--- title: Confident LIMS Reviews meta_title: 'Confident LIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Confident LIMS works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 16 scale: '5' date_modified: '2026-09-28' parent_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- # Confident LIMS Reviews **Vendor:** Confident LIMS **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.0/5.0 **Total Reviews:** 16 ## About Confident LIMS Confident LIMS is a cloud-native Laboratory Information Management System (LIMS) specifically designed to meet the needs of regulated analytical labs. It is particularly suited for cannabis testing laboratories and other compliance-driven environments that require rapid onboarding, robust audit-ready controls, and flexible workflows. This platform is increasingly adopted by ISO 17025-accredited labs, which demand reliable data management and predictable operational processes. The primary function of Confident LIMS is to centralize various laboratory processes, including sample intake, chain of custody, instrument data capture, quality review, and the generation of final certificates of analysis (COA). By consolidating these critical tasks into a single configurable platform, laboratories can customize their workflows, approval steps, quality gates, and reporting logic without the need for extensive custom development. This adaptability allows teams to refine their processes while ensuring standardization and maintaining data integrity. Key features of Confident LIMS include built-in compliance functionalities such as immutable audit trails, role-based access controls, and electronic signatures that comply with 21 CFR Part 11 principles. The platform also offers configurable quality assurance checkpoints, which enhance the reliability of laboratory operations. Native integrations with regulatory systems like Metrc and BioTrack, as well as instrument and ERP integrations, minimize manual data entry and facilitate the creation of inspection-ready records, thereby streamlining compliance processes. Confident LIMS is designed for rapid implementation, allowing labs to transition from setup to production swiftly. The platform provides guided onboarding, pre-built templates, and hands-on implementation support, which significantly reduces the lengthy configuration cycles often associated with traditional LIMS solutions. Laboratory managers benefit from real-time visibility into sample status, turnaround times, and potential bottlenecks through intuitive dashboards and alerts, while analysts experience improved efficiency in their daily workflows. For laboratories looking to scale their operations, Confident LIMS offers secure cloud performance and a flexible data model that accommodates increasing sample volumes and evolving test menus. The focus on customer success emphasizes practical outcomes, such as reduced transcription errors, simplified audit processes, faster reporting, and consistent compliance readiness. Confident LIMS is a trusted solution for regulated laboratories across various sectors, including cannabis and hemp, nutraceuticals, food and beverage, agriculture, environmental, and natural resources industries in North America. ## Confident LIMS Reviews ### 1. Speedy, Clear Support and Snappy COA Generation with Confident **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew O. | Laboratory Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Confident LIMS?** What I like best about working with confident is the speedy responses to any query. Whether that be a question as it pertains to new regulations or reporting changes, even to as something as simple as an archive request, we are always taken care of in a timely fashion. Even when a problem cannot be resolved, communication is always complete and concise. Our lab continues to use the google sheets API and are very comfortable with the UI setup that we have and the performance of our COA generation is snappy (in part due to the successful archives keeping our bloat down). **What do you dislike about Confident LIMS?** We are not as big of fans over the additional charge being applied to the retention of google sheets functionality, but that is a price we are willing to pay due to the ease of usage for it. **What problems is Confident LIMS solving and how is that benefiting you?** They solve archive requests, COA formatting requests and provide a general flexibility in an ever-evolving regulatory marketplace. ### 2. Comprehensive LIMS with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andre U. | Laboratory Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Confident LIMS?** I really like the Confident LIMS system and its user experience. It's great that it helps us automatically integrate with Metrc and the state reporting system. The UI system makes things really easy, allowing us to track our sample throughput and data over time, and search for trends and samples, even from years ago. I also appreciate the streamlined experience it provides on our end. The initial setup was great, with all the necessary tools and formulas built out. One of the greatest things about Confident LIMS is the support we get in a constantly changing environment, with quick assistance to adapt as needed. It's been able to scale effectively with our growth, providing the necessary tools to maintain efficiency even as we handle more samples and work at the lab. I would give it a ten out of ten because of the dedicated support and immediate responses we receive. **What do you dislike about Confident LIMS?** The QAQC module needs more work. We would love to be able to get the data in and displayed in a L-J chart style **What problems is Confident LIMS solving and how is that benefiting you?