Comet Backup Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Comet Backup for its secure and reliable backup solutions, ensuring essential data is safeguarded effortlessly. (24 mentions)

Users value the secure storage of Comet Backup, preventing loss of essential and confidential data effectively. (16 mentions)

Users commend the ease of use of Comet Backup, praising its seamless integration with various storage providers. (14 mentions)

Users appreciate the secure and reliable storage system of Comet Backup, ensuring their data is well protected. (12 mentions)

Users value the flexible storage capacity of Comet Backup, which meets diverse backup needs across multiple devices. (12 mentions)

Users find the complex interface of Comet Backup challenging, needing clearer instructions and improved design for better usability. (4 mentions)

Users find Comet Backup to be expensive, especially for small businesses, driving some to consider alternatives. (4 mentions)

Users suggest that UX improvement is necessary for better aesthetics and clearer feature instructions in Comet Backup. (4 mentions)

Users are dissatisfied with pricing issues, including pre-pay requirements and high costs for small businesses. (3 mentions)

Users find the retention policies confusing, which may hinder their understanding of Comet Backup's features. (2 mentions)

5 Pros or Advantages of Comet Backup

1. Backup Solutions

Users commend Comet Backup for its secure and reliable backup solutions, ensuring essential data is safeguarded effortlessly.

See 24 mentions

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Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you like about Comet Backup?

Comet Backup has been over a money saver and has functioned very well. The backups complete without issue. It is easy to setup new users and devices.

2. Security

Users value the secure storage of Comet Backup, preventing loss of essential and confidential data effectively.

See 16 mentions

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Omar B.

Mid-Market (51-1000 emp.)

5.0/5

"Comet Backup, the best software for running your digital backups and security copies."

What do you like about Comet Backup?

Comet Backup is high quality enterprise software that offers the most advanced resources for backing up all your digital work automatically and secure

adrian C.

Enterprise (> 1000 emp.)

5.0/5

"Comet Backup: a high performance system for backing up your information and work content."

What do you like about Comet Backup?

I like using Comet Backup's features because it allows me to back up my work securely and automatically, protecting all the work data and files I stor

3. Ease of Use

Users commend the ease of use of Comet Backup, praising its seamless integration with various storage providers.

See 14 mentions

See Related User Reviews

Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Justin W.

Small-Business (50 or fewer emp.)

5.0/5

"Good Backup Verification, Custom Branding, Pricing"

What do you like about Comet Backup?

The monitoring dashboard gives me an easy way to verify all client backups

4. Data Security

Users appreciate the secure and reliable storage system of Comet Backup, ensuring their data is well protected.

See 12 mentions

See Related User Reviews

adrian C.

Enterprise (> 1000 emp.)

5.0/5

"Comet Backup: a high performance system for backing up your information and work content."

What do you like about Comet Backup?

I like using Comet Backup's features because it allows me to back up my work securely and automatically, protecting all the work data and files I stor

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Excellent and reliable backup solution !"

What do you like about Comet Backup?

Comet backup does its job perfectly. Our maximum data is on AWS instances - EC2 and Amazon Lightsail where our company client's website is stored. Thi

5. Storage Capacity

Users value the flexible storage capacity of Comet Backup, which meets diverse backup needs across multiple devices.

See 12 mentions

See Related User Reviews

Arvind D.

Small-Business (50 or fewer emp.)

5.0/5

"Versatile Backup with Easy Setup"

What do you like about Comet Backup?

I like that Comet Backup is used for taking any kind of data backup, which other software aren't capable of. I appreciate that it's fully integrated w

Curtis C.

Mid-Market (51-1000 emp.)

5.0/5

"Comet Backup guarantees effective and secure backup and storage of valuable company information"

What do you like about Comet Backup?

Comet Backup ensures effective and secure backup and storage of valuable company information. It is also very easy to use, details the stored informa

5 Cons or Disadvantages of Comet Backup

1. Complex Interface

Users find the complex interface of Comet Backup challenging, needing clearer instructions and improved design for better usability.

See 4 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

K Vasanth K.

Small-Business (50 or fewer emp.)

3.0/5

"Modern cloud with Direct-to-cloud backup features"

What do you dislike about Comet Backup?

The website and the interface consoles can be improvised to look better and few features need a clear explanation about the instructions.

2. Expensive

Users find Comet Backup to be expensive, especially for small businesses, driving some to consider alternatives.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good backup solution, very good support"

What do you dislike about Comet Backup?

The main issue I have with the service is the requirement to "pre-pay"; ie they debit a minimum of $100 USD (for my service) that is non-refundable if

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Fix of issue when backup failed to see disks on server"

What do you dislike about Comet Backup?

The cost of the service changed and the amount they are asking is not viable for a small business. Then to ask us to pay more for self-hosting than pa

3. UX Improvement

Users suggest that UX improvement is necessary for better aesthetics and clearer feature instructions in Comet Backup.

See 4 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

K Vasanth K.

Small-Business (50 or fewer emp.)

3.0/5

"Modern cloud with Direct-to-cloud backup features"

What do you dislike about Comet Backup?

