I think Corsica Technologies is good at organizing requests and connecting me to people to take care of IT requests. I appreciate their expertise, which is the main thing that drives the deliverables and ensures everything works out. My average time talking to IT was maybe 5-10 minutes under Corsica, which I find pretty good. I also like that they keep operations smooth and work on proactively tackling bugs before they happen, which, although a hard task, is something I appreciate. Review collected by and hosted on G2.com.

I feel the integration could have been better managed by customer success agents. It's been slightly better over time, but initially, there wasn't enough focus on integrating the technology with our company's processes. Review collected by and hosted on G2.com.

The staff is very friendly and has always resolved my issues. Review collected by and hosted on G2.com.

That their main way of communication is through submitting a ticket. I had to grab the phone number from my boss. I am old school, I would like to speak directly to a human. Review collected by and hosted on G2.com.

Any time I put in a support ticket, I hear back extremely quickly. I've had to ask for help about three times now-- two of those assistance requests were digital, one was over the phone, and I really like that flexibility. Each time I was able to resolve my issue quickly and easily, and they were able to answer any questions I had. Review collected by and hosted on G2.com.

While I appreciate how prompt and effective their responses are, my experience varies from employee to employee. I once had someone who connected to my PC in real time to troubleshoot who rearranged my taskbar and desktop to their personal preferences, which felt like a bit of an misstep. An IT support person shouldn't need to add a search bar to the windows taskbar in order to utilize the search bar. Review collected by and hosted on G2.com.

I really appreciate that Corsica Technologies is always available when we need them. Their timely support and expertise are amazing benefits. I also value their ability to fix any problems immediately or within a day, which keeps everything running smoothly. It's great that they are effective and quick, with no need to escalate issues. I find it valuable that they can take over my computer to install programs or change settings, keeping me working efficiently without needing to pause. It's reassuring that I know how to use the emergency system they've helped set up on my computer. Overall, their timeliness, expertise, and availability are great assets to our company. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

They are quick and fast responders and are easy to connect with and generally fix most challenges or have a action plan for next steps. Review collected by and hosted on G2.com.

Generally working with the former CILP technicians results in a higher likely hood that we will have a better experience. General Corsica techs sometimes don't know or read the tickets before connecting with the clients. Review collected by and hosted on G2.com.

I like how quick they are to respond when I have questions or need help with my computer. Review collected by and hosted on G2.com.

I haven't really seen a downside. They are always ready to help. Review collected by and hosted on G2.com.

They always have a solution and are always nice. Review collected by and hosted on G2.com.

I wish they would call instead of email when a problem arises. I was locked out of my email one time and they were emailing me to ask me what the problem was, even though I asked for a phone call because I could not access anything. Review collected by and hosted on G2.com.

What we value most is their responsiveness and proactive approach. They don’t just react to issues, they anticipate potential risks and help us prevent them. Their support team is reliable, easy to work with, and consistently ensures our IT environment remains secure and well-managed. Review collected by and hosted on G2.com.

At times, response times can vary depending on the complexity of the request, especially for more advanced or non-standard needs. However, they usually follow up appropriately and make sure issues are resolved. Review collected by and hosted on G2.com.

I use Corsica Technologies to manage our active directory. Corsica helps us maintain our active directory including locations, roles, and managers. They manage the technical inner workings of the system so we don't have to. Everyone I have worked with at Corsica is extremely knowledgeable and helpful, and they are very timely with their responses. Corsica has a clear system for making updates for changes and new hires, so we don't have to update the system. They supported us in building and implementing an AI agent that will help our staff search more meaningfully for information in our wiki. I like Corsica's ticketing system because it's easy for me to submit and check back on issues. I also really appreciate their help with launching this AI agent. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

No much. They are hard to reach and really dont understand half the time what is needed. Review collected by and hosted on G2.com.

They are hard to reach and really dont understand half the time what is needed. Whenever a meeting is made is always days later. They also let a few licenses lapse for services that are vital for our business. Review collected by and hosted on G2.com.