It's led to us being referenced in some AI citations and the platform used to bring us leads, but it hasn't been strong for us in 2 years. I believe their traffic has suffered in the AI era. Review collected by and hosted on G2.com.
First of all, the platform doesn't allow you to self-serve in meaningful ways. You can't edit your billing or make new bids on listings without talking to somebody and their account managers and customer service staff are terrible.
If you need something that doesn't involve buying a new listing it's nearly impossible to reach your point of contact. Case in-point, I've been trying to cancel or switch my listing and have been ghosted by my account manager for 2 weeks now.
They've also failed to implemented changes to our listings that I've requested on calls and have billed me incorrectly multiple times.
The platform is also overpriced. Their pricing is 2-4x higher than other platforms.
Finally, their review submission procedure is terrible. You can't import reviews from other platforms and our clients always complained about how long the Clutch reviews would take them to write. We had multiple clients bounce before finished the review process, something that never happened on other platforms.
I feel this company doesn't respect it's customers to a degree that I find disturbing. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through Google using a business email account
Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.
