--- title: Commune Reviews meta\_title: 'Commune Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 36 reviews by the users' company size, role or industry to find out how Commune works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 36 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Commune Reviews & Product Details Visit Website Commune is the brand advocacy platform for B2C companies that grows revenue by increasing UGC on social media and improving LTV through building a community of consumer advocates. First released in 2019, we have supported 300+ clients such as Adobe, Kellogg's, Mazda, Panasonic, and Marugame Udon. Key Differentiators: - Gamification and incentives to turn community members into advocates A fully customizable challenges/rewards system encourages community members to engage with other community members, answer surveys, complete training, and post reviews on social media. - AI-powered community management: Leveraging data from millions of users from hundreds of communities, Commune's AI helps you run a successful community while reducing the workload by 10x. - The world's first mobile-first community platform: Commune is a mobile-first community platform with a native app. Embedding in an existing app is available too. - All-in-one platform for B2C companies to engage with customers: Points, Rewards, Surveys, E-learning, Livestreaming, custom pop-ups, push notifications...everything you need for engaging community members built-in. * * * Product Website Commune Seller [Commune](https://www.g2.com/sellers/commune-ebd60868-6eec-4722-a9fa-787cc6aac6c0) Discussions [Commune Community](https://www.g2.com/products/commune-2025-04-24/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Yuya Takada Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/commune-2025-04-24/pricing) ## Top-Rated Alternatives [ ![Mighty Networks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ ![Circle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Circle") Circle 4.5/5(515) ](https://www.g2.com/products/circle-so-circle/reviews) [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ View All Alternatives ](https://www.g2.com/products/commune-2025-04-24/competitors/alternatives) ## User Insights Average based on 36 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Ryoga H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryoga H.") RH Ryoga H. Mid-Market (51-1000 emp.) 11/24/2023 "Supporter of Strategic Customer Success" 5/5 What do you like best about Commune? I am very satisfied with their comprehensive support and the user-friendliness of their product. I genuinely appreciate their consistently constructive and empathetic suggestions. The product UI is also fantastic, and I have been able to use it with hardly any need to refer to the support pages. For me, other CMS platforms were too feature-heavy and complex, but Commune focuses on functions that are truly valuable for users, and it has received positive feedback from our clients. Review collected by and hosted on G2.com. What do you dislike about Commune? Despite the dedicated support we receive, our challenge is finding the time to manage the community effectively. We are looking forward to enhancements in AI recommendations and personalization features based on community users' behavior and post data. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? We have successfully reduced our onboarding workload by tenfold. There have been cases where the community led to successful deals, making it a topic of conversation within our industry. Going forward, we aim to gain customer insights that can lead to improvements in our products and services. Review collected by and hosted on G2.com. Show More 11/26/2023 Current UserValidated ReviewerSource: Organic ![Noriaki N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noriaki N.") NN Noriaki N. Mid-Market (51-1000 emp.) 11/24/2023 "Launch the Fastest and Best Community with Ease!" 5/5 What do you like best about Commune? ・No coding is required for site construction, allowing anyone to intuitively and quickly launch a community site. ・Receive accurate advice and support from a professional support team to form high-quality communities tailored to individual needs. ・The admin interface is simple and intuitive, enabling anyone to change site design and UI without coding knowledge, with real-time updates. ・Incorporated essential analytics features facilitate intuitive analysis of user behavior trends. Review collected by and hosted on G2.com. What do you dislike about Commune? ・It would be more user-friendly if light modifications to the site's UI and design based on individual requests could be implemented quickly. ・Expanding external integration APIs, including generative AI, would increase capabilities significantly. ・Adding deeper data analysis features akin to Google Analytics as a standard feature, like tracking user site navigation, would make it easier to gain customer insights. ・It would be appreciated if the specification, including responsive design for both browser and app versions, could be enhanced to meet needs with increased design flexibility. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? While user engagement was limited post-service delivery, building a community has significantly advanced the creation of vital assets for our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mina A.") MA Mina A. Mid-Market (51-1000 emp.) 11/22/2023 "Ideal Package Service for New Implementations!" 4/5 What do you like best about Commune? ・It's a strong service for companies wanting to implement fan marketing. ・Even companies inexperienced in fan marketing can start smoothly with proposals and support. ・Company representatives don't need to dedicate all their time to the community. With support, they can manage the community while balancing their existing duties. ・There are plans tailored to the size of the community, allowing you to start on a low budget. Review collected by and hosted on G2.com. What do you dislike about Commune? ・As with other IT services, I look forward to continuous updates in detailed functionality. For example, the ability to operate the entire admin menu from mobile devices and to schedule notifications for published posts. