The reason we switched from a Journey Mapping platform to cxomni was that we were looking for a strong partner to help us set up and roll out a Journey Management Framework within the company.

You can tell that the Customer Success Team at cxomni has a trained eye for industry-specific challenges and opportunities, as well as years of experience in project work - this was extremely important for our cross-country roll-out.

Furthermore, the integration with JIRA was a real game changer for us - it finally allowed us to set up a true closed-loop process, where insights are not only documented, clustered, and prioritized, but are also communicated back to cxomni for implementation within the company. This was a breakthrough for us in terms of feedback and action management and led to our departments being able to follow the impact of their documented insights live. Review collected by and hosted on G2.com.

Initially, the collaboration possibilities of cxomni were more limited than they are today. However, cxomni took our feedback to heart, which is why we can now work with expanded features around collaboration, which has significantly supported the country roll-out. Review collected by and hosted on G2.com.

We have been working with cxomni for about 3 years and are convinced by the tool itself, as well as the team behind it:

Not only does our CX team use cxomni, but other departments also regularly access the platform to gather relevant insights and make implementation processes visible in the tool - the solution has become an integral part of our business processes, essential for implementing the insights gained.

Our contacts and support are quick, committed, and always have an eye on the big picture, supporting us on both strategic and organizational levels. Review collected by and hosted on G2.com.

A small point of criticism if I had to mention one: the wait for the extended Google Analytics API integration. We would have wished for the feature to go live earlier - but now it runs stably and completely meets our requirements. Review collected by and hosted on G2.com.

cxomnimakes it easy for different teams to collaborate on journeys, and the shared workspace keeps everyone aligned. Its integrates with our VoC and analytics tools mean we’re making decisions based on real-time insights. Also, the Customer Success team is exceptional, feels more like a partnership. Review collected by and hosted on G2.com.

None really. Also Feature requests got implemented quickly Review collected by and hosted on G2.com.

The support from the CX Omni team and the product itself are outstanding! Our collaboration is characterized by creative and constructive results. We always received a competent answer to every question. The SaaS solution is extremely intuitive and perfect for a 360-degree approach in the field of Customer Experience. The software continuously evolves, aligning with the needs of the users. The employees of CX Omni embody the theme of customer centricity with great passion! Review collected by and hosted on G2.com.

Since working with CX Omni, I have not had any bad experiences. Review collected by and hosted on G2.com.

Great and very supportive team with a lot of expertise. Tool is very flexible and we could tailor it to match our needs. We were able to get started really quickly. Review collected by and hosted on G2.com.

Nothing to really complain about. Questions got answered quickly. Review collected by and hosted on G2.com.

Implementation of cxomni was very easy due to the support which is very supportive. cxomi makes it easier to manage all customer journeys since the software works as a central repository. The new Journey AI features also help creating new journeys much quicker since the algorithm automatically recommends the next journey steps. Integrating additional customer data from CRM or web analytics works also great due to the API presets. Review collected by and hosted on G2.com.

Since cxomni is a very powerful tool with many features onboarding takes more time compared to whiteboarding tools. But the cxomni support team is always reachable and very helpful. In addition, the company has launched an academy with very valuable FAQ's Review collected by and hosted on G2.com.

cxomni makes it easy to map, organize, and manage even complex customer journeys. The intuitive interface and clear structure are standout features, allowing us to visualize processes efficiently. Additionally, the tool promotes seamless collaboration within our team, which has been a significant advantage in improving our workflows. Review collected by and hosted on G2.com.

It’s such a feature-rich tool that it can take some time to explore all the possibilities fully. Review collected by and hosted on G2.com.

With cxomni I can manage customer journeys end-to-end. I can connect data points in real time and the new AI feature provides easy access to the customer journey world for colleagues that have not yet tried and tested it. Great support from the team while implementing and the system is scalable. Review collected by and hosted on G2.com.

Getting everybody onboard internally wasn't so easy since the tool needs to be tailored to our all needs. But the cxomni team is very helpful and available. Review collected by and hosted on G2.com.

cxomni is a game changing company and platform for CX practitioners and companies looking to take the next step in becoming journey centric. The platform allows for users to collaborate on, map, and manage journeys in real-time, dynamic fashion. cxomni compliments this platform through a growing team of seasoned experts that are there to help you and partner for success! Review collected by and hosted on G2.com.

I'd love for cxomni to set up a presence in the United States, to increase the availability and partnership with US based companies even more! Review collected by and hosted on G2.com.

Tool is very customizable and supports a vast amount of integrations to other systems. Easily create a holistic view on your Customer or Employee Journeys. Extremely scalable and allows for in-depth analysis. Some highlights are the new AI Capabilities. Review collected by and hosted on G2.com.

Getting started requires a certain amount of setup but that's supported through cxomni's CS and Support Team. Review collected by and hosted on G2.com.