** I use Confident LIMS for generating clear reports and tracking quality, sales, and throughput data. It compiles everything in a searchable database and integrates with Metrc for state reporting, simplifying sample trends analysis and invoicing. ### 3. Negative **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Confident LIMS?** Unfortunately, at this time, I have no positive feedback. The 'system' is not a LIMs but a way to upload data to clients, the management system is missing. The QC and inventory claims have proven to be highly unorganized and it seems no troubleshooting or attempts to see if the 'system' even works before being presented to clients. **What do you dislike about Confident LIMS?** Please see previous reply. A team dedicated to applying the 'LIMs ' to current real applications is necessary. It is highly evident when speaking with development teams that they lack the understanding (or support?) of what a laboratory management system actually encompasses and it is beyond simply uploading csv files. **What problems is Confident LIMS solving and how is that benefiting you?** I have reached out for assistance numerous times regarding current confident cannabis 'glitches' and speaking with development teams for the developing LIMs. At this time I have no problems that have been resolved, if anything the issues have been stated as not fixable or due to bugs they cannot figure out. **Official Response from Timo Bentolila:** > We're sorry to hear that your experience has been so negative, and we appreciate the opportunity to better understand where we can improve. We take your concerns about QC Data, Inventory Management, troubleshooting, and the application of Confident to real-world laboratory workflows very seriously. We recognize that your experience has not reflected the level of organization, testing, and workflow support we aim to provide, and we'd appreciate the opportunity to better understand where we're falling short so we can make things better for you and your lab. If you contact support@confidentlims.com, your dedicated account manager can coordinate a call with you to better understand what's missing from your ideal workflows, both within our QC Data and Inventory Management features and elsewhere in the system. ### 4. Review for Confident LIMS **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 24, 2026 **What do you like best about Confident LIMS?** The COAs are aesthetically pleasing. Ability to go directly to a client's page and their order from the hotinks. **What do you dislike about Confident LIMS?** Almost unusable to use from the cell phone. Majority of the time a COA does not load on your phone causing you to refresh the screen 2 plus times to work. Being logged out every time you switch out of the browser on your phone making it very time consuming to use. There is not a simpler way to view all of the samples within a client. There should be an option when I click on a client under the client's tab there should be a tab to see a list of the client's samples. There is too much da to sort through the "List" section under "Samples". In the search bar when I am searching something like "Trop Cherry" I wish there was a way to at least right click so I can at least look at all of the options that populated instead of only being able to click on one option that populates and redoing that until I find what I am looking for. **What problems is Confident LIMS solving and how is that benefiting you?** This particular question I am not finding a relevant answer to enter. **Official Response from Timo Bentolila:** > Thank you for sharing your feedback with us. We're glad to hear that you find the COAs aesthetically pleasing and appreciate the ability to access a client's page and their orders from the hotlinks. We apologize for the inconvenience you've experienced when using Confident LIMS on your cell phone. Your feedback about the difficulty in viewing all of the client's samples and the search functionality is valuable, and we will share it with our development team for further consideration. In the meantime, the Samples list does include a Client filter that can be used to narrow the list to samples associated with a specific client. If you contact support@confidentlims.com, your dedicated account manager can walk you through that functionality and set up a call to better understand the other specific issues you're experiencing when accessing Confident on your phone, so we can address them accordingly. ### 5. Easy, User-Friendly Cannabis Testing Tracking with Confident LIMS **Rating:** 4.5/5.0 stars **Reviewed by:** Ernest J. | Technical Laboratory Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Confident LIMS?** Our lab uses Confident LIMS to track, process, and report all of our cannabis testing. It’s easy to use, and I find it very user-friendly. The software is expensive but compared to the value of use, it is worth the price paid. **What do you dislike about Confident LIMS?** Confident LIMS contains a lot of information, and it’s easy to feel overwhelmed by all the functionality. **What problems is Confident LIMS solving and how is that benefiting you?** Confident LIMS is always working to help clients use the software properly. Its ability to streamline operations and reporting is a major asset for the end user. ### 6. Great batch reporting and support, but configuration clarity and sample list cleanup needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Confident LIMS?** I enjoy being able to generate multiple reports at once within a batch of samples. I also like the clean interface and how easy it is to navigate. The best thing about Confident is the support we receive, and I just wish it were available at all times. **What do you dislike about Confident LIMS?