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・By implementing this, we have been able to visualize customers with high engagement with our brand. ・Increasing communication with highly engaged customers has created a positive cycle of growing engagement. ・Posts by highly engaged customers have resulted in positive expressions that our company alone could not have achieved. ・We have gained insights into what customers want and don’t want from our brand. We realized that some content we thought was necessary was actually not needed. ・Customer activities like store visits and event attendance in the offline world have been enhanced. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YS Yuto S. Small-Business (50 or fewer emp.) 11/9/2023 "Start an Online Community with Ease and Quality Assurance with Commune" 5/5 What do you like best about Commune? ・Even novices can intuitively build a community site with the no-code platform. → No need for internal training, making it easy to hand over community manager responsibilities ・The site design is so intuitive that you can figure it out without looking at the instructions. ・There are many case studies from other companies using the same platform, making it easy to emulate successful examples. ・You can join a community of community managers, which allows for sharing knowledge and insights. ・The platform also manages any inappropriate comments within the community. ・You can freely assign tags to specific participants, allowing for detailed analysis. ・Community management is a somewhat specialized field within marketing, with few reference books available. Still, the customer support team has the necessary expertise and is committed to helping you achieve your goals. Review collected by and hosted on G2.com. What do you dislike about Commune? There's nothing in particular since we've just launched, but maybe having more casual posting options like Instagram Stories would be nice. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・We've only recently implemented it, but we're discovering unexpected customer insights every day as we develop our community. ・Previously, we seldom conducted customer interviews, but since the launch of the community, we've established an interview process that is becoming institutionalized within the company. ・It feels like there's an increased attachment to our brand not just among customers but also internally (inner branding). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic 濵 濵田 . Small-Business (50 or fewer emp.) 12/8/2023 "Commune has all the features we want, making it easy to integrate with our own services!" 5/5 What do you like best about Commune? With its all-in-one functionality, we can quickly implement strategies conceived internally within our community. The ability to tailor content for each user allows for needs-based responses. Features like FAQs, challenges, badges, points, and events make it easy to create touchpoints with customers beyond just posts, effectively blending tech-touch and high-touch approaches. Development is user-centric, with rapid updates. Monthly meetings provide various insights and advice from an external perspective. Review collected by and hosted on G2.com. What do you dislike about Commune? I'd like to see more detailed user-specific changes and analyses. Adding a payment feature would also make it more convenient for membership-based online communities. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? We juggled various tools, but now we can manage everything in one unified platform. It's become easier to understand strategies and results for each user and group, allowing us to evaluate various approaches effectively. We can now better convey our brand's vision. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaori U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaori U.") KU Kaori U. Small-Business (50 or fewer emp.) 11/15/2023 "A Community Platform Offering Operability and Customizability, Expanding the Horizons of Business" 4.5/5 What do you like best about Commune? It's easy to get accustomed to the operation. There are numerous examples of other communities that are very informative. The support provided up to the implementation is thorough. Thanks to precise advice and guidance, we were able to build our platform smoothly. Review collected by and hosted on G2.com. What do you dislike about Commune? It would be convenient if the admin interface could show not only the usernames but also the names of applicants. Increasing the variety of usable fonts would enhance the design aspect. Adding a payment function to create pages accessible only to paid members would be perfect. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・The implementation has allowed us to build a close connection with our users. ・By using it like owned media, we can convey our true intentions behind our store creation. ・Utilizing these aspects, we can build an ideal relationship with our users while crafting products and marketing, laying the groundwork for business expansion and collaborations with other industries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Keiichi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keiichi C.") KC Keiichi C. 経営企画グループ 事業開発 Mid-Market (51-1000 emp.) 11/26/2023 "The Intuitive UX and Extensive Support" 4.5/5 What do you like best about Commune? ・Having customer support with extensive industry experience was a great help during the launch. Their expertise helped us avoid unnecessary mistakes and detours. ・Even after the launch, they provide insights we might not notice on our own, maintaining a higher level of PDCA accuracy than we could achieve alone. ・Even without web expertise, the settings are easy to manage, allowing our operational team to focus on essential tasks like how to energize the community. Review collected by and hosted on G2.com. What do you dislike about Commune? We would appreciate further enhancement of the API to integrate community content seamlessly into other business contexts. