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Customer Lockbox

By Microsoft

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4.3 out of 5 stars

How would you rate your experience with Customer Lockbox?

Customer Lockbox Reviews & Product Details

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Customer Lockbox Reviews (12)

Reviews

Customer Lockbox Reviews (12)

4.3
12 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the security and transparency provided by Customer Lockbox, allowing them to control who accesses their data. This feature gives them peace of mind and confidence in managing sensitive information. However, some users note that the approval process can introduce delays in support resolution.

Pros & Cons

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MJ
Associate staff engineer
Enterprise (> 1000 emp.)
"Strong Data Control with Transparent Access"
What do you like best about Customer Lockbox?

I like most about Customer Lockbox is that it gives customers full control over data access. Even support engineers must request approval before accessing data, which increases transparency, security, and trust while handling sensitive customer information during support or troubleshooting Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

I’ve been using Customer Lockbox for a long time. It definitely improves security and transparency, but the approval process can sometimes slow down urgent troubleshooting especially when quick access is needed to investigate and resolve customer issues. Review collected by and hosted on G2.com.

Sachin K.
SK
Proofreader
Computer Software
Small-Business (50 or fewer emp.)
"Secure Data Control with Minor Delays"
What do you like best about Customer Lockbox?

a big one for me with Customer Lockbox is the control I have over data and its access, requiring even support to ask for it. It gives me security, transparency and peace of mind, as I'm able to see who has the data, and why. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

i do not like how Customer Lockbox makes solving the issue slow as you need approval to get the team access to the environment in question, plus it can be a bit too much for regular users, not really knowing all Customer Lockbox has to offer. Review collected by and hosted on G2.com.

Muskan A.
MA
Sales Development Representative
Small-Business (50 or fewer emp.)
"Customer Lockbox review"
What do you like best about Customer Lockbox?

Customer Lockbox gives you real control over your data, ensuring that even Microsoft engineers can only access it with your explicit permission. It’s all about security, transparency, and peace of mind—you know who’s accessing your data and why. This added layer of control helps you meet compliance needs while giving you confidence that your sensitive information is safe and protected, all while still allowing for the necessary support when you need it. It's a balance between trust and control that puts you in charge. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

One downside of Customer Lockbox is the potential delay in support resolution. Since you must approve access before Microsoft engineers can work on an issue, this can slow down the troubleshooting process, especially in time-sensitive situations Review collected by and hosted on G2.com.

Ketan C.
KC
IT Administrator
Small-Business (50 or fewer emp.)
"Secure you data in secure hands"
What do you like best about Customer Lockbox?

i provides peace of mind of my data that my data is safe and secured and i do have all the control who can access my data. it provideds security and transparency. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

to underestand all features of this software is very dificult for normal users, its little bit trickey part. otherthen this is one of the best software for keeping data safe i have ever seen. Review collected by and hosted on G2.com.

Suman Kumar T.
ST
Web Developer
Small-Business (50 or fewer emp.)
"Valuable Application"
What do you like best about Customer Lockbox?

The main this that I like of lockbox application is the enhanced security it provides for your data by encrypting your files, they become unreadable to anyone who doesn't have the decryption. Lockbox apps offer a convenient way to store and organize your sensitive information in one place. Knowing your important information is encrypted and protected can give you peace of mind. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

Some thing I give dislike but I hope in future lockbox improve it that is if you forget your password you may lose access to all of your data forver. Another thigs is there are malicious application that disguise themselves as lockboxes these fake apps may steals your data. Be sure to downloads your lockbox application from reputed source. Thank you Review collected by and hosted on G2.com.

Verified User in Broadcast Media
UB
Small-Business (50 or fewer emp.)
"LockBox"
What do you like best about Customer Lockbox?

Locxkbox makes sure your information isn't spread without your knowledge. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

Lockbox takes some time to complete and sort through information. Review collected by and hosted on G2.com.

CG
Mid-Market (51-1000 emp.)
"Level up the security of Microsoft 365"
What do you like best about Customer Lockbox?

Customer lockbox helps to provide and access the user profile controls over accessing the data on cloud. It provide different layers of authentication which makes tha data more secure. It also keeps the track of users who accessed the data so it helps to get the details and keep track of users who accessed the data. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

Customer lockbox is actually at upto the marks. Just a little feature should be there like whenever the access is getting granted it should be time bound which can be managed by the auditor. So currently similar feature is there but need extra updates in it. Review collected by and hosted on G2.com.

Sumeet B.
SB
Bsbn
Mid-Market (51-1000 emp.)
"It's feature in MS Azure that provides customers with explicit control over their data in the cloud"
What do you like best about Customer Lockbox?

Microsoft's Customer Lockbox feature provides customers with increased security, transparency, compliance, trust, and peace of mind when it comes to managing access to their data in the Azure cloud. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

The approval process for Customer Lockbox requests can introduce delays in accessing data for maintenance or support purposes.Improperly configured Customer Lockbox settings could inadvertently restrict access to data, leading to delays or disruptions in service Review collected by and hosted on G2.com.

Mohmed P.
MP
Small-Business (50 or fewer emp.)
"System Administrator's Life companion"
What do you like best about Customer Lockbox?

Its easy to use the customer lockbox, easy to implement, also very clear with the User Interface, easy to integrate with our tenant, and we use it a lot to keep our environment safe, also clients safe Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

Till now the solution is 10/10. Loving it, helping and always keeping us secure. No Disadvantages Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise (> 1000 emp.)
"Excellent Multistep authentication which is a must for cloud based platforms today"
What do you like best about Customer Lockbox?

Easy to use and integrate with systems. Lockbox provides multiple features and is a secure way to work with cloud-based software. Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

Sometimes slowness and failure is observed when user is connected on a VPN Review collected by and hosted on G2.com.

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Customer Lockbox