Comet Backup Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Comet Backup for its secure and reliable backup solutions, ensuring essential data is safeguarded effortlessly. (24 mentions)

Users value the secure storage of Comet Backup, preventing loss of essential and confidential data effectively. (16 mentions)

Users commend the ease of use of Comet Backup, praising its seamless integration with various storage providers. (14 mentions)

Users appreciate the secure and reliable storage system of Comet Backup, ensuring their data is well protected. (12 mentions)

Users value the flexible storage capacity of Comet Backup, which meets diverse backup needs across multiple devices. (12 mentions)

Users find the complex interface of Comet Backup challenging, needing clearer instructions and improved design for better usability. (4 mentions)

Users find Comet Backup to be expensive, especially for small businesses, driving some to consider alternatives. (4 mentions)

Users suggest that UX improvement is necessary for better aesthetics and clearer feature instructions in Comet Backup. (4 mentions)

Users are dissatisfied with pricing issues, including pre-pay requirements and high costs for small businesses. (3 mentions)

Users find the retention policies confusing, which may hinder their understanding of Comet Backup's features. (2 mentions)

5 Pros or Advantages of Comet Backup

1. Backup Solutions

Users commend Comet Backup for its secure and reliable backup solutions, ensuring essential data is safeguarded effortlessly.

See 24 mentions

See Related User Reviews

Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you like about Comet Backup?

Comet Backup has been over a money saver and has functioned very well. The backups complete without issue. It is easy to setup new users and devices.

2. Security

Users value the secure storage of Comet Backup, preventing loss of essential and confidential data effectively.

See 16 mentions

See Related User Reviews

Omar B.

Mid-Market (51-1000 emp.)

5.0/5

"Comet Backup, the best software for running your digital backups and security copies."

What do you like about Comet Backup?

Comet Backup is high quality enterprise software that offers the most advanced resources for backing up all your digital work automatically and secure

adrian C.

Enterprise (> 1000 emp.)

5.0/5

"Comet Backup: a high performance system for backing up your information and work content."

What do you like about Comet Backup?

I like using Comet Backup's features because it allows me to back up my work securely and automatically, protecting all the work data and files I stor

3. Ease of Use

Users commend the ease of use of Comet Backup, praising its seamless integration with various storage providers.

See 14 mentions

See Related User Reviews

Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Justin W.

Small-Business (50 or fewer emp.)

5.0/5

"Good Backup Verification, Custom Branding, Pricing"

What do you like about Comet Backup?

The monitoring dashboard gives me an easy way to verify all client backups

4. Data Security

Users appreciate the secure and reliable storage system of Comet Backup, ensuring their data is well protected.

See 12 mentions

See Related User Reviews

adrian C.

Enterprise (> 1000 emp.)

5.0/5

"Comet Backup: a high performance system for backing up your information and work content."

What do you like about Comet Backup?

I like using Comet Backup's features because it allows me to back up my work securely and automatically, protecting all the work data and files I stor

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Excellent and reliable backup solution !"

What do you like about Comet Backup?

Comet backup does its job perfectly. Our maximum data is on AWS instances - EC2 and Amazon Lightsail where our company client's website is stored. Thi

5. Storage Capacity

Users value the flexible storage capacity of Comet Backup, which meets diverse backup needs across multiple devices.

See 12 mentions

See Related User Reviews

Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Curtis C.

Mid-Market (51-1000 emp.)

5.0/5

"Comet Backup guarantees effective and secure backup and storage of valuable company information"

What do you like about Comet Backup?

Comet Backup ensures effective and secure backup and storage of valuable company information. It is also very easy to use, details the stored informa

5 Cons or Disadvantages of Comet Backup

1. Complex Interface

Users find the complex interface of Comet Backup challenging, needing clearer instructions and improved design for better usability.

See 4 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

K Vasanth K.

Small-Business (50 or fewer emp.)

3.0/5

"Modern cloud with Direct-to-cloud backup features"

What do you dislike about Comet Backup?

The website and the interface consoles can be improvised to look better and few features need a clear explanation about the instructions.

2. Expensive

Users find Comet Backup to be expensive, especially for small businesses, driving some to consider alternatives.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good backup solution, very good support"

What do you dislike about Comet Backup?

The main issue I have with the service is the requirement to "pre-pay"; ie they debit a minimum of $100 USD (for my service) that is non-refundable if

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Fix of issue when backup failed to see disks on server"

What do you dislike about Comet Backup?

The cost of the service changed and the amount they are asking is not viable for a small business. Then to ask us to pay more for self-hosting than pa

3. UX Improvement

Users suggest that UX improvement is necessary for better aesthetics and clearer feature instructions in Comet Backup.

See 4 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

K Vasanth K.

Small-Business (50 or fewer emp.)

3.0/5

"Modern cloud with Direct-to-cloud backup features"

What do you dislike about Comet Backup?

The website and the interface consoles can be improvised to look better and few features need a clear explanation about the instructions.

4. Pricing Issues

Users are dissatisfied with pricing issues, including pre-pay requirements and high costs for small businesses.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good backup solution, very good support"

What do you dislike about Comet Backup?

