them. Review collected by and hosted on G2.com.

Verified User in Investment Management

Small-Business (50 or fewer emp.)

2/10/2022

"it Support"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Computer slowness / freezing. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Cygnus Systems response time is very fast. Their technicians are knowledgeable and able to resolve issues upon initial request. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have no complaints on the service or level or service we receive. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I am currently resolving general slowness on my laptop. The benefits I have realized are that the technicians have the knowledge to suggest multiple diagnostics and resolutions for fixing issues. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

1/21/2022

"It has been a good experience so far."

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I was having issues logging into my computer, Cygnus was able to get me back into my computer promptly. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Whenever I have had to call and get an issue fixed, they would do their best to fix it. If there was an issue Cygnus could not fix immediately, they would get back in a timely manner. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

1/24/2022

"Wonderful and timely service."

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Troubleshooting login/connection issues when working remotely. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Everyone is very friendly and provides service in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

There is nothing that I dislike and nothing is missing from their services. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

I highly recommend considering using Cygnus for your IT needs. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

There help resolve any IT issues that I have and are also able to pull documents from our archive that I do not have access to should I need them. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

1/20/2022

"Only had to reach out once. Resolved tech issue quickly"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

We were installing Splashtop. There was delay in configuring at-home computer and was resolved the following day. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Received confirmation/ticket number for my problem. Reassures that my case is being handled Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Email communication is not as fast. Lack of equilibrium between service of resolving tech issue and email communication Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

N/A Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Only 1 issue which was Splashtop problem from home. Emailed to resolve problem. Follow up email was delayed, but issue was resolved. Review collected by and hosted on G2.com.

Verified User in Law Practice

Mid-Market (51-1000 emp.)

1/19/2022

"Helpful but sometimes slow to respond"

2.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Usually connecting my computer to other devices and helping speed up some of the applications on my computer Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They can take over my computer and fix it when we get in contact Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

It sometimes takes time for them to call me back Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

They don't physically have to be in the office which is very nice but also are here a couple days if we need them in person Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

edit

As a fully managed IT support client, you can let us know if it's an emergency. We have several ticket classifications. Perhaps one or more of your tickets were categorized incorrectly. I'd be happy to look at the tickets you submitted. Feel free to email me at scottk@CygnusSystems.com. Thanks.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/19/2022

"Fast at resolving an issue"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I was not able to get into our network Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

it is nice to have someone to help 24 hours a day Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have not yet had any issues. And everything is working correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

They offer 24-hour service Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

We were having a lot of downtime with our emails, so they changed up our email to Microsoft 365, and after that has been completed, we have not had any issues. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

1/26/2022

"Response is really good"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

IT help with work-related in transferring all information to my new computer. Also, when the system in the office is down. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I like their response time and how they take care of the situation in a standard processing time. Review collected by and hosted on G2.com.

Verified User in Defense & Space

Small-Business (50 or fewer emp.)

1/19/2022

"Competent IT Solution"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Email issues, Computer issues, server issues Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Helpful staff that does not talk down to customers when describing issues. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have had no issues with the service from Cygnus to date. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Cygnus has helped to solve connection issues when working from home. This benefits me from not having to drive into the office to complete the task I was working on. Review collected by and hosted on G2.com.