Cygnus Systems Inc. IT Solutions Reviews & Provider Details

Name: Cygnus Systems Inc. IT Solutions
Rating: 4.4 (60 reviews)

Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.

Seller

Cygnus Systems

Discussions

Cygnus Systems Inc. IT Solutions Community

Languages Supported

English

Overview by

Scott Kube (Keeping IT Real)

Pricing

Pricing provided by Cygnus Systems Inc. IT....

Complete Care Managed IT Support

100 Users Per Month

Technology as a Service

100 per device Per Month

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User Insights

Average based on 60 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

1/20/2022

"Fast and efficient"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Password reset issue - company mandated password reset didn't 'cascade' to all systems. I changed my password when prompted by the system as I had in the past. After a week I was having issues with certain systems and the new password I'd created wasn't being accepted. So I called the helpdesk for support and Kevin was able to quickly diagnose the issue and get my new password accepted. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Fast, easy and friendly. I was up and running in a few minutes. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Nothing on the Cygnus end. I think we reset our passwords too often but that's not your fault. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Compared to our previous solutions provider there just seems to be less overall issues and resolutions are much quicker. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks for your review. I'm glad to hear that IT support has improved so much since switching to Cygnus.

Emily D.

Regional Recruiter

Mid-Market (51-1000 emp.)

1/19/2022

"Always helpful and always resolve all my issues"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They helped me set up log information for the computer Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

How quick they are to resolve my issues. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have zero issues with Cygnus, they are always prompt and helpful with anything I have issues with Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

To others I would say they are prompt and they know how to solve everything Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Trying to log in to specific websites if I had issues or software updates that made were taking long. I have realized they helped with everything I can think of. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Emily. Good to hear how pleased you are with our service.

Amy M.

Client Liaison Specialist

Small-Business (50 or fewer emp.)

1/25/2022

"RDS' Review - A Majors"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

A company-wide switch over to Cygnus Systems after our internal IT operator left the company. They took over ALL of our systems. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

While it has been a struggle getting everything working smoothly, I appreciate the constant contact that Cygnus keeps with its customers. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Not having someone "in-house" is an adjustment however, as previously stated, Cygnus' communication methods are efficient. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

Cygnus? Certainly! Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

There were the normal hiccups during any transition and it appears the issues are slowly being resolved. Review collected by and hosted on G2.com.

Wendy K.

Database Integrity Mgr.

Small-Business (50 or fewer emp.)

1/19/2022

"All techs that I have dealt with are very patient and knowledgeable."

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They upgraded my system from Windows 7 to Windows ahead of schedule because of the problems that I was having. They also helped me to be able to use OWA since we weren't on Office 365 yet. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Their patience with questions that may make sense to most but being able to understand why things are happening the way they are. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Wendy, for acknowledging how patient and knowledgeable the support team has been for you.

Kathryn D.

Inside Sales Representative

Mid-Market (51-1000 emp.)

1/20/2022

"I have had good response and follow through with Ivan"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus was beneficial during my onboarding with Mopec. We added software and checking systems. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I like their response timing best. A Cygnus employee will call you minutes after you email the issue. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

The searching for the solution and waiting on the phone for someone to figure out what the issue is. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I want to inquire about one specific issue with our order entry software. Is it possible to program it to import FedEx and UPS tracking? Review collected by and hosted on G2.com.

Verified User in Machinery

Mid-Market (51-1000 emp.)

1/20/2022

"My Cygnus Experience"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus got my home computer connected to my work server so that I didn't have to bring my laptop home with me every night. It made working remotely, at a moment's notice, easy and allowed me to keep up with my workload. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Quick access to customer service. They get in and fix my issues quickly and let me move on with my day. Not an overabundance of small talk unless I initiate it. They understand that I am there to fix a problem, not talk about what I am doing next weekend. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks. Happy that we've made working from home easier for you.

Susan A.

Account Executive

Small-Business (50 or fewer emp.)

1/20/2022

"Super Helpful"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Had the blue screen of death on my laptop, I thought it was done. Gerry was able to get it back up and running in no time. Cygnus is super responsive and quick to solve problems Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Quick response time and the knowledge of the staff Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Susan. We're pleased that find our service so responsive and helpful.

Stephanie S.

Client Liaison Specialist

Small-Business (50 or fewer emp.)

1/19/2022

"Wonderful"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

My company hired Cygnus to convert our system to Microsoft 365 and get rid of our towers. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They have 24-hour service, and they always respond promptly. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have not had enough issues to dislike anything about this company. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

As a company, we are solving the speed of our laptops and maximizing our space to store data. I have become less irritable due to specific applications evolving faster. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thank you, Stephanie. We are pleased that you like our 24-hour service.

Teri P.

Account Manager

Small-Business (50 or fewer emp.)

1/19/2022

"IT Support"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I have had issues with VoiceMails/Telephone Issues/Computer Issues Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They always follow up with you and will continue to do so until your problems or issues have been resolved. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have not had any issues with them that I have been dissatisfied with Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I am currently not working with them at the moment on any issues. They are very easily accessible when a problem does arise. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Teri. Glad to have been so helpful to you on both your computer and telephone issues.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

1/19/2022

"Quick reliable assistance"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

When setting up my remote laptop, Kyle was able to resolve the issue quickly. The fact that I was able to connect with him again once I got to the office to ensure I was setup was a plus, usually you have to speak to someone different and get them up to speed on the issue. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Customer service-like I mentioned previously, being able to connect with the same individual regarding my issue helped with any frustration. Review collected by and hosted on G2.com.