---
title: Customer Lockbox Reviews
meta_title: 'Customer Lockbox Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how Customer Lockbox works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 12
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Data Privacy
  url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806
---

# Customer Lockbox Reviews
**Vendor:** Microsoft  
**Category:** [Data Subject Access Request (DSAR) Software](https://www.g2.com/categories/data-subject-access-request-dsar)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 12
## About Customer Lockbox
Customer Lockbox ensures that Microsoft can't access your content to do service operations without your explicit approval. Customer Lockbox brings you into the approval workflow process that Microsoft uses to ensure only authorized requests allow access to your content.



## Customer Lockbox Pros & Cons
**What users like:**

- Users value the **control and security** that Customer Lockbox provides, ensuring data access is transparent and well-managed. (4 reviews)
- Users appreciate the **data security** of Customer Lockbox, ensuring control and peace of mind over their information. (3 reviews)
- Users value the **robust data protection** offered by Customer Lockbox, ensuring security and control over their sensitive information. (2 reviews)
- Users appreciate the **control over data access** provided by Customer Lockbox, enhancing security and transparency. (2 reviews)
- Users value the **robust compliance controls** of Customer Lockbox, enhancing security and transparency for data access. (1 reviews)
- Users appreciate the **control over data access** with Customer Lockbox, ensuring security and peace of mind. (1 reviews)

**What users dislike:**

- Users find **complexity issues** with Customer Lockbox, often slowing down problem-solving and confusing regular users. (2 reviews)
- Users experience **delays in support resolution** due to the need for access approval, hindering timely troubleshooting. (1 reviews)
- Users find the **learning curve steep** , making it difficult for normal users to understand all software features. (1 reviews)
- Users experience **delays in support resolution** due to the approval process, complicating timely troubleshooting for urgent issues. (1 reviews)
- Users find that Customer Lockbox **requires extensive expertise** , making issue resolution slower and more complex for regular users. (1 reviews)
- Users experience **slow performance** with Customer Lockbox, especially when VPNs are involved, complicating issue resolution. (1 reviews)
- Time-Consuming (1 reviews)



- [View Customer Lockbox pricing details and edition comparison](https://www.g2.com/products/customer-lockbox/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A48%3A23+-0500&secure%5Bsession_id%5D=9acf02a2-b08f-4195-89af-3d971ecf14f5&secure%5Btoken%5D=6741a023293b1b7c5459072d967f8e14b80dfcfe3a1ed688cf37531e8163ba06&format=llm_user)
## Customer Lockbox Integrations
  - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews)

## Customer Lockbox Features
**Functionality**
- Identity Verification
- Workflow
- DSAR Portal
- Reporting and logs

## Top Customer Lockbox Alternatives
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