** I think a few downsides to Confident are that, as a technical person, I’m not always sure certain configurations are being communicated clearly. I also really dislike seeing old samples in the sample list/overview that are years out of date. On top of that, I occasionally run into formatting issues, especially as we adapt to an industry that’s currently in transition as well, and this arises as we try to conform to new rules/regulations. **What problems is Confident LIMS solving and how is that benefiting you?** As a technical person, I don’t fully understand the business side. **Official Response from Timo Bentolila:** > Thank you for your positive feedback! We're pleased to hear that you appreciate the bulk COA reporting, our user interface, and the support our team provides. We understand the importance of having support readily available for our labs, including outside of normal business hours, and have had internal conversations about ways we can do so. We also apologize if configuration updates have not always been communicated as clearly as they should be. We want labs to understand the updates being made before they're deployed to their production account to help avoid confusion and minimize rework. If you're ever unsure about an update, have questions, or would like to see how it behaves with different data, please let your dedicated account manager know and we'll be happy to walk through it with you. Regarding older samples appearing in the Samples List or Overview, there are filters and views available that can help labs focus on samples relevant to their current workflows. We'd appreciate the opportunity to better understand which outdated samples you're seeing and help configure your views accordingly. Please reach out to support@confidentlims.com so your dedicated account manager can review the available options with you. Additionally, if you're experiencing formatting issues on your COAs as regulations or reporting requirements change, please let us know. We want to make sure your reports continue to meet your lab's needs, and our team can work with you to review and address those issues. ### 7. Knowledgeable Support and Streamlined Regulatory Submissions **Rating:** 5.0/5.0 stars **Reviewed by:** Lauran B. | Laboratory Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 04, 2026 **What do you like best about Confident LIMS?** The availability and knowledge of the support task helps to maintain workflow and deadlines. The interface with regulators streamlines the submission process. We are able to make minor and major adjustments to the software that better serve our needs., such as changing the position of a result on the COA. **What do you dislike about Confident LIMS?** We cannot transfer data directly (copy and paste)from our worksheets **What problems is Confident LIMS solving and how is that benefiting you?** Confident LIMS warehouses all of the results in one place saving time to generate a COA and release results. It is a definite time safer **Official Response from Timo Bentolila:** > Thank you for sharing your positive experience with our support team and the streamlined regulatory submission process! We've helped labs set up Array Importers that allow them to copy and paste data from their worksheets into Confident LIMS. If you're interested in learning more about whether this could work for your lab, please reach out to support@confidentlims.com so your dedicated account manager can assist you. ### 8. Fast, customizable, though lacking in many areas, has potential to be much better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Confident LIMS?** Visual customization. Speed. Support responsiveness. **What do you dislike about Confident LIMS?** Glitches in customization. While the customization of the interface is a huge positive, but when it does not maintain all settings as it should, this also becomes a negative to have to set up again. Some of these problems are clearly bugs (one or two columns resetting) and not intended or avoidable behavior. Some basic features require support instead of allowing users to do. Lack of documentation. Unclear in details of Metrc integration. Lack of outreach. Ideally would support users in creating the most automated workflows possible. This is a huge value add and also source of frustration when stuck doing tasks manually. **What problems is Confident LIMS solving and how is that benefiting you?** Collection and submission of data to Metrc. Creation of COAs. Some tracking of samples through laboratory workflow. **Official Response from Timo Bentolila:** > We appreciate your feedback and are glad to hear that you value the visual customization, speed, and responsiveness of our support team. We understand your concerns about glitches in the customized views. We recently identified and deployed a fix for an issue affecting saved settings. If you continue to experience the problem, please reach out to your dedicated account manager at support@confidentlims.com so we can investigate further. We also have a Metrc training guide available as a PDF. In addition, our Knowledge Base includes articles covering Metrc and other aspects of the software: https://help.confidentlims.com/how-do-i-integrate-with-metrc Your dedicated account manager should also be reaching out periodically to schedule non-billable account reviews with your lab. These are a great opportunity to discuss ways to further automate your workflows and reduce repetitive or manual tasks. One of our goals as your LIMS provider is to streamline your workflows as efficiently as possible, so your team can spend less time on manual work and more time on real lab work. Account reviews are also a good opportunity to share any other questions, concerns, or feedback you have about our product and service. You can also reach out directly to your account manager to schedule an account review call at your convenience. ### 9. User-Friendly LIMS with Top-Tier Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Confident LIMS?