I appreciate CoCountant’s great communication and customer service. They take the initiative to connect with me and learn about my company, explain what needs to happen clearly and straightforwardly, and often provide extra insight or information. I find them reassuring, and I appreciate that they’re open to changes and customize their service to meet my company’s needs. They help me manage company transitions as my business grows and takes on new projects. When I needed help categorizing and identifying expenses, a representative set up a meeting, shared their screen, and walked me through what to do. I also like that they’re willing to find flexible options for my company. Review collected by and hosted on G2.com.
I’d like a more consistent representative. I’ve had quite a few representatives in a very short time, and whenever there’s a staff transition, I have to take time to reintroduce the company and explain it again. Better notes might make the transition easier so we could spend less time talking about the company and continue with continuity. Review collected by and hosted on G2.com.