The website and the interface consoles can be improvised to look better and few features need a clear explanation about the instructions.

4. Pricing Issues

Users are dissatisfied with pricing issues, including pre-pay requirements and high costs for small businesses.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good backup solution, very good support"

What do you dislike about Comet Backup?

The main issue I have with the service is the requirement to "pre-pay"; ie they debit a minimum of $100 USD (for my service) that is non-refundable if

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Fix of issue when backup failed to see disks on server"

What do you dislike about Comet Backup?

The cost of the service changed and the amount they are asking is not viable for a small business. Then to ask us to pay more for self-hosting than pa

5. Confusing Implementation

Users find the retention policies confusing, which may hinder their understanding of Comet Backup's features.

See 2 mentions

See Related User Reviews

Matt C.

Small-Business (50 or fewer emp.)

4.5/5

"Comet Backup Saves Money and Runs Reliably"

What do you dislike about Comet Backup?

Overall, Comet Backup doesn't really have any cons so far and I have been using it for over a year. If I had to choose something, I would say that the

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Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/11/2021

"Excellent product backed up by excellent support"

5/5

What do you like best about Comet Backup?

Ultimately it just works, it is much faster than previous products we have used, restores are a lot quicker, i like the fact the restore speed is consistent and takes around the same amount of time to backup a recent backup as it would if we tried to restore the first backup taken, no more waiting for incremental's to be merged.

Setting up backup sets is a simple process and only takes a matter of minutes to get up and running. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

There isn't much; as a newer product, it doesn't have all the plugins some of the competitors have, but we have seen new ones being added so im confident that any others that we are missing will be added in the future. Review collected by and hosted on G2.com.

What problems is Comet Backup solving and how is that benefiting you?

Simpler backups and restores mean customers are not waiting so long for the initial upload or restoring a job. The Comet server is lightweight so isnt putting a heavy load on the server; before we had to have several servers and spread customers across them now, we only need one for the same amount of customers. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/10/2021

"Hands down the best!"

5/5

What do you like best about Comet Backup?

Comet backup is hands down the most hands-off backup system we've worked with. All we need to really do is remember to update it when a new version comes out. Every management aspect is simple to use. I highly recommend using it. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

from time to time the admin backend will kick you out. not the end of the world, as we don't really log into it that often. Review collected by and hosted on G2.com.

Recommendations to others considering Comet Backup:

One of the best decisions we've made is to use comet backup. Everyone at the office loves their product. Review collected by and hosted on G2.com.

What problems is Comet Backup solving and how is that benefiting you?

Backing up of files on client computers. We decided to use a different product for image backup as it was cheaper. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/10/2021

"Finally, a software company that listens."

5/5

What do you like best about Comet Backup?

The support is outstanding. They listen and actually read questions and respond to every question posed in a complete and thorough manner. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

The support hours are opposite hours for the US. They do have after-hours support, but they are very limited in what they can do and usually only point you in the direction of an already documented issue. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

10/21/2021

"Finally found my perfect backup solution!!"

5/5

What do you like best about Comet Backup?

The management interface, connectivity to Wasabi/S3 buckets, white-labeling, price, ease of setup. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

So far I haven't found anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Comet Backup:

Do it... you won't regret it! Review collected by and hosted on G2.com.

What problems is Comet Backup solving and how is that benefiting you?

Hands off end user backups. Many times an employee will leave a company and think it's just ok to delete all their data from their PC's. Comet allows me to pull all that data back quickly and easily. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

10/26/2021

"Good affordable software, works great"

4/5

What do you like best about Comet Backup?

The price is the best part to me, i like the easy pricing mechanism Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

instructions could be a bit clearer, and support seems to be based in New Zealand so support hours are different than our business hours Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/10/2021

"The Best MSP Backup"

5/5

What do you like best about Comet Backup?

They support a wide array of storage services or you can use your own server storage. You can even spread backups across multiple storage providers. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

The process of selecting files/folders to backup as well as backing up locally to network shares can be a little tedious. But once you figure it out it's not a big deal. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/20/2021

"A true "Set and Forget" backup solution"

5/5

What do you like best about Comet Backup?

This is one of the best backup programs that seems to work every time. Seldomly do I get glitches or hangups where I have to either reboot a server or fix an issue. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

-I wish it'd support VMWare -Doesn't integrate with PSAs (ConnectWise, Syncro, AutoTask) -No automated way to test backups. Review collected by and hosted on G2.com.

Kurt W.

Owner

Small-Business (50 or fewer emp.)

8/11/2021

"Great product at a reasonable cost"

5/5

What do you like best about Comet Backup?

Flexible to configure for various clients. Great value for the features available. Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

Not US-based, but in all fairness, they're still very responsive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/28/2021

"Excellent support"

5/5

What do you like best about Comet Backup?

The speed in solving problems with humanized support Review collected by and hosted on G2.com.

What do you dislike about Comet Backup?

The problem is not big, but if you had the option to register users in groups and sub-groups, it would be wonderful Review collected by and hosted on G2.com.