Confident LIMS Reviews & Product Details

What I like best about working with confident is the speedy responses to any query. Whether that be a question as it pertains to new regulations or reporting changes, even to as something as simple as an archive request, we are always taken care of in a timely fashion. Even when a problem cannot be resolved, communication is always complete and concise. Our lab continues to use the google sheets API and are very comfortable with the UI setup that we have and the performance of our COA generation is snappy (in part due to the successful archives keeping our bloat down). Review collected by and hosted on G2.com.

We are not as big of fans over the additional charge being applied to the retention of google sheets functionality, but that is a price we are willing to pay due to the ease of usage for it. Review collected by and hosted on G2.com.

I really like how user-friendly the platform is. It’s straightforward to navigate and feels very flexible. I also appreciate the workflow and the way it allows me to view sample information across multiple pages, which helps me stay confident about a sample’s status at almost any time. Review collected by and hosted on G2.com.

Confident LIMS is missing some features such as comprehensive inventory management. It is evident that some features are still in development for the LIMS system, but laboratory management capabilities are slightly lacking. Review collected by and hosted on G2.com.

I really like the Confident LIMS system and its user experience. It's great that it helps us automatically integrate with Metrc and the state reporting system. The UI system makes things really easy, allowing us to track our sample throughput and data over time, and search for trends and samples, even from years ago. I also appreciate the streamlined experience it provides on our end. The initial setup was great, with all the necessary tools and formulas built out. One of the greatest things about Confident LIMS is the support we get in a constantly changing environment, with quick assistance to adapt as needed. It's been able to scale effectively with our growth, providing the necessary tools to maintain efficiency even as we handle more samples and work at the lab. I would give it a ten out of ten because of the dedicated support and immediate responses we receive. Review collected by and hosted on G2.com.

The QAQC module needs more work. We would love to be able to get the data in and displayed in a L-J chart style Review collected by and hosted on G2.com.

Unfortunately, at this time, I have no positive feedback. The 'system' is not a LIMs but a way to upload data to clients, the management system is missing. The QC and inventory claims have proven to be highly unorganized and it seems no troubleshooting or attempts to see if the 'system' even works before being presented to clients. Review collected by and hosted on G2.com.

Please see previous reply. A team dedicated to applying the 'LIMs ' to current real applications is necessary. It is highly evident when speaking with development teams that they lack the understanding (or support?) of what a laboratory management system actually encompasses and it is beyond simply uploading csv files. Review collected by and hosted on G2.com.

The COAs are aesthetically pleasing. Ability to go directly to a client's page and their order from the hotinks. Review collected by and hosted on G2.com.

Almost unusable to use from the cell phone.

Majority of the time a COA does not load on your phone causing you to refresh the screen 2 plus times to work.

Being logged out every time you switch out of the browser on your phone making it very time consuming to use.

There is not a simpler way to view all of the samples within a client. There should be an option when I click on a client under the client's tab there should be a tab to see a list of the client's samples. There is too much da to sort through the "List" section under "Samples".

In the search bar when I am searching something like "Trop Cherry" I wish there was a way to at least right click so I can at least look at all of the options that populated instead of only being able to click on one option that populates and redoing that until I find what I am looking for. Review collected by and hosted on G2.com.

I like having all my sample information and test results in one place. I can quickly find what I need without switching between different files, track sample status, and easily upload and review test results. It saves me time, keeps my work organized, and helps reduce errors. Review collected by and hosted on G2.com.

Nothing I dislike about it at this time. Review collected by and hosted on G2.com.

Our lab uses Confident LIMS to track, process, and report all of our cannabis testing. It’s easy to use, and I find it very user-friendly. The software is expensive but compared to the value of use, it is worth the price paid. Review collected by and hosted on G2.com.

Confident LIMS contains a lot of information, and it’s easy to feel overwhelmed by all the functionality. Review collected by and hosted on G2.com.

I enjoy being able to generate multiple reports at once within a batch of samples. I also like the clean interface and how easy it is to navigate. The best thing about Confident is the support we receive, and I just wish it were available at all times. Review collected by and hosted on G2.com.

I think a few downsides to Confident are that, as a technical person, I’m not always sure certain configurations are being communicated clearly. I also really dislike seeing old samples in the sample list/overview that are years out of date. On top of that, I occasionally run into formatting issues, especially as we adapt to an industry that’s currently in transition as well, and this arises as we try to conform to new rules/regulations. Review collected by and hosted on G2.com.

The availability and knowledge of the support task helps to maintain workflow and deadlines. The interface with regulators streamlines the submission process. We are able to make minor and major adjustments to the software that better serve our needs., such as changing the position of a result on the COA. Review collected by and hosted on G2.com.

We cannot transfer data directly (copy and paste)from our worksheets Review collected by and hosted on G2.com.

Visual customization. Speed. Support responsiveness. Review collected by and hosted on G2.com.

Glitches in customization. While the customization of the interface is a huge positive, but when it does not maintain all settings as it should, this also becomes a negative to have to set up again. Some of these problems are clearly bugs (one or two columns resetting) and not intended or avoidable behavior.

Some basic features require support instead of allowing users to do.

Lack of documentation. Unclear in details of Metrc integration.

Lack of outreach. Ideally would support users in creating the most automated workflows possible. This is a huge value add and also source of frustration when stuck doing tasks manually. Review collected by and hosted on G2.com.