The ability to make more calls than otherwise possible, and the ability to not have to physically leave the same voicemail message over and over again Review collected by and hosted on G2.com.

Having to add a phone number to an account in order to make a click to dial

No inbound functionality with our current subscription Review collected by and hosted on G2.com.

Interface is easy to use and overall doesn't let you down, dialsource interfaces with Salesforce and allows you to track calls for stats easily. Review collected by and hosted on G2.com.

Sometimes calls aren't transferred properly or we have to investigate who dropped the call. Sometimes you try to answer the call and can't, and not sure if that's a salesforce, or computer, or dialsource issue. Review collected by and hosted on G2.com.

I love that it pulls in customer info if it finds a matching phone number in our records Review collected by and hosted on G2.com.

It disconnects me if no activity for 20 minutes? Why. I am not stopping answereing my phone so why log me off? Review collected by and hosted on G2.com.

Dial Source has help to increase my day-to-day productivity. Tasks that use to take me an hour, now take 30 minutes. I can always rely on DialSource to not only help me complete a task, but also keep me organized. Review collected by and hosted on G2.com.

I would not say there is a downside to using DialSource. Review collected by and hosted on G2.com.

I like the fact that i can get an issue resolved quickly and efficiently. The support team at Dialsource is always so helpful. Review collected by and hosted on G2.com.

I dislike not being able to connect to dialsource. That is always a bummer but it doesn't happen very often so that is good! Review collected by and hosted on G2.com.

Call automation. quick and easy record keeping, the ability to leave a voicemail, easy to setup and use campaigns. Review collected by and hosted on G2.com.

Still have to open each account in our internal systems which slows down the process,setup of logic and voicemails can be confusing, we are not a stricly cold-calling property so we need to evaluate each lead closely which lessens the impact DS can have here. Does not integrate super well with how we have set up SF automation Review collected by and hosted on G2.com.

Dialsource has made it easier for my staff to handle routine tasks and I have seen an immediate increase in their productivity. They have great customer service and follow up with all service requests in a quick, timely fashion. Review collected by and hosted on G2.com.

Sometimes there are issues with the platform slowing down my browser/computer. Review collected by and hosted on G2.com.

Simplicity of call campaigns and the integration into Salesforce Review collected by and hosted on G2.com.

There's not a lot that I dislike. Some of their features can be tough to work around in some instances (linking call recordings to an Opportunity, etc) Review collected by and hosted on G2.com.

Lets reps get through the calls they HAVE to make, so they can get to the calls they WANT to make. Review collected by and hosted on G2.com.

Sometimes we can have a hard time with the technology loading the same oppotunities each day that the reps want to skip Review collected by and hosted on G2.com.

Increasing our efficiency and production. Great tech support. Review collected by and hosted on G2.com.

At times can be buggy. My reps will not be able to use the system at times. However, the issue usually is solved quickly. Review collected by and hosted on G2.com.