CometChat Reviews (111)

Reviews

CometChat Reviews (111)

4.6
111 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of integration and robust customer support, highlighting how quickly they can implement features and receive assistance. Many appreciate the extensive range of customization options available, allowing them to tailor the service to their needs. However, some users note that documentation can be confusing, which may hinder the onboarding process.

Pros & Cons

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NR
Navas R.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The Integration is awesome"
5/5
What do you like best about CometChat?

Integration options. We are running cometchat on 4 projects and it readily integrated with all of them Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Documentation was a little confusing at least for me. But they have fixed it now I think.

Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Navas!

Thank you so much for your feedback. We've refined and updated our Documentation since that time so we do hope this has been helpful but we appreciate your patience and understanding for sure!

See how CometChat improved
MF
Michael F.
Small-Business (50 or fewer emp.)
"Nice app"
5/5
What do you like best about CometChat?

Simplified documentation and easy integrations Review collected by and hosted on G2.com.

What do you dislike about CometChat?

So far, I've been happy with the experience Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Michael,

We're glad to hear about how much you've enjoyed your experience with us. We look forward to continuously growing alongside you!

ND
Nonie D.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Love the SDKs. "
5/5
What do you like best about CometChat?

Love the SDKs. It was up and running for me in less than 30 minutes Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Support hours are in Indian time zone could be improved Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Nonie,

We're ecstatic that you were able to leverage our SDKs so quickly and thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. We look forward to growing along side you and your business!

IK
Iva K.
Small-Business (50 or fewer emp.)
"So many possibilities"
5/5
What do you like best about CometChat?

I love the Features, Customization Options Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Really long Support hours for North America. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Iva,

Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier but on the flip side, we're happy to hear about the value our SDK was immediately able to bring to your team.

TW
Tolani W.
Mid-Market (51-1000 emp.)
"Very Flexible"
5/5
What do you like best about CometChat?

I love the flexibility of Cometchat features. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

No concerns at the moment, everything has been A1 Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Tolani,

We're glad to hear about your experience and hope we've been able to make a consistent positive impact within your organization. Be sure to check out our updates page below to see what new features and enhancements our team has been cooking up!

See how CometChat improved
Katrina J.
KJ
Katrina J.
Director
Computer Networking
Small-Business (50 or fewer emp.)
"Numerous features"
5/5
What do you like best about CometChat?

 Plethora of features as compared to other competitors. They have a huge  number of features and they Integrate with almost every platform available. We  are a community website and the Software integrated easily with our website  with no fuss. Our users love the product and all the features that it offers,  everything from voice and Video to their Collaboration tools. The features keep  our users on the website and help us increase user engagement.  Review collected by and hosted on G2.com.

What do you dislike about CometChat?

The activation details took time to arrive although it was an issue from paypal. So I dont think CometChat can be blamed. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Katrina,

Thank you so much for your feedback. Increasing user engagement, connections and growth is at the heart of all of the features and objectives that we've set out for so it's great to hear that you were able to accomplish just that!

KL
Katelin L.
Small-Business (50 or fewer emp.)
"flexible solution"
5/5
What do you like best about CometChat?

This is an all in one Chat Solution for every platform Review collected by and hosted on G2.com.

What do you dislike about CometChat?

CometChat has been amazing to our business and our users love it. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Katelin,

Happy to hear about how much you've enjoyed our product and suite of extensions! Thank you so much for your review and please don't forget to check out our updates page below to see what our team has been cooking up since 2018!

See how CometChat improved
Laurel k.
LK
Laurel k.
Manager
Computer Software
Small-Business (50 or fewer emp.)
"Good chat integration"
5/5
What do you like best about CometChat?

We are a consultation website and were looking for a Chat Integration that fits  with our current website with minimal effort. CometChat did just that it was easy  to Integrate and had all the features we needed. We charge people per session  and wanted a chat system that could help us do this easily, CometChat has a  RBAC feature which allowed us to create a tier of users who could get paid  sessions with us. We used this to get regular customers to upgrade to higher  tiers. The features are amazing and help us do exactly what we want. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

We have a positive experience with no issues till date. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Laurel,

Thanks so much for your feedback and we're happy to be a part of your business's journey and growth!

AM
Alex M.
Small-Business (50 or fewer emp.)
"Does its job well"
5/5
What do you like best about CometChat?

I'm really impressed with the Constant Updates Review collected by and hosted on G2.com.

What do you dislike about CometChat?

We have had a rather pleasant experience with them. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Alex!

Thank you so much for your feedback. Definitely an understatement to say that we're glad you were able to leverage our SDKs to add CometChat in an effective and timely manner. Two things that we really honed in on to make sure our customers were truly successful!

JD
Joan D.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Amazing product with great pre and after sales assistance."
5/5
What do you like best about CometChat?

Amazing Features, Exceptional Support team Review collected by and hosted on G2.com.

What do you dislike about CometChat?

I dislike nothing at the very least. Really functional Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

Hi Joan,

Thank you so much for your feedback as we look forward to growing alongside you and your business!