
We didn't do a straight cutover, had departments moving over on different schedules over about two months. What mattered most was that people on the old and new systems could still email each other fine the whole time, no dead addresses or mixups. Support actually answered a late night question once instead of just linking a doc. Review collected by and hosted on G2.com.
Pricing didn't really account for a slow, staggered rollout, felt like paying for more than we were using some weeks. Review collected by and hosted on G2.com.
