Custodia Reviews (101)

Reviews

Custodia Reviews (101)

4.7
101 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its user-friendly interface and responsive customer support, which make managing expenses straightforward and efficient. Many appreciate how the app simplifies tracking budgets and transactions, allowing for real-time visibility into spending. However, some users note that the categorization of transactions can be confusing at times, which may require additional support.

Pros & Cons

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Verified User in Internet
AI
Verified User in Internet
Enterprise (> 1000 emp.)
"Excellent Enterprise Solution for Expenses - tailored to our every needs"
5/5
What do you like best about Custodia?

Ability to control expenses, easily manage them and speed up the FP&A process. Custodia can also enable multiple features tailored to the company such as automating purchase orders from our ERP, creating entity approval flows, sharing budgets, analyse breakdown of expenses and many more in the pipeline. The AI is also very impressive. Most importantly it has created an excellent framework for us to enable corporate credit card spend across 100s of employees in an easily controllable, user friendly and efficient manner. The customer support is also superb. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

Sometimes there can be minor issues, but nothing significant or impacts the operations of the service. Review collected by and hosted on G2.com.

Andrew B.
AB
Andrew B.
US SEARCH ADS LEAD
"Centralized Expense Management with Very Responsive Support"
3.5/5
What do you like best about Custodia?

I really like Custodia's user interface; it's pretty intuitive and easy to use, allowing me to quickly upload receipts and fulfill budget needs. They're very responsive in our personal Slack channels, especially Yulia, who consistently goes above and beyond. Whenever there's a problem, they do everything they can to rectify the issue. I really appreciated Yulia's relentless support when my credit card expired; she not only sent multiple cards but also managed the UPS coordination to track down the lost one. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

In this instance, it took over a month for my updated card to be used, and thus I had to continue using a virtual card, which was risky in the case that certain businesses didn't accept Apple Pay. Sometimes there's issues with the address not being correct, and thus you're not able to make a payment. If the incorrect ZIP code is in, but usually gets ironed out after a few trial and errors. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Simplified Employee Engagement Management in One Platform"
4.5/5
What do you like best about Custodia?

Being able to manage employee initiatives, communications, and engagement data all from a single platform has significantly simplified our day-to-day operations and made routine tasks easier to coordinate. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

While the platform meets most of our needs effectively, a few workflows could be more customizable so they align better with our organization’s unique processes. Review collected by and hosted on G2.com.

Surinya W.
SW
Surinya W.
Mid-Market (51-1000 emp.)
"Efficient Support with User-Friendly Experience"
5/5
What do you like best about Custodia?

I really appreciate how fast and supportive the staff response is at Custodia. I usually get help from a staff member named Yuliia, who not only answers my questions but also suggests solutions. The initial setup was not complicated, and I found the user journey to be quite friendly. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

Nothing Review collected by and hosted on G2.com.

Abhishek A.
AA
Abhishek A.
"Effortless Expense Management with Quick Support"
4.5/5
What do you like best about Custodia?

I believe Custodia is an easy-to-use application. The customer support is really up to speed. I recently raised one request, and it was resolved within an hour, so I'm really happy with the overall outcome of Custodia. Particularly, I worked with Julia, and she's very up to speed. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

I believe the Custodia application could be enhanced and modified a bit better for user experience. Sometimes, the Custodia lags in between. It's not a blocker, just constructive feedback that the team can look into. Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Quick and professional support"
4.5/5
What do you like best about Custodia?

Big thanks to specialist Yulia for providing quick and excellent help. She was professional, responsive, and solved my issue. Thank you! Review collected by and hosted on G2.com.

What do you dislike about Custodia?

Some PO were approved but funds haven`t been transferred to the card Review collected by and hosted on G2.com.

Sukhmanpreet S.
SS
Sukhmanpreet S.
Software Engineer
Enterprise (> 1000 emp.)
"Easy to Use, Simple Design, and Simple Bill Adding"
5/5
What do you like best about Custodia?

Ease of usage, its design, how you can add your bills. Ypp Review collected by and hosted on G2.com.

What do you dislike about Custodia?

Its UI, its authentication layer and scroll. Review collected by and hosted on G2.com.

Susan B.
SB
Susan B.
"Effortless Finance Management with Minor Category Hurdles"
4.5/5
What do you like best about Custodia?

I like Custodia for its easy-to-use interface that allows me to see funds, move them around, and attach receipts effortlessly. It really helps when marking things for my finance team, making it easy to handle the multiple purchases we make each week. The setup process for Custodia was easy, which was a pleasant surprise. Review collected by and hosted on G2.com.

What do you dislike about Custodia?

The categories sometimes are tricky, which could be due to my company's code. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Instant Customer Service That’s Always There When You Need It"
4.5/5
What do you like best about Custodia?

The availability of instant customer service offers great convenience Review collected by and hosted on G2.com.

What do you dislike about Custodia?

Nothing I can think of for now.......... Review collected by and hosted on G2.com.

Ciara O.
CO
Ciara O.
Office Operations and Workplace Experience
Enterprise (> 1000 emp.)
"Excellent Support"
5/5
What do you like best about Custodia?

Easy to use!

Yuliia is always a great help to anyone that has issues in our company. She understands the issue with ease and always provides a fast solution which is important as we have deadlines for paying for events/vendors etc! Thank you so much Yuliia :) Review collected by and hosted on G2.com.

What do you dislike about Custodia?

The transaction is being assigned to the wrong category. Review collected by and hosted on G2.com.