** The LIMS system is very user friendly and their support is top tier. **What do you dislike about Confident LIMS?** It is a little pricy but totally worth it **What problems is Confident LIMS solving and how is that benefiting you?** They are keeping our day to day reporting very easy and that helps our clients at the end of the day with speed and accuracy. ### 10. Easy Metrc Manifest Integration Makes Ordering Services Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Confident LIMS?** Confident LIMS makes it easy for our clients to order services by integrating with their Metrc Manifests. Confident LIMS has been worth the investment. Allowing integration into Metrc and outputting easy to read COAs has saved us a lot of time and money. **What do you dislike about Confident LIMS?** Would like to be able to customize intake forms and COAs more easily and independently. **What problems is Confident LIMS solving and how is that benefiting you?** Confident LIMS performs well with generating COAs allowing our clients to have an easy-to-read format for their results and their clients as well. ### 11. Extremely User-Friendly for Labs and Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Confident LIMS?** It is extremely user friendly from the lab and client POV. **What do you dislike about Confident LIMS?** I would love if you could generate multiple COAs from the same screen and also submit sample results to Metrc accross multple orders at the same time. **What problems is Confident LIMS solving and how is that benefiting you?** Confident is not helping us solve business problems but more or less providing a functional LIMS system that suits our needs. The support team is very helpful when coming across technical issues and most probels are solved same day. Overall very please with Confident;s performance. **Official Response from Timo Bentolila:** > We're glad to hear that you find Confident LIMS so user-friendly for both your lab and your clients! We understand the need to generate multiple COAs at once and have shipped improvements that allow labs to do so. You can generate multiple reports directly from the Samples List by selecting multiple samples → Actions → Generate Reports, from the Single Order Screen by clicking Order Actions → Generate Reports, or from the Orders Table by selecting multiple orders → Generate Reports. We also appreciate your feedback about being able to submit multiple orders to Metrc at once. We've created a feature request on your behalf so our product team can investigate it and consider it for our product roadmap. If you have any questions or run into any issues, please reach out to support@confidentlims.com so your dedicated account manager can assist you. ### 12. Confident Lims Is Well-Configured for Cannabis Data Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Confident LIMS?** Confident Lims is now like other Lims system and very well configured for cannabis data management system **What do you dislike about Confident LIMS?** Dislike few things such as...There are software related, or technical glitch sometimes. And whenever we want to ask a simple query to understand anything it chrages fees or any call also are chargeable. **What problems is Confident LIMS solving and how is that benefiting you?** I liked to Pro pacakge - as it it integrates with metrc system, seamlessly- **Official Response from Timo Bentolila:** > Thank you for your feedback! We're glad to hear that you find Confident LIMS well configured for cannabis data management. We're constantly working to improve our product and service as we strive to be the best LIMS in the world, so we won't stop here. We understand the frustration that can come with software or technical issues. We work hard to minimize unintended impacts from updates, but if you ever encounter what appears to be a bug or error, please reach out to support@confidentlims.com so your dedicated account manager can investigate. Support related to bugs or errors on our part is always non-billable. We also want to clarify that the recurring account review calls our team schedules with your lab are also non-billable. These calls are a great opportunity to discuss questions, concerns, or areas where your team may need additional guidance without incurring service charges. Your account manager should reach out periodically to schedule these reviews, but you're also welcome to contact them directly if you'd like to set one up. Requests that require investigation, configuration, or services unrelated to an error on our part may be billable. That said, we take your feedback on service charges seriously and will continue to review how we can make our billing structure as clear and helpful as possible. ### 13. User-Friendly, Customizable, and Makes Reporting a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Confident LIMS?** Its very user-friendly and offers a good degree of customization. It also integrates well with the other tracking systems we have to use so it makes data reporting a breeze. The team is also very responsive to requests for changes or new features. **What do you dislike about Confident LIMS?** Not having a dedicated mobile app. You can login using a mobile phone browser but having an app would be a nice option. **What problems is Confident LIMS solving and how is that benefiting you?** Its helping us to track incoming samples and report results to all the relevant bodies. ### 14. Clear Sample and Order Markings Make It Easy to Follow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Confident LIMS?