Clearstory Reviews & Product Details

Clearstory is the only purpose-built technology for managing Change Orders between construction stakeholders in real time, delivering unmatched transparency and speed. With all projects, trades, and Change Orders in one place, our cloud-based Change Order Request Log provides the visibility needed to reduce risk and foster trust. Designed for contractors of all types, Clearstory is easy to adopt, streamlines communication, and modernizes the T&M Tag and Change Order approach to simplify processes and save time and money.

Seller

Clearstory

Discussions

Clearstory Community

Solution Type

All-in-One

Overview by

Jill Adamus

Pricing

Pricing provided by Clearstory.

Basic

Free

Standard

0 Users

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User Insights

Average based on 91 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Clearstory Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

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Verified User in Construction

Enterprise (> 1000 emp.)

8/9/2023

"The complete Change Management cycle in one location!"

5/5

What do you like best about Clearstory?

This is the first platform I've seen that ties digital T&M tickets to a fully-priced COR, even from a lower-tier trade to the next trade whom can then add their COR cover to it, which can also be used to create a COR to the owner. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

It doesn't offer distribution lists for the various functions like distributing the different types of CORs to different consultants. All the logs export separately and there is no custom report to be able to download all the linked data showing the whole CM cycle. When filtered on a project(s) it would be best if thereafter each log you enter it was still filtered on the same project(s), and sometimes when filtered on one project it still shows data from other projects. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hello! Thank you for sharing your thoughts on Clearstory! We're pleased that you appreciate our platform's unique capability to link digital T&M tickets to fully-priced CORs, streamlining the Change Management cycle. We take note of your feedback regarding distribution lists and reporting. We're continuously working to enhance our features and will consider your suggestions for improvements. Clearstory's ability to tie T&M tickets to specific CORs is indeed a significant benefit, eliminating the need for manual spreadsheets and reducing errors in the process. Your insights help us refine and improve our service.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/9/2023

"Overall, the experience has been great!"

5/5

What do you like best about Clearstory?

One stop shop for CORs and T&M tags. For the most part, the platform is very user friendly. If you have issues, the customer support team is very helpful. I had trouble figuring out how to change the COR number once created. Within 10 minutes, someone from the support team was on the phone with me and walking me through it. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

It has been difficult to get buy in from our field team members. Many companies require a physical copy of a T&M tag so it can be double the work for some. We are working to get everyone acquainted with the system but it is taking longer than anticipated. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hello! Thank you for sharing your experience with Clearstory! We're glad to hear that you find our platform user-friendly and appreciate our responsive customer support team. We understand your challenge with getting full buy-in from the field team, especially concerning physical copies of T&M tags. Would creating the tag on Clearstory and then printing a copy be a solution, in those instances? Clearstory's organized platform effectively manages T&M tags and COR logs, streamlining the approval process and facilitating seamless communication between you and subcontractors. Your feedback is valuable as we continue to enhance our services.

Tiffany C.

Project Accountant

Mid-Market (51-1000 emp.)

8/8/2023

"Clearstory is a great way to keep subcontractor change orders organized."

5/5

What do you like best about Clearstory?

Clearstory is a great tool to help myself and my team keep all of our subcontractor change orders organized and in one place. It's also helpful for the whole team to be able to see what change order requests are approved, in review, or void. It is also user-friendly and intuitive, so if you are new to using it, it is easy to get the hang of. The filters are also pretty handy. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I don't love that they changed the name, but that's not a big issue. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Tiffany! Thank you for your review. It's fantastic to hear that Clearstory has been instrumental in keeping your subcontractor change orders well-organized. We are also glad to hear that you find it easy to use, as well as newcomers! Thank you again.

Jacob S.

Project Engineer

Mid-Market (51-1000 emp.)

8/10/2023

"A good change in how I manage change orders and provide transparency to contractors."

5/5

What do you like best about Clearstory?

The interface is straightforward to use and I really appreciate that Nima will reach out to other contractors to get them familiar with Clearstory. Helps the overall onboarding for new trades. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I have not determined anything yet on what I dislike about Clearstory. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Jacob! Thank you for sharing your positive experience with Clearstory. We're thrilled to hear that you find the interface straightforward and appreciate our efforts to assist with contractor onboarding.

Regarding any concerns you may have, we're glad to hear you haven't encountered any issues so far.

Clearstory aims to solve the challenge of centralized change order management, ensuring all project changes are transparent and up-to-date. We're pleased this has benefited you by reducing the risk of overlooked change orders and providing clarity on project updates.

Thank you for choosing Clearstory for your project needs.

PJ G.

Owner

Mid-Market (51-1000 emp.)

4/25/2023

"Great Product for contractors if you have time to setup"

5/5

What do you like best about Clearstory?

