I like how I can review my calls after and also the ai insight is very helpful after the calls, saving me a lot of time Review collected by and hosted on G2.com.

nothing I dislike really. everything is very good Review collected by and hosted on G2.com.

Modern platform with cross-platform clients for all major platforms - Mac, Windows, Linux, iOS and Android. Works like a charm, very stable, fast and develops very active. They are very attentive to their customers, had several calls with product managers with a chance to provide my feedback on using their product.

During usage of CloudTalk never had any troubles, e.g. tool works as expected. Setup was easy. I use it on macOS and Android, all is synced (contacts, calls, etc.) and works fine on both platforms. Calls are very clear, no delays, stable connection both on Wi-Fi and mobile internet.

Also, platform actively develop modern features, e.g. AI agents that help a lot with processing routine operations and requests. Easy to integrate with other solutions due to well documented API. Review collected by and hosted on G2.com.

You have to pay for using it :))) Just kidding, pricing is very affordable! Review collected by and hosted on G2.com.

Its very intuitive and easy to use, it has all the tools that we need Review collected by and hosted on G2.com.

Sometimes it gets stuck and I have to close it through task manager Review collected by and hosted on G2.com.

It's ease of use is wonderful, I love that you offer a power dialer. It updates with new information quickly and I love that you can integrate a call script directly into the software. Review collected by and hosted on G2.com.

Sometimes, it says that my internet connection is unstable but, I have had a strong and consistent internet connection. Review collected by and hosted on G2.com.

What we value most is that it integrates easily with the CRM we were already using. That saved us a lot of time and avoided having to constantly switch platforms. Review collected by and hosted on G2.com.

The mobile application could improve quite a bit. It works, but compared to the desktop version, it feels somewhat limited and less smooth. Review collected by and hosted on G2.com.

It’s easy to navigate the platform and move smoothly from one lead to the next. It was also helpful connecting it to zoho and its performance is fairly solid and fast. Just a couple of bumps some of the times like a slow loading start. Review collected by and hosted on G2.com.

Sometimes its takes a bit to load and the leads are messed up or repeated. However getting set up was fairly easy. Review collected by and hosted on G2.com.

The UI is very work-friendly, and the tag feature helps a lot with keeping track of issues across teams. The integration with Hubspot is also really helpful, making it easier to trace calls and revisit conversations. Overall, it’s useful for all departments to stay on top of things, and it helps customer service manage day-to-day work. Review collected by and hosted on G2.com.

Every incoming call interrupts and overrides whatever other window I’m using. This creates unnecessary delays and distractions when I’m typing emails and trying to focus on other work. Review collected by and hosted on G2.com.

The flexibility with scaling up and down amount of users Review collected by and hosted on G2.com.

I am missing the function of searching for calls made to specific phone numbers. Now it's just possible to scroll through all calls made, nut not search Review collected by and hosted on G2.com.

It’s user-friendly and very easy to use. I also like that it has a good connection, but it does need a strong internet connection. Review collected by and hosted on G2.com.

It feels like it’s nothing but call-routing settings, and the credit consumption is bad. Review collected by and hosted on G2.com.

I like the feature where you click the disposition and then hit “Next Call.” Review collected by and hosted on G2.com.

I don’t understand why the leads repeat themselves after 7 days when there are still untouched leads available. Review collected by and hosted on G2.com.