Cygnus Systems Inc. IT Solutions Reviews & Provider Details

Name: Cygnus Systems Inc. IT Solutions
Rating: 4.4 (60 reviews)

Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.

Seller

Cygnus Systems

Discussions

Cygnus Systems Inc. IT Solutions Community

Languages Supported

English

Overview by

Scott Kube (Keeping IT Real)

Pricing

Pricing provided by Cygnus Systems Inc. IT....

Complete Care Managed IT Support

100 Users Per Month

Technology as a Service

100 per device Per Month

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User Insights

Average based on 60 real user reviews.

G2 reviews are authentic and verified.

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Barbara B.

Account Manager

Small-Business (50 or fewer emp.)

1/20/2022

"Efficient and reliable"

4.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

helped with setting up home office. worked with me into the late evening to find a solution when things were not working. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I can tell them this is an immediate need or not. In other words, if I cannot do my job because of the issue they stop and help. I did not experience this with our former IT company. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

work arounds becoming permanent solutions. i would like for some of those things to be circled back to find solution. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Updates happening during regular business hours has been resolved. Making it so we can be more productive. Being a valued part of our team when we switched to our emergency plan for COVID. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Barbara. I'm glad our team is helping you to be more productive. Please feel free to reach out to me at scottk@CygnusSystems.com, so that I can ensure we tie up any loose ends on the work arounds you mentioned.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

1/19/2022

"Mediocre response, expensive cost, and narrow scope."

1/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus is our dedicated IT support. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

There is little I like about working with Cygnus. I guess I would say that they have a 24 hour call line is something I like, but the emergency response from that line ends up being what I dislike. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

We brought Cygnus on with the anticipation of having a company that would take care of our IT. Yet every issue we've run into ends up being something they didn't anticipate despite the fact that they had full access to our systems to learn what they would have to deal with. The result has been costly projects or bandaids on problems instead of true fixes. I find myself continually coming up with workarounds to our IT situation rather than depending on reliable IT support. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

Know what they are committing to and make sure it isn't so narrowly scoped that the problems you are actually trying to solve don't fall into the high price you're paying for their services. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

The problem we solved with Cygnus was our reliance on one IT person internally who could not keep up with the demands of over 80 employees. So, some of the basic every day little stuff gets solved. But that is a low bar. I don't think the benefits line up with the price tag. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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It would be great to connect, so we can make things right for you. Can you please contact me at scottk@CygnusSystems.com?

Verified User in Legal Services

Mid-Market (51-1000 emp.)

1/19/2022

"Highly Recommend"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I have often reached out to Cygnus for assistance with all sorts of IT issues - from a printer not working to my entire computer not booting up correctly. Whenever I have needed help from Cygnus, they have responded promptly and resolved the issue as quickly, patiently, and expertly as possible. With every point I required assistance with, they not only fixed the problem but took steps to ensure I would not experience similar issues in the future. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I like how quickly Cygnus is able to respond to my tickets and assign a tech to contact me to discuss and resolve the issue. This assignment process is fairly quick and easy, and it is nice having such support available at all times. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Sometimes, it would be more helpful to have assistance in the office rather than remotely. I know assistance is available in the office on certain days, but any IT issues I have usually cannot wait until someone is in the office. I have found that resolving the issues remotely works very well for most IT issues that I face, however. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I have solved numerous IT problems using Cygnus' services, including small problems such as connecting to a certain printer/opening certain documents to complex issues facing my account as a whole. Every time that I have contacted Cygnus for assistance, they have promptly and patiently discussed the matter with me, identified a solution, and ensured the solution worked as intended and I was all set to continue working. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks for your review. We appreciate it. Our team works hard to respond quickly for our clients. I'm glad to hear you've had such positive results.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

1/19/2022

"It's frustrating that most people at Cygnus don't have Apple/Mac knowledge"

3/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Most of my issues have been for accessing our systems while working remotely or problems connecting to our printers. For others in the office, it is usually a quick fix; however, because I have a Mac laptop, I'm generally on the phone with Cygnus for multiple sessions before the issue gets resolved. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I do like that they usually get ahold of you within the hour of sending along an issue. And everyone there is super nice and I know they're doing everything they can to resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

As I've said, I dislike that every person I've talked to admits that they don't have a lot of knowledge when it comes to Apple products. I know I'm not the only person at the office with a Mac, so I would hope that at least one person there could help me. In the last few months I haven't even reached out to Cygnus when I've had issues, I've gone to someone in our Engineering department. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

I actually haven't used Cygnus recently because it's taken so long to get issues resolved in the past. I'm sure it's very beneficial for others in the office, but I haven't had a similar experience. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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I can assure that we have people on the team that use Apple/Mac's and can help you. Would you please email me at scottk@CygnusSystems.com, so we can help you?