** its clear markings of samples and orders. its easy to follow and understand **What do you dislike about Confident LIMS?** it doesnt populate everything in the order at once like anlayst and reviewer need to be checked each time **What problems is Confident LIMS solving and how is that benefiting you?** audit sample traceability **Official Response from Timo Bentolila:** > Thank you for your feedback! We're glad to hear that you find Confident LIMS intuitive and easy to follow. We also understand the inconvenience of having to select fields such as Analyst and Reviewer for each sample individually. Some of our labs use Importers to populate this type of information across multiple samples at once. If you're interested in learning more about whether that workflow could help your lab, please reach out to support@confidentlims.com, and your dedicated account manager can help you explore the available options. ### 15. Flexible Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel R. | Lab Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Confident LIMS?** I appreciate the flexibility and the support from the development teams. **What do you dislike about Confident LIMS?** It still needs some improvements on the QA side and in data analytics, such as better control charting. **What problems is Confident LIMS solving and how is that benefiting you?** Confident has simplified the LIMS process and data uploading. **Official Response from Timo Bentolila:** > We're glad to hear that you appreciate the flexibility of Confident LIMS and the support provided by our teams! We understand the need for continued improvements on the QA and data analytics side, including better control charting. We're actively working to expand this functionality within the platform and appreciate you highlighting it as an area that would provide additional value to your lab. ### 16. Customizable Lab Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about Confident LIMS?** The customer interface is easy to use, and I appreciate the customizable lab options. **What do you dislike about Confident LIMS?** The long, auto-generated sample lab ID is inconsistent with our internal sample ID. **What problems is Confident LIMS solving and how is that benefiting you?** We use it to provide bookends for our internal LIMS. **Official Response from Timo Bentolila:** > We love to hear that you find our interface easy to use and appreciate the customizable lab options. We understand the concern about the auto-generated Sample ID being different from your internal sample ID. In cases like this, labs use the "Internal Lab ID #" field, which can be added to your Sample Intake Form for entering your internal sample ID. This way, you can filter samples by your internal lab ID in the Samples List. If you're interested in learning more, please reach out to support@confidentlims.com so your dedicated account manager can assist you. - [View Confident LIMS pricing details and edition comparison](https://www.g2.com/products/confident-lims/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+00%3A33%3A41+-0500&secure%5Bsession_id%5D=18b7b72f-d6b5-43fe-85ee-162866053262&secure%5Btoken%5D=ccf9fa6000377c3f2f28d09759e295a4785fdbf1850e53d886ecc97edca0c47a&format=llm_user) ## Confident LIMS Features **Process** - Data Storage - Inventory Management - Protocol Templates - Intellectual Protection and Compliance - Comprehensive Search Functionality - Data Access Authorization - Task Management - Protocol/SOP Management - Electronic Laboratory Notebook - Data Management - Compliance Management - Project Management - Sample Management - Lab Information Management - Barcode/Label Management - Customizable Templates - Label Templates **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management - Order Management - Rules-Based Workflow - Configurable Workflow - Decision Support **Resource Management** - Inventory Control - Inventory Management - Health & Safety **Additional Functionality** - Project Tracking - Data Import/Export - For Labs - Reporting/Analytics - Lab Results - Access Controls/Permissions - Mobile Signature Capture - Collaboration Tools - Generative AI - Role-Based Permissions - API - AI Copilot - Electronic Signature - File Sharing **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC - Resource Management - Data Storage Management - Compliance Management - Specimen Management - Patient Records Management - Quality Control Management - Lab Order Management **Operations Management** - Records Maintenance - Excel Data Import - User Access Settings **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Lab Instruments Integration **Additional Functionality** - Electronic Laboratory Notebook - Audit Trail - Document Storage - Data Capture and Transfer - Client Portal - Search/Filter - AI Copilot - Collaboration Tools - Barcode Printing - Reporting/Analytics - Real-Time Reporting - Generative AI - Real-Time Monitoring - Access Controls/Permissions - Data Visualization - Role-Based Permissions - Summary Reports - Activity Dashboard - Customizable Fields - API - EDI - Electronic Signature - HIPAA Compliant - Quality Control - Barcode/Ticket Scanning - Inventory Tracking - Approval Process Control - Certification of Analysis - Secure Data Storage - Quality Assurance - Reporting & Statistics - Data Import/Export - Customizable Reports - Activity Tracking - Compliance Tracking - Barcode Recognition - Barcoding/RFID - Patient Portal - Test Panels - Billing & Invoicing ## Top Confident LIMS Alternatives - [SciNote](https://www.g2.com/products/scinote/reviews) - 4.2/5.0 (303 reviews) - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (252 reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - 4.2/5.0 (206 reviews)