The main issue I have with the service is the requirement to "pre-pay"; ie they debit a minimum of $100 USD (for my service) that is non-refundable if

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Fix of issue when backup failed to see disks on server"

What do you dislike about Comet Backup?

The cost of the service changed and the amount they are asking is not viable for a small business. Then to ask us to pay more for self-hosting than pa

5. Confusing Implementation

Users find the retention policies confusing, which may hinder their understanding of Comet Backup's features.

See 2 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

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Ruth W.

System Implementor

Mid-Market (51-1000 emp.)

11/14/2023

"It is a backup solution that is extremely helpful and effective."

5/5

What do you like best about Comet Backup?

This cloud-based backup solution offers a range of options for companies to securely store their customer data. It is a versatile and user-friendly tool that not only allows for cloud backups, but also supports desktop systems such as Windows, Linux, and macOS. Additionally, it provides excellent customer support to assist with any online issues that may arise. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

As we continue to enhance our Comet version, we face a limitation: once upgraded, we cannot easily revert back due to the lack of downgrade compatibility. This means that before upgrading, we must carefully assess and decide which version is suitable for our needs. It would be beneficial to have the ability to downgrade, considering that our business requirements may evolve over time. Review collected by and hosted on G2.com.

What problems is Comet Backup solving and how is that benefiting you?

Comet enables us to create backup duplicates from any location, offering a dependable, adaptable, and groundbreaking storage, backup, and restoration solution for our teams and clients. By conducting regular inspections, we ensure the equipment's consistent functionality. Additionally, Comet has significantly reduced the expenses associated with backup copies, as its services are cost-effective, efficient, and secure. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/30/2024

"OK product, dishonest, bait & switch pricing"

0/5

What do you like best about Comet Backup?

I've been paying for the per device licensing for a while now. Product seems to work ok. Out of nowhere, they go from $0 for self hosting to $1200 / year. Insane money grab. Don't trust this company to honor the time you've invested in setting it up or your promises to your customers. They'll pull the rug out and substantially change the pricing model overnight. Shameful. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

The product itself seems reliable. Easy to configure and use. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/14/2024

"Best backup solution"

5/5

What do you like best about Comet Backup?

The best thing is the ease of installation, customization and support, it is a solution that allows you to offer a backup solution as a white label, something that for us is basic. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Although they have implemented a system so that users can request features, some features that are already implemented in other backup solutions are difficult to incorporate. Review collected by and hosted on G2.com.

James R.

Small-Business (50 or fewer emp.)

2/19/2024

"Used since Syncro"

5/5

What do you like best about Comet Backup?

Works perfectly, backs up single devices and other customer hyper v, loved it when it bolted to Syncro and made the move when they stopped Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Nothing, it works exactly how I would expect Review collected by and hosted on G2.com.

Rick B.

Small-Business (50 or fewer emp.)

2/14/2024

"Great white label solution for clients"

4/5

What do you like best about Comet Backup?

Once it is set up, pretty straight forward. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

I wish there was better reporting where I could just get an email if a client hasn't backed up fully in a few days. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

2/14/2024

"Great Backup for MSP"

5/5

What do you like best about Comet Backup?

Comet is a great backup tool that serves everyone from small businesses to large enterprises. The support team is also always ready to assist Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Nothing to comment for now. The day-to-day usage experience is in line with what Comet proposes. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/30/2024

"Radical change in pricing policy"

0/5

What do you like best about Comet Backup?

The design of the software and ease of use Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Recently, they changed the pricing model from $0 to $100/month in the Self Hosted model, ruining all business possibilities for small entrepreneurs. Review collected by and hosted on G2.com.

Wells A.

CEO

Computer & Network Security

Small-Business (50 or fewer emp.)

8/22/2023

"Excellent cloud and local backups for MSPs"

5/5

What do you like best about Comet Backup?

The Comet-hosted server control panel gives you fine-grained control over a broad feature set and a quick view of the health and status of all your backup jobs. Using deduplication superior even to block-level incremental backups, Comet's chunk-based technology delivers faster, smaller, incremental-forever backup jobs. The web control panel lets you perform more tasks than competing services. without requiring that you remote in to servers and workstations. Tech Support is truly supportive and responsive, though it is rare to need them. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Some of the terminology is non-standard, such as "protected item" instead of "backup job." A few items in the interface are in unexpected places. These quibbles are not significant barriers to getting Comet Backup up and running. Review collected by and hosted on G2.com.

Luke P.

General Manager

Small-Business (50 or fewer emp.)

5/1/2023

"Great backup service"

5/5

What do you like best about Comet Backup?

Easy to use

Great support

Very customizable Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Some complex issues

Dated UI

No mobile app support Review collected by and hosted on G2.com.

Response from Comet Backup Customer Success of Comet Backup

edit

Hello Luke, thanks for your review of Comet Backup! We wanted to let you know that we recently updated Comet's UI. Check out some updated product screenshots in the link below.

See how Comet Backup improved

Stew K.

Small-Business (50 or fewer emp.)

9/5/2023

"Tool with a good system that I love everything"

5/5

What do you like best about Comet Backup?

Comet is a very good tool that simplifies with excellent functions. What I like the most is the customization and taggability of the software and the simple fact that it shows great overall performance. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Ah done a magnificent job for which there is no displeasure. Review collected by and hosted on G2.com.