--- title: Commune Reviews meta\_title: 'Commune Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 36 reviews by the users' company size, role or industry to find out how Commune works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 36 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Commune Reviews & Product Details Visit Website Commune is the brand advocacy platform for B2C companies that grows revenue by increasing UGC on social media and improving LTV through building a community of consumer advocates. First released in 2019, we have supported 300+ clients such as Adobe, Kellogg's, Mazda, Panasonic, and Marugame Udon. Key Differentiators: - Gamification and incentives to turn community members into advocates A fully customizable challenges/rewards system encourages community members to engage with other community members, answer surveys, complete training, and post reviews on social media. - AI-powered community management: Leveraging data from millions of users from hundreds of communities, Commune's AI helps you run a successful community while reducing the workload by 10x. - The world's first mobile-first community platform: Commune is a mobile-first community platform with a native app. Embedding in an existing app is available too. - All-in-one platform for B2C companies to engage with customers: Points, Rewards, Surveys, E-learning, Livestreaming, custom pop-ups, push notifications...everything you need for engaging community members built-in. * * * Product Website Commune Seller [Commune](https://www.g2.com/sellers/commune-ebd60868-6eec-4722-a9fa-787cc6aac6c0) Discussions [Commune Community](https://www.g2.com/products/commune-2025-04-24/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Yuya Takada Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/commune-2025-04-24/pricing) ## Top-Rated Alternatives [ ![Mighty Networks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ ![Circle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Circle") Circle 4.5/5(515) ](https://www.g2.com/products/circle-so-circle/reviews) [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ View All Alternatives ](https://www.g2.com/products/commune-2025-04-24/competitors/alternatives) ## User Insights Average based on 36 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 12/6/2023 "Commune: An Indispensable Partner for Quality Community Management" 5/5 What do you like best about Commune? ・The most commendable aspect is the diversity it brings to community management, enabling us to reach levels in both hardware and software that we couldn't achieve on our own. Specifically, the system continually integrates various needs and usage methods from many communities, constantly updating and offering hardware benefits. On the software side, we are provided with opportunities for information exchange with other communities and receive dedicated, empathetic advice and analysis during regular meetings with Commune's CS, helping us to look at our community from multiple angles and identify issues. Review collected by and hosted on G2.com. What do you dislike about Commune? ・We want to encourage the use of DM features to stimulate interaction among users, but currently, the only options are to either completely open or close the DM feature. This limitation is a significant challenge for our community. We would appreciate adding a feature that allows us to limit the availability of DMs to specified groups. ・Enhancing the data analysis function would help us see user responses to our initiatives, speeding up the process of improving the community. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・Having limited resources for community management, it was beneficial to externalize the system development function of community infrastructure by using Commune. This allowed us to focus our internal resources on planning community services and enhancing user engagement. Furthermore, the infrastructure resulted from many communities' operational experiences, offering us something better, faster, and more cost-effective than when we were building infrastructure in-house. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YH Yasuhiro H. Mid-Market (51-1000 emp.) 12/25/2023 "A Functional Platform with Comprehensive Support!" 4.5/5 What do you like best about Commune? This platform is equipped with all the necessary features for community management, and these can be freely customized. Regular updates are made, continually improving its ease of use. Review collected by and hosted on G2.com. What do you dislike about Commune? Since we post numerous announcements from the management side, the ability to set the display order of posts, such as prioritizing important ones, would enhance the platform's functionality. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? We are utilizing Commune as an online platform for a closed membership organization. It serves not only for event announcements and member introductions but also fosters connections and communication among members outside of real-life events. Additionally, there is a well-structured support system for problem-solving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Remi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remi T.") RT Remi T. Mid-Market (51-1000 emp.) 11/28/2023 "Easily Understandable Platform for Everyone and Strong Support for Communities" 4/5 What do you like best about Commune? ・The UI/UX is intuitively easy to understand and accessible for first-time and all types of users. ・The CS team provides invaluable support and guidance. ・The platform is packed with essential elements for a community, such as boxes, sections, surveys, and badges. Looking forward to future updates! Review collected by and hosted on G2.com. What do you dislike about Commune? ・As a "community," it would be great to have more mechanisms for participants to connect. For instance, it is being able to set and follow tags based on interests during registration. (There might be a feature to follow people, but I'm thinking of something like a tag version of that). Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・As a CS, we get another important new channel for user communication. ・We can glean insights into users' personalities that are not apparent in business settings, leading to increased conversations with users. ・The online community allows us to accumulate user insights and offer new value. ・By getting knowledge in the online community, we can continuously provide high-quality services to users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/27/2023 "Cool CS Tool that triples onboarding productivity while boosting customer satisfaction" 5/5 What do you like best about Commune? ・The analytics dashboard is easy to understand and user-friendly. ・The platform is thoughtfully peppered with fine elements to energize the community, such as welcome messages, DM functionality between admins and users, badge features, and stamp functions. ・Having a community of users who utilize the same community tool is very reassuring and has provided us with various innovative ideas. ・Strong customer support Review collected by and hosted on G2.com. What do you dislike about Commune? ・Currently, posts are displayed in the order they are published, so it would be beneficial to have the ability to rearrange the internal content regardless of the posting order. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? We faced the challenge of onboarding three times the number of new customers without increasing our internal resources. Thanks to this tool, we could prepare the necessary information for onboarding customers in advance, share FAQs among users, and conduct one-to-many onboarding sessions regularly, overcoming this difficult situation. Moreover, this tool has improved our onboarding productivity and enhanced customer satisfaction. Many customers have expressed their satisfaction, valuing our community as a significant contributor to the industry. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![繁幸 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "繁幸 .") 