Jennifer M.

Director Of Operations

Small-Business (50 or fewer emp.)

1/19/2022

"My experience with Cygnus has far exceeded my expectations."

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Our company needed reliable IT support, and we found it with Cygnus. They never stop until they solve an issue, and they do it promptly. We used to experience a lot of downtime due to technical problems; that is a thing of the past. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Cygnus Systems has knowledgeable staff with prompt response times. They work hard to find us a solution to any issues that arise. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I have not found anything that I dislike about their service. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

The complete care program has saved us time and money. The Cygnus team is always doing their best to be proactive instead of reactive whenever possible. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks for your kind words Jennifer. It's nice to hear that our efforts are making a difference for you and your team.

Jeff T.

Attorney

Small-Business (50 or fewer emp.)

1/19/2022

"Cygnus has been very attentive when the need arises"

4/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Our office hired Cygnus to manage our computers and network Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

That Cygnus is always available to address and attempt to resolve any issues that arise immediately. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

Some of the technical issues have not been adequately resolved. For example, I experienced a problem with my laptop freezing while using a webcam. Cygnus suggested plugging the camera directly into my laptop as opposed to the docking station, which has helped, but did not completely resolve the problem. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

For the most part, our office computers and network have functioned properly after Cygnus came on board. Issues that have arisen have consistently been addressed promptly. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

1/20/2022

"I have had multiple positive resolutions with Cygnus"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus has helped with setting up a laptop for use, setting up a laptop docking station, dealing with remote connectivity issues, installing software, resetting passwords, etc. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I typically find that Cygnus responds quickly to acknowledge my request and provides a quick resolution. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I've only had one negative experience where there was an office-wide issue, and after Cygnus resolved the larger issues, I was still having some issues, but my ticket was closed. This was later resolved but it was frustrating at the time. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

If you have been frustrated with an unresponsive or slow IT service provider, give Cygnus a try. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

Typically minor issues (connectivity, log-ins or password issues, etc). The benefits are that I can call or email, and there is an entire team that can respond. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks for your input. I'm glad to hear how happy you are with our level of responsiveness. I'm pleased that we've been able to help you.

James P.

Legal Assistant

Mid-Market (51-1000 emp.)

1/19/2022

"Cygnus has been incredibly helpful to work with."

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

The company I work for (Fakhoury Global Immigration) hired Cygnus as our IT partner. Whenever I have experienced any technical problems, Cygnus has been fast and efficient in addressing the issue and getting me back to work. Cygnus has also been an integral part of ensuring that the entire company maintains a satisfactory level of cyber security. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Constant support through the help desk or on-site service. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks James. We take cyber security very seriously. I'm glad to hear that you appreciate the help we are providing to you and the firm.

Rosa C.

legal assistant

Mid-Market (51-1000 emp.)

1/19/2022

"All Day Service"

3.5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus has helped me with login issues working from home, emails not available, ADOBE issues with images not available and upgrade to ADOBE PRO, also with archiving to make space. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The best I like about Cygnus is their prompt response in solving an issue. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

The least I do not like is when all systems are down, and it seems Cygnus is the last to know. Review collected by and hosted on G2.com.

Recommendations to others considering Cygnus Systems Inc. IT Solutions:

I would recommend continuous monitoring of connectivity and preventative measures to avoid service interruptions or offline backup services. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

None at this time. Review collected by and hosted on G2.com.

Carolina S.

Senior Case Manager

Mid-Market (51-1000 emp.)

1/21/2022

"Helpful and consistently fast response times"

5/5

Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They are managing our IT matters and resolving connectivity issues. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Cygnus offers fast response times most of the time and all of the workers are easy to work with and get in touch with. Review collected by and hosted on G2.com.

What do you dislike about Cygnus Systems Inc. IT Solutions?

I don't like having connectivity issues but Cygnus has been able to resolve most matters fairly quickly. Review collected by and hosted on G2.com.

What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?

We are solving connectivity issues mostly. I am a VPN user and this has proven to be the most problematic matter I have experienced, but that Cygnus has helped me resolve. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...

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Thanks Carolina. VPN connectivity can be frustrating to deal with if not configured properly. I'm glad to hear that your experience has been good and that you are so happy with the responsiveness and quality of the work.