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・The actions and feedback of customers within the community have sharpened our understanding of their needs and preferences, greatly aiding our future service planning. ・Consolidating customers and content in one place has enabled us to create a sustainable and cost-effective marketing channel. Review collected by and hosted on G2.com. Show More 5/26/2024 Current UserValidated ReviewerSource: Organic ![Miku E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miku E.") ME Miku E. Enterprise (\> 1000 emp.) 11/27/2023 "A Reassuring Partner & Advisor, Right by Our Side!" 4/5 What do you like best about Commune? "・The admin interface is simple, intuitive, and user-friendly, making it easy to follow metrics. ・Even beginners can create visually appealing community pages. ・We've primarily operated offline communities, but with an online platform, we've seen engagement from individuals who were less active offline, such as posting and looking at event information. It's become a key source of information for our users." Review collected by and hosted on G2.com. What do you dislike about Commune? ・I haven't encountered any specific issues yet, as I'm still new to using it. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? Each customer has a dedicated representative, so direct communication was somewhat limited previously, and it was hard to know the customers personally. But now, through introductions and conversations on the platform, we can learn about their hobbies and interests, making in-person interactions more meaningful. It's gratifying to see more faces matching with names, not just connections through representatives. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NS Nobuaki S. Enterprise (\> 1000 emp.) 11/20/2023 "An Easily Accessible Community Platform with Comprehensive Support" 5/5 What do you like best about Commune? Commune offers all the essential features needed for community management, and customizing them for our company was straightforward. The customer success representative from Commune closely communicated with us up to the site launch, helping and guiding us throughout, which allowed us to prepare while handling other tasks. They respond thoroughly to feedback on the product, making us optimistic about future improvements. Review collected by and hosted on G2.com. What do you dislike about Commune? There are times when page loading feels slow. Faster loading times would enhance the overall experience. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? It has become a platform for information exchange and problem-solving among users, providing a space to hear genuine user feedback that we couldn't obtain through our sales activities. Our sales and product teams have also started to engage on the community platform. This multi-directional communication, unlike other social networks, has strengthened our touchpoints with users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/7/2023 "Evolving Functions and Dedicated Customer Success" 4.5/5 What do you like best about Commune? ・We can exchange operational information and discuss problem-solving strategies on a community platform for community managers, allowing us to incorporate various ideas into our community. ・Communication with the service development team and user interaction are well-established, driving the development by user feedback. This has increased expectations from the development side, resulting in continuous requests for new features from various users, making us hopeful for further functional enhancements. Review collected by and hosted on G2.com. What do you dislike about Commune? ・It would be appreciated if the analytics screen UI could be made more user-friendly. ・Being able to optimize contract plans and implement features individually would be beneficial. Review collected by and hosted on G2.com. What problems is Commune solving and how is that benefiting you? ・There was a lack of connection and mutual assistance among students, but the introduction of this service has revitalized interaction among users. Students have started organizing study groups and networking events around common themes, and we're seeing scenarios where students receive advice on their learning difficulties from their peers, boosting the users' enthusiasm for learning. ・The increase in quality communication tools with students has smoothed the relationship building between faculty and students, contributing to an enhanced sense of psychological safety in advancing various activities within the institution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 22 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/commune-2025-04-24/pricing) ##### ##### Commune Features Community Building Member Profiles Real-Time Notifications Community Improvement Gamification Polls & Questions Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/commune-2025-04-24/features) ##### Categories on G2 [Employee Communications](https://www.g2.com/categories/employee-communications)[Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [Which auditing services solutions offer quick implementation and minimal training requirements for small to mid-market teams?](https://www.g2.com/discussions/which-auditing-services-solutions-offer-quick-implementation-and-minimal-training-requirements-for-small-to-mid-market-teams)[Which on-premise data integration software is most relied on for scheduling automated daily workflows so data pipelines run consistently without manual intervention each morning?](https://www.g2.com/discussions/on-premise-data-integration-which-on-premise-data-integration-software-is-most-relied-on-for-scheduling-automated-daily-workflows)[What platform integrates service desk tools with asset management?](https://www.g2.com/discussions/what-platform-integrates-service-desk-tools-with-asset-management) [Best AI video generation platforms for social media content](https://www.g2.com/discussions/which-is-the-best-ai-video-generation-platform-for-social-media-content)[Which lead retrieval systems have the strongest integrations with HubSpot and Salesforce so captured leads flow directly into the CRM without a CSV export step?](https://www.g2.com/discussions/which-lead-retrieval-systems-have-the-strongest-integrations-with-hubspot-and-salesforce-so-captured-leads-flow-directly-into-the-crm-without-a-csv-export-step)[Pros and Cons Details](https://www.g2.com/products/commune-2025-04-24/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)