繁 繁幸 . Mid-Market (51-1000 emp.) 11/22/2023 "The ultimate All-in-One partner for community managers" 5/5 What do you like best about Commune? With a wide range of features and support available, even those new to community management can feel secure and supported. Additionally, customer-to-customer communities on the platform facilitate the exchange of information and ideas about community management, allowing for a collaborative 'co-creation' of the future. Review collected by and hosted on G2.com. What do you dislike about Commune? There are no points I dislike about Commune in particular. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・Since its implementation, we've been able to enhance engagement with our users. We can now execute scalable, personalized communication with each user. ・By discussing with other users of the same service, insights can be fostered within the community. This information enables us to maximize the effectiveness of our marketing, sales activities, and customer success efforts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YM Yui M. Enterprise (\> 1000 emp.) 11/14/2023 "Rich Analytics Features Enable Rapid PDCA Cycles for Community Managers!" 5/5 What do you like best about Commune? ・The admin dashboard is simple and offers a wealth of analytical perspectives and detailed filter settings, making it easy to execute PDCA cycles. ・We utilize the community for Commune users from other companies. This allows for inputs and consultations on other companies' case studies, enabling community managers to improve each other's strategies. Review collected by and hosted on G2.com. What do you dislike about Commune? ・Improving the UI of the user screens to be more user-friendly and visually appealing might reduce user drop-off. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・We've successfully bridged the gap between existing customers and prospective buyers, helping ease the concerns of those considering purchasing. ・As we can quickly gather survey responses, we've been able to make decisions and validate hypotheses much faster than ever before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![さくら .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "さくら .") さ さくら . Mid-Market (51-1000 emp.) 11/22/2023 "A New Community Platform with Comprehensive Support" 4.5/5 What do you like best about Commune? The management interface is intuitively understandable, even for beginners, allowing anyone to create the community site they envision. Basic analytics features are also included, making it easy to identify areas for improvement. Furthermore, these features are continuously being developed and updated, so I look forward to even more advancements in the future. Review collected by and hosted on G2.com. What do you dislike about Commune? There are only two design templates available, so I would be pleased to see more elaborate display options. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? It's easier to identify user grievances. Minor issues that wouldn't necessarily lead to a direct inquiry can be hard to surface, and the community platform helps in recognizing these subtle, yet important, areas of user dissatisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MH Maiko H. Enterprise (\> 1000 emp.) 12/9/2023 "A Japan-Originated Community Platform for Businesses" 4.5/5 What do you like best about Commune? Accessible even without initial investment, it offers a management interface and basic community features. This service is perfect for companies experimenting with communities and understanding the essential aspects. Review collected by and hosted on G2.com. What do you dislike about Commune? Customizing the UI and management interface currently has limitations, with room for future development and improvement. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? This service offers a solution to the challenges of limited budget and time, providing a sufficient range of features for beginners to start a community. It's an ideal service for those considering or wanting to launch a community project within a short timeframe and on a tight budget. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 11/30/2023 "A Community Platform Friendly to Beginners" 4/5 What do you like best about Commune? ・The admin interface is simple, and once you get the hang of it, self-operation becomes smooth. ・Being able to set up challenges with rewards, not just posts, made it easier to energize the community and smoothly gather consumer insights. Review collected by and hosted on G2.com. What do you dislike about Commune? ・It would be even better if the analysis screen could delve into more detail. ・Having survey download options other than CSV would be appreciated (e.g., having survey results in PPT format). ・Making the app download and registration process smoother would likely help energize the community. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・With its implementation, we've been able to gather consumer insights more smoothly and within a shorter timeline. ・We are now able to learn about the real-world uses of our products on a daily basis. ・Consumers have been able to connect with each other, enhancing their loyalty to our products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH Anzai H. Enterprise (\> 1000 emp.) 11/20/2023 "High-Quality Features and an Outstanding Support Team!" 5/5 What do you like best about Commune? The wide range of features and support are not just provided; they facilitate discussions on community management and feature ideas within a customer-to-customer community platform. This community aspect has brought us closer to our customers, fostering a much better relationship than before. Review collected by and hosted on G2.com. What do you dislike about Commune? It would be even better if there were more flexibility in customizing the site design. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? By incorporating the feedbacks of users discussed within the community, we've gained insights for future product development. It has also helped us recognize mistakes in the information that we, as manufacturers, had taken for granted. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 22 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/commune-2025-04-24/pricing) ##### ##### Commune Features Community Building Member Profiles Real-Time Notifications Community Improvement Gamification Polls & Questions Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/commune-2025-04-24/features) ##### Categories on G2 [Employee Communications](https://www.g2.com/categories/employee-communications)[Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [Which auditing services solutions offer quick implementation and minimal training requirements for small to mid-market teams?](https://www.g2.com/discussions/which-auditing-services-solutions-offer-quick-implementation-and-minimal-training-requirements-for-small-to-mid-market-teams)[Which on-premise data integration software is most relied on for scheduling automated daily workflows so data pipelines run consistently without manual intervention each morning?](https://www.g2.com/discussions/on-premise-data-integration-which-on-premise-data-integration-software-is-most-relied-on-for-scheduling-automated-daily-workflows)[What platform integrates service desk tools with asset management?](https://www.g2.com/discussions/what-platform-integrates-service-desk-tools-with-asset-management) [Best AI video generation platforms for social media content](https://www.g2.com/discussions/which-is-the-best-ai-video-generation-platform-for-social-media-content)[Which lead retrieval systems have the strongest integrations with HubSpot and Salesforce so captured leads flow directly into the CRM without a CSV export step?](https://www.g2.com/discussions/which-lead-retrieval-systems-have-the-strongest-integrations-with-hubspot-and-salesforce-so-captured-leads-flow-directly-into-the-crm-without-a-csv-export-step)[Pros and Cons Details](https://www.g2.com/products/commune-2025-04-24/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)