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Concierge Team Reviews & Product Details

Concierge is a guest communication platform that enables event teams to text with their guests. Event managers can schedule text notifications to all their guests in advance, as well as message one-to-one with individual guests. Concierge is typically used for on-site events like hospitality, summits, festivals, and conferences.

Seller

Concierge Digital

Discussions

Concierge Team Community

Overview by

John Tucker

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Thomas G.

Senior Manager, Projects

Mid-Market (51-1000 emp.)

8/22/2024

"Awesome service for multiple communication use-cases"

5/5

What do you like best about Concierge Team?

Concierge team is very responsive as new projects come about and provide great insights with respect to our needs or requests. Should any issues or necessary troubleshooting arise throughout a program, Concierge is quick to jump in with support or a resolution. Review collected by and hosted on G2.com.

What do you dislike about Concierge Team?

Having worked with the team across more than a few events at this point, I have yet to run into an experience that has brought any moments of discomfort or anything less other than appreciation for their work and professional approach to the business. Review collected by and hosted on G2.com.

What problems is Concierge Team solving and how is that benefiting you?

Concierge provides the ability to share planned and real time updates directly to guests of large-scale events. Their services keep our guests well-informed and provide a sense of connection and necessary outreach should they experience any issues or confusion related to their on-site experiences. Review collected by and hosted on G2.com.

AE

Verified User in Events Services

Mid-Market (51-1000 emp.)

7/18/2023

"Amazing Tool for Streamlined Event Communications"

5/5

What do you like best about Concierge Team?

John is super responsive and great to work with! He is receptive to feedback and truly is an extension of our team when Concierge is deployed at our events. Review collected by and hosted on G2.com.

What do you dislike about Concierge Team?

I cannot think of anything at this time. I'm sure as the company grows, additional staff will be brought on to assist with weekend/after hour needs, but we have not experienced any lapse in commuications or support. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/22/2023

"Great Resource!"

5/5

What do you like best about Concierge Team?

Easy and efficient way to mass communicate with all program attendees! Very user-friendly back end to help pre schedule all broadcasts so you don't even have to think about it while on site. Review collected by and hosted on G2.com.

What do you dislike about Concierge Team?

N/A. From conception through event days, everything with the team went flawlessly. Review collected by and hosted on G2.com.

What problems is Concierge Team solving and how is that benefiting you?

SMS messaging is an easier and more effective way to communicate with event attendees. Concierge was very easy to use from a cell phone, avoiding the need to be by a laptop 24/7. The option to pre-scheudle broadcasts was terrific and it was straightforward to add live broadcasts if need be. Review collected by and hosted on G2.com.

JL

Jeff L.

Mid-Market (51-1000 emp.)

6/27/2023

"The best SMS tool for brands"

5/5

What do you like best about Concierge Team?

Concierge team is best at supporting creative brand activations such as store and community events as well as 1:1 direct customer outreach. Review collected by and hosted on G2.com.

What do you dislike about Concierge Team?

There's not much to dislike about Concierge Review collected by and hosted on G2.com.