Ability to have materials and labor rates and COR rates prebuilt in so that your team does not fail and a systemwide COR log

It is not like competitor products and has a different function Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not dislike - but wants

1. Integration with an AIA billing software - FlashTrak

2. Labor rate calculator for each labor rate - where you can put in the wage and fringe and add the indirect and company fringes and taxes to make a final rate

3, Ability for administrator to see all custom items added by users so they can be incorporated into the master templates

4. Add the ability to do outbound RFIs and an outbound RFI log within the system or add an inbound relevant RFI log so they are added to COR by reference / hyperlink

5. Ability when sending a COR to identify Status prior to sending versus after sending.

6. Fix the error on Analytics where you can't see the totals by customer

7. When adding a customer - add to all offices automatically

8. In order to achieve emails - add the ability to have an authomatic cc address - we overcome this by adding as a customer today.

9. Ability to have a mail aliases when sending out so you don't have multiple accounts per user.

10. Ability to have a production based COR to tie to labor and materials - similar to RS means - production rate per hour based

Qnt = materials, hours etc. like RS means or similar Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi PJ, thank you for your review! It's great to hear that you find the product helpful for contractors, particularly with its ability to provide pre-built materials and labor rates and a system-wide COR log. I understand that while you don't have any dislikes, you have some suggestions for improvement. It's great that you are able to provide constructive feedback that can help us enhance our product; I will pass these suggestions along. Thank you again for sharing your thoughts!

Jake A.

Small-Business (50 or fewer emp.)

4/12/2023

"Extracker Is A Subcontractor's Dream for T&M and Change Order Management"

5/5

What do you like best about Clearstory?

As a growing subcontractor, we have always struggled with creating, tracking and managing T&M tickets and change orders. Since implementing Extracker companywide, we have seen more T&M buy-in from our field personnel. This has resulted in more billable change orders and higher profit revenues. Gone are the days of using paper T&M tickets and using excel to track change orders. Extracker has been fantastic for our company. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Being an early adopter of Extracker exposed us to some of their growing pains along the way. It would be frustrating to work on a change order and have it disappear after clicking the submit button. However, every time we had an issue with Extracker, I would reach out to their online chat and within minutes, I'd have someone from tech support working with me to identify the problems and then push their team to make the fixes in a flash. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Jake, thank you for your review! It's great to hear that Extracker has been a fantastic solution for your company as a growing subcontractor. It's especially good to hear the software has helped you to improve the T&M buy-in from field personnel, resulting in more billable change orders and higher profit revenues. Regarding the issues you faced as an early adopter, it's amazing to hear that our support team was able to quickly identify and fix the problems you experienced. Thank you again for your feedback!

Matthew R.

Sales

Small-Business (50 or fewer emp.)

2/23/2023

"Easiest and most impactful platform integration"

5/5

What do you like best about Clearstory?

Extracker was the most straightforward new platform/software integration we've had in our company. Likewise, its impact on our company was quickly noticeable and very effective. Extracker provides organization for our T&M tickets and CORs while saving us time by organizing and tracking it all in real-time. Once the field became efficient with using Extracker, I no longer had worry about keeping control of paper tickets, signatures, and cell phone photos for all of my CORs. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not all GCs and superintendents require the same steps in getting T&M tickets processed, so it is difficult to stick to the sequence of events needed in Extracker to proceed to CORs. This is addressed, for example, by being able to bypass signature requests. Review collected by and hosted on G2.com.

Kimberly W.

Project Engineer

Mid-Market (51-1000 emp.)

8/22/2023

"Easy to use and easy to train others on!"

4.5/5

What do you like best about Clearstory?

I love the ease of use and how it helps to prevent COR's getting lost in e-mails or paper tags getting lost. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I don't love the "customer reference number", I wish there was an option to rename it as we would like - same for "issued co number" Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/11/2023

"Project Manager"

4.5/5

What do you like best about Clearstory?

It keeps all my change orders in one place. I also like that I can see previous change orders. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

When I change the status to potential change order I have to include an email otherwise it won't update. The change of status is just for me to track, once it's approved, I'll include all of the subcontractor's email. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Thank you for your feedback! We're glad to hear that you appreciate the centralization of change orders and the ability to track previous ones.

Regarding your concern about changing the status to potential change order, you an un-check the "Send Individual update emails to below emails addresses" box to bypass having emails entered. Feel free to start a chat the next time you are logged in to discuss this further!

Clearstory is designed to solve challenges by centralizing all change orders and ensuring accountability among subcontractors. We're delighted this has been beneficial for you in maintaining organized records and accountability standards on your projects.

We value your feedback and look forward to continuing to support your project management needs.

Darragh L.

Enterprise (> 1000 emp.)

8/8/2023

"Streamlined T&M and COR process!"

5/5

What do you like best about Clearstory?

Clearstory have streamlined the T&M and COR process for contractors and subcontractors by providing a centralized T&M/COR platform. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Nothing at this time, the Clearstory team are very helpful with support and encourage feedback. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Darragh! Thank you for your review. It's great to hear that the Clearstory platform has efficiently streamlined these aspects for contractors and subcontractors through centralized tracking. We love hearing that Clearstory's solution is effectively addressing T&M tracking, pricing, and COR monitoring, ultimately enhancing construction management. We are also glad you have received helpful support along the way! Thank you again!