New integration of AI-powered tools, very intuitive and impactful, especially the AI summaries and anomaly detection features, which save a huge amount of time when analysing user behaviour and identifying friction points across our digital journeys. Review collected by and hosted on G2.com.

The zonings and the journey analysis are definitely the 2 best features — they provide incredibly valuable insights into user behaviour. However, the main area where Contentsquare could push further is around CSM support and accompaniment.

The platform offers such a wide range of powerful tools that it can quickly feel overwhelming without proper guidance. We need our CSM to be more proactive, sharing concrete examples, best practices and real-life use cases that help us truly unlock the full potential of the platform. Right now, we feel like we're only scratching the surface, simply because we lack the right inspiration and direction.

The combination with tools like AB Tasty is a perfect example of an underexplored opportunity. The integration exists but is not highlighted enough, and we would love to see more tailored recommendations on how to leverage both tools together effectively.

One concrete suggestion would be to offer pre-built, ready-to-use dashboards designed around specific use cases. Rather than starting from scratch every time, having curated templates would allow teams to get value immediately and really understand the power of the tool without needing to be an expert from day one. Review collected by and hosted on G2.com.

CSQ DXA consistently excels at turning complex behavioural data into clear, intuitive insights that resonate well beyond analytics specialists. The platform bridges the gap between raw data and real understanding, enabling stakeholders across product, UX, CRO, content and leadership to quickly see what customers are doing, where they struggle, and why it matters.

Its visual nature makes insight discovery fast and collaborative, significantly reducing the time previously spent translating analytics into something tangible for wider teams. Review collected by and hosted on G2.com.

Mappings can sometimes be a drag, but AI has begun to make this easier. Review collected by and hosted on G2.com.

Contentsquare gives us deep insight into how visitors interact with our website through session replays, heatmaps, and journey analysis. The interface is intuitive and makes it easy to spot usability issues, refine user journeys, and make data-driven decisions. Overall, it helps us improve the customer experience and strengthen our website’s performance. Review collected by and hosted on G2.com.

Overall, our experience has been very good. More built-in guidance for advanced reports would make it even better. Review collected by and hosted on G2.com.

Contentsquare is one of those tools that from the very beginning, it shows how useful and helpful it can be. Whether you're just starting out on the platform or have an Enterprise level account. Honestly, I can't imagine doing my job without Contentsquare and all of the features it has. From the very beginning you have helpful support along the way helping you with implementation on your projects, and they can be as in the weeds with you as you want, or more high level providing general guidance. At the end of the day, they want the tool to work for you and they'll help you get there. I use this tool every single day, and not one day goes by where things are the same; whether that's findings and analytics, new releases for the tool, or finding a new way of learning or working. My favorite sections of the tool include Zoning Analysis, Session Replay and the new Sense Analyst feature. They are always adding new features, and considering the feedback of their customers to make it even better. Review collected by and hosted on G2.com.

Honestly, the downside is that if you are on a very small team, at the beginning it can feel like an overwhelming amount of data, especially if this type of data gathering is new for your team. It's a great problem to have, but it can seem intimidating at the start. Depending upon the size of your projects, teams, or user pool, I would also recommend setting up some guardrails regarding access and edit ability, there are some functions of the tool that can also easily get disorganized, without a level of effort required by all users to keep them structured. Review collected by and hosted on G2.com.

I like how Contentsquare provides detailed behavior analysis of our targeted users on both the website and the app. The visual tools - such as heatmaps, session replays, and journey analysis - give us clear, in-depth insights into what users are doing. I also enjoy creating dashboards, and I appreciate how easy it is to build them while still keeping the level of detail we need. Review collected by and hosted on G2.com.

As a new user, I find it very hard to learn Contentsquare. The Contentsquare Academy content feels scattered, and overall I don’t feel the tool is very easy to use yet. Sometimes session replays aren’t smooth, which creates a lot of frustration when I’m trying to review them.

I’ve also run into limitations when creating dashboards. For example, I have to create segments just to compare two landing pages, and that’s frustrating. Finally, when I want to open a case, the team often comes back by email, but in some situations it would be much easier to get on a call and resolve it quickly. Review collected by and hosted on G2.com.

Contentsquare's ability to visualize actual user behavior through heatmaps and session replays. This allows me to quickly identify friction points and move from hypothesis to action with concrete data. Review collected by and hosted on G2.com.

The export and manipulation of raw data sometimes remains limited, which complicates cross-analysis with other data sources (like Piwik Pro in my case). More flexibility in APIs and custom exports would be appreciated. Review collected by and hosted on G2.com.

Contentsquare allows us to precisely understand how users interact with the site. The insights obtained help us identify areas for improvement and continuously optimize journeys and conversion performance. Review collected by and hosted on G2.com.

The bugs we sometimes encounter with data that is reported incorrectly, for example Review collected by and hosted on G2.com.

ContentSquare helps us make informed decisions by pinpointing customer issues and frustrations. What used to take hours on end is now readily available at our disposal. Review collected by and hosted on G2.com.

The time it takes to get support, unless I reach out to an account manager, can take ages. This really needs to be looked at. Review collected by and hosted on G2.com.

I appreciate the zoning analysis, funnels, and page compare features in Contentsquare. These tools help me to precisely determine what is going well or where improvements are possible, which is much easier than interpreting raw numbers in regular analytics. It is very pleasant to work with Contentsquare, and I would not quickly switch to another tool. Additionally, the initial installation was relatively easy thanks to the support from the Contentsquare team. Review collected by and hosted on G2.com.

Creating a good mapping takes a lot of time. More guidance and organizing large groups of pages with underlying pages need to be more transparent. Perhaps a way in which you have an overarching group with subgroups. Review collected by and hosted on G2.com.

I like the ease of access to data and insights that Contentsquare provides, as it means more people in the business can make data-informed decisions. The speed to insight is fast, which is really helpful. I also appreciate its configurability, as it can be set up for various business contexts. Review collected by and hosted on G2.com.

Page mappings are a bit of a pain. I have some problems with zoning where I sometimes need to add unique ids. This is an unfortunate overhead in my context. Mappings can get complex with lots of exclusion rules. Review collected by and hosted on G2.com.