gives insight to the amount of calls the duration of those calls as well as the EO's I book and gives me a good sense of how productive I have been that day. I also like looking back over previous weeks so i can see week over week where I am being most productive Review collected by and hosted on G2.com.

extreemly laggy at times, also have audio issues, and when the system is down I can not ake calls at all. when i have calls incoming those are not logged in the sysytem and i also have issues connecting an incoming call to another call so that i am left sitting with an open call for the rest of the day which is annoying Review collected by and hosted on G2.com.

Much better than the dialer we used prior to this one, Works well in Europe, UX interface, Easy to setup, Music choice, Good and fast responsing support,

Tracks well inbound and outbound calls, links quite well unknown phone numbers to CRM accounts

Queue, history easily accessible and very visible, Review collected by and hosted on G2.com.

Need to clean up your browser history regularly, Unability to use your own playlists as the music choice turns t be repetitive, Review collected by and hosted on G2.com.

The fact that they respond so quickly to any issues and their determination to fix the problem. Review collected by and hosted on G2.com.

The biggest issue is the timestamp of the calls. It does not accurately reflect when you are calling. I have seen some timestamps come through at 8pm and we are closed at that time and I know I didn't call that client at 8pm on that day. The glitches. When it takes forever for the call to connect, or you cannot click on anything until it does. Sometimes you will hear a strange ring when first connecting. Review collected by and hosted on G2.com.

The customer support is excellent! Immediately resolved my issue. Review collected by and hosted on G2.com.

It would be nice to have the option to dial using audio from a laptop/PC instead of having to rely solely on a personal phone. Review collected by and hosted on G2.com.

They're always quick to find a resolution and even quicker to respond, so you're never left wondering where they're at with your support request. There customer support is great and you never have to worry about not having your ticket addressed in a timely manner as they're always very consistent. Also, the interface is really easy to use. I haven't done any reporting using it. Lastly, it appears that there is a way to integrate it with a lot of other business applications. From my understanding, we've only integrated it with our Salesforce and Vonage which seemed pretty easy but I can imagine that it would integrate well with competing products as well without the need for excessive technical demands and programming Review collected by and hosted on G2.com.

Sometimes it can seem a bit laggy but that can more likely be an issue caused by SFDC. I also wish there was a little bit more ease to learn how to transfer within all the systems we've integrated but this could be the case down the road. I'm still figuring out a lot about it so barely a dislike. Review collected by and hosted on G2.com.

Being able to call at a click is nice, also the phone engineers were very helpful Review collected by and hosted on G2.com.

That when i use the "Use Regional ID for click to dial" it comes up as spam on many cell phones, including mine (Galaxy s8 w/ AT&T. Being able to call from the clients area code is great, but now this trade off makes is hard choice.

Also the Disconnected due to idle timeout is kind of startaling, and when we have two agents conferenced in together and it happens, the client can hear it. An option to turn this off or have it as a text aleat on screen would be preferable. Also a way to set the amount of time before idle timeout would be nice. Review collected by and hosted on G2.com.

Very useful system to track my calls. I am available to use it everywhere where I have the internet Review collected by and hosted on G2.com.

At the beginning needs a bit time to understand how it works. Review collected by and hosted on G2.com.

The support offered is the best part!

To report a problem you can easily click a small icon and choose a pre-labeled disposition to track what issue accord as well as supply any notes needed. The contact time is so fast and they ensure the problem is resolved.

The multiple features seem endless and I am always discovering new things to do or new features I am able to toggle on the help benefit my daily use of the dial source system. Review collected by and hosted on G2.com.

As it is a newer feature to me, there are some kinks we are still attempting to fix or work through with the systems we are currently using. I am learning about new features offered everyday and there is typically a feature you can turn on to combat any problem!

Their has been minimal connection issues that I do believe has more to do with the systems we use along side dial source but nonetheless, dial source does attempt to help our company diagnose and fix the problem! Review collected by and hosted on G2.com.

Disposition tabs makes it much better for notating accounts. This helps with repeat callers to make sure we're taking care of the customers in the right way. It is also great for accountability within our organization. I also like how the Account can be linked to Salesforce by recognizing the phone number that the customer called from as well as linking a call/account together even if the phone number does not match to the account. this is very helpful Review collected by and hosted on G2.com.

I do not like how I can be on a Queue call but then also get another Queue call at the same time while already on a queue call, if that makes sense...maybe this Avaya related since we do have to use both? I also do not like how every single time I take a customer off of hold, there is always dead air for 45 seconds to 1 minute. This happens on every single call but I am not sure if that is Avaya or Dial Source. Review collected by and hosted on G2.com.

I love that dialsource is 1 stop shop. The liability to send a pre-recorded voicemail, make notes, add a call and log activity from screen is very efficient and time saving. Review collected by and hosted on G2.com.

The lag time between calls and the number of calls that can be in queue. Review collected by and hosted on G2.com.