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Cloudflare's "Cancellation" System is a Joke - 35+ Days, Multiple Charges, Still Can't Cancel
TL;DR: Cancelled all Cloudflare subscriptions on December 25th, 2025. Got charged anyway on December 27th AND January 27th. Their support says "engineers cancelled all subscriptions" but the billing page STILL shows an active $240/year subscription that I literally CANNOT edit or remove (the Edit button does nothing). Over a month later, still fighting this.
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The Timeline of Absurdity
December 25, 2025: I cancel ALL my subscriptions through the Cloudflare dashboard. Everything. Done. Or so I thought.
December 27, 2025: I get charged $10 for "Advanced Certificate Manager" - a service I JUST cancelled 2 days ago. I open a support ticket demanding a full refund, explanation of why a cancelled service was charged, and all payment methods permanently deleted.
December 31, 2025: Support responds saying it's a "system-side issue" and they've "escalated to engineering." They also mention response times might be slow due to holidays. Fair enough, I guess.
January 27, 2026: I GET CHARGED AGAIN. Same subscription. At this point I've been waiting a MONTH.
January 29, 2026: Support claims "Our engineers have cancelled all active subscriptions on the account."
January 31, 2026 (Today): I check my billing page. THERE'S STILL AN ACTIVE SUBSCRIPTION showing $240.00/yr with a renewal date of June 8, 2026. The "Edit" button? Doesn't work. Nothing happens when you click it.
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What I've Learned
1. Cloudflare's cancellation system doesn't actually cancel billing - They might stop your services, but the billing keeps rolling.
2. The UI is deliberately broken - You literally CANNOT click "Edit" on subscriptions to remove them. It's not a bug, it's a feature (for them).
3. Support plays the "escalated to engineering" card - Classic stalling tactic while they keep charging your card.
4. They ignore requests for legal contact information - I've asked multiple times for their legal representative's contact details. Radio silence.
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My Response to Their Latest "We cancelled everything" Email
"No, you did not cancel all active subscriptions in my account! Can you see how that subscription is still active? I want that permanently removed."
"You will have to remove my payment method, and permanently delete my account and make sure all subscriptions are canceled!"
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What's Next
- Filing complaint with ANPC (Romania's consumer protection agency)
- Filing EU consumer protection complaint
- Contacting legal representation
- Documenting EVERYTHING for potential legal action
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The Real Question
How is a company this big allowed to have billing systems this broken? Or is it "broken" by design?
When you can't cancel a subscription because the Edit button literally doesn't respond to clicks, that's not a bug - that's a dark pattern.
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Has anyone else experienced this with Cloudflare? I'd love to hear your stories. Maybe we can compile enough cases for a class action.
EDIT: I have the full 5-page support ticket transcript as evidence. Names/emails redacted for privacy but happy to share with anyone who needs it for similar cases.
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Posted from someone who's been in tech for 30 years and has never seen billing this bad. Review collected by and hosted on G2.com.
