Cygnus Systems Inc. IT Solutions Reviews & Provider Details

Name: Cygnus Systems Inc. IT Solutions
Rating: 4.4 (60 reviews)

Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.

Seller

Cygnus Systems

Discussions

Cygnus Systems Inc. IT Solutions Community

Languages Supported

English

Overview by

Scott Kube (Keeping IT Real)

Pricing

Pricing provided by Cygnus Systems Inc. IT....

Complete Care Managed IT Support

100 Users Per Month

Technology as a Service

100 per device Per Month

View More Pricing Information

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User Insights

Average based on 60 real user reviews.

G2 reviews are authentic and verified.

Here's how.

James A.

Mid-Market (51-1000 emp.)

1/19/2022

"great service, reps pleasant are easy to work with"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Email issues on multiple occasions Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The 24-hour service, I work the night shift, and I've called late several times, and they respond within 15 minutes. Awesome service Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

nothing at this time, They have fixed all my issues upon my request Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

All my issues were related to email problems, and they have corrected them. They are very knowledgeable and are easy to work with Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

1/20/2022

"IMPACT Management Services"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Helped me reset my computer password in a timely and effective matter. Was friendly and told me everything he was doing to fix the problem. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They are always attentive, friendly, and responsive when my other coworkers have an IT issue. They let you know of everything they're doing to fix the issue and do everything they can to fix the problem. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

No complaints so far. We haven't had the services for that long. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

No problems. Much better IT company than our previous and everybody seems to like them/have a positive outlook on the services offered so far. Review collected by and hosted on G2.com.

Don F.

Mid-Market (51-1000 emp.)

1/20/2022

"Great support however sometimes they do not respond as quickly as needed."

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Complete IT support. Including upgrades, troubleshooting, and managing accounts Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Their ticket system. It works good for what we need. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Sometimes their response time is not as fast as I would like. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

More people to be in person. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

We all can reach out to them independently with our issues. We do not have to go through 1 person or source. Review collected by and hosted on G2.com.

Ashley B.

Legal Assistant

Mid-Market (51-1000 emp.)

1/19/2022

"Cygnus gets back quickly and is very helpful"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Many issues, including e-mail issues, Zoom issues, and remote issues Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They are friendly and quick in helping resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have not had any issues or experienced anything that I dislike. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I have had issues with e-mails not sending, as well as issues with my remote setup that they were able to help me with right away. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/20/2022

"They are helpful and answer quickly. They have solved any issues we have."

3.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They helped convert the system to new and updated info. They were able to put all the files and information on the new system. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

That we are able to send them a ticket with any problems and that they answer quickly and are able to remote in to fix the issues themselves. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I wish that they were in the office more often to help with issues when they first come up. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

We had issues with everything loading so and not responding and they were able to change that to work better. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

1/20/2022

"A great team to work with!"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I've had many interactions with the Cygnus team and every time they were very prompt, professional and always had a solution for any issue I have ran into. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

How persistent they are when helping with an issue. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

No complaints, every interaction I had with them was great. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

You will be able to rest easy knowing they are not only protecting your information but they are there very quickly to support any issues as well. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

New computer set up, hard drive issues and the set-up support of multiple applications. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/19/2022

"very nice and helpful people"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They transferred all of our computers to a docking station and we use laptops instead of towers. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I like the ticket system. Its easy to make tickets regarding problems and they are pretty fast at getting back with us. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

They arent in our office much but they are still very helpful when not in office. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

We had alot of issues with our computers being slow and they are now running alot faster and we are able to get more of our work done. Review collected by and hosted on G2.com.

Jeanne H.

Project Manager

Small-Business (50 or fewer emp.)

1/28/2022

"Very Helpful"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus has helped me many times with issues while I am working remotely from home Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Easy to contact and always gets me on my way Review collected by and hosted on G2.com.

celeste s.

residential account manager

Small-Business (50 or fewer emp.)

1/19/2022

"Always responsive"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Phone issue Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

24/7 service and always willing to look into the problem and find a solution. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/19/2022

"Cygnus Systems Inc. provides a quick response and solution to issues"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I could not connect to our cloud session, and even though it was early in the morning, they answered the phone and resolved the issue in just a few minutes. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They are quick to respond when there are issues. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Everything works well, and I have no concerns with their service Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

At the time, they were assisting with connection to our remote session. Their quick response and be available early in the morning kept me on track with my workload Review collected by and hosted on G2.com.