We love every module, function and the quick response of the page

Too intuitive and friendly interface

We are not able no edit or add columns of the assets, and we don't have the option to use an email address dedicated for tickets, for example a user can only send an email with the TITLE & DESCRIPTION (maybe photos) and just match the info to create a ticket request

The new feature

Floor plan

In my experience, the time tracking toggle button has been especially useful for accurately recording technicians’ time without creating additional workload. The platform also makes it easy to submit intuitive work order requests without requiring a login — users can simply scan QR codes for assets or locations to generate a request. I like that work orders can be quickly categorized as preventive or reactive, with scheduling options available right on the same page.

Another strong point is Click Maint’s active feature request system. They collect feedback from users and their development team consistently works on requested improvements. The platform overall feels stable, easy to navigate, and is backed by a responsive customer support team that addresses issues quickly.

The KPI dashboard has been less helpful. It’s not interactive and can be difficult to use for analysis. Asset management also has limitations: equipment is either marked active or deleted, with no option to classify assets as inactive while still retaining historical data. Additionally, asset offline time cannot be edited, meaning that any errors require assistance from support staff to correct.

Click Maint is helping us streamline asset management by monitoring equipment uptime, cost of maintenance, extending equipment reliability, inventory management and tracking employee efficiency. The CMMS provides historical data that is helpful to make smarter decisions when it comes to assets and facilities.

every page is laid out the same and easy to navigate, only 3 clicks to get things done.

not all the features needed are available yet

we can look at asset WO history and determine if we are make the same fix multiple times, if so we can dig deeper and find the root cause

Very easy to use and implement. Everything is straight forward to set up and find what you are looking for. Great for small to medium size companies. There have been some technical issues but customer support has been quick and helpful in fixing them. It has made our asset and facility management so much smoother and visible since we implemented Click Maint. They are adding new features all the time, listening to customer recommendations, are very transparent on their goals for each quarter, and have a solid roadmap for future features.

It is not as feature heavy as other CMMS.

It is helping make our work orders more transparent and helping to facilitate communication on these issues quickly and effectively. It is also helping us put preventative worker orders on the fore front to reduce our reactiveness. Click Maint is also helping us effectively monitor our assets.

Interface is easy to understand and simple.

So far we haven't found anything we do not like.

Excessive maintenance requirements.

Im loving this new system because I can see as soon a s something is taken care of and how long it took.

Its a little hard to learn at first but overall its amazing

I cant really think of many problems yet, but i have not been using it very long yet

We’re approaching the end of our first year using Click Maint CMMS software, and it’s been a strong and rewarding partnership. Click has proven to be an excellent fit for our needs for several key reasons:

Affordable: Low annual fees make it budget-friendly without compromising functionality.

Secure & Accessible: As a web-based platform, it meets our technology team’s security standards and can be accessed from anywhere with an internet connection.

Responsive Support: Any issues are addressed promptly and effectively.

Accurate Reporting: Cost tracking and reporting are now precise and reliable.

As the company continues to grow, it’s clear they’re listening to customer feedback and making meaningful improvements on a regular basis. With the addition of regular newsletters and webinars, their already strong communication has become even more engaging and informative.

Overall, our first year with Click Maint has been a success, and we look forward to what the next year brings.

The core of the program is very good. Some custom options that we would like to see have been in development for quite some time and as yet have not been released for everyone. Generally, shortcomings are few.

We had no prior system in place before Click. This meant that it solved numerous issues immediately upon implementation.

• Inventory control

• Parts pricing

• Workorder requests and flow

• Asset management

• Cost analysis

Click immediately made an impact.

The staff are at your finger tips, Mel and Mike are outstanding, the are responsive to all your questions and available to you in a timely fashion

I have no dislikes about the click Maint platform

The platform is allowing me to schedule daily and monthly work orders for my staff. I have also been able to schedule quarterly inspections related to keeping the properties up to state standards.

Its helpful that we are able to track all work being done. it updates instantly and maintains a history of all workorders so we can go back and review notes to help with future troubleshooting. The online interface is user friendly.

The app could use some work. It often logs me out and doesn't allow me to upload pictures directly from the app.

helps to organize all work being completed so we know who has been working on each breakdown in the past. The app will schedule PMs in regular intervals.

very easy to navigate and submit work requests

I currently can not think of anything that i dislike.

changing the